Customer Service, Call Center

Location:

Posted:

April 23, 2017

Chavelis Reyes

Hialeah, Florida, 33013

Tel: 786-***-**** Email: ********.********@*****.*** Education Hialeah High School Aug 2011 ~ Jul 2014

High School Diploma, Education

Experience Molina Healthcare-Call Center Feb 2017 ~ Present Member Services

Answer phone calls from customers that want to

make a payment on their accounts. Answer any

questions regarding to the customer's bill. Issue a new ID card if lost or never received, and escalating issues if necessary.

Alorica- Call Center Apr 2016 ~ Dec 2016

Movers Department

Responsible for moving Directv Customers to their

new address and sell Att Internet during move order. Taking payments, place second home accounts and

cancelling accounts.

Sunset Insurance Dec 2015 ~ Mar 2016

Sales and Customer Service

Answering phone calls, putting customer information on access, selling health insurance by phone and

check mail every day.

Sega Telecom Inc. Sep 2014 ~ Nov 2015

Front Desk and Sales

Sell the products (mostly phones) to customers who come into the store, answer phone calls and help

customers if they have any problem with a product. Senator International Jun 2014 ~ Aug 2014

Warehouse Clerk

Skills Well-versed in greeting visitors, and handling paperwork duties. Positive attitude and disciplined work ethic.

Good in giving advice and guidance.

Proficient in MS office word, excel powerpoint and outlook. Well organized with a strong ability to work.

Regularly acknowledged by leadership for timeliness and attention to detail.

Highly skilled in performing customer services duties via telephone and in-person

Language English Proficiency

Spanish Proficiency

References Maritza Matos - Alorica

Giraldo Isla - Plant Brothers

********@****.*** / 786-***-****

Jessica Roman - United Property Management

*************@*****.*** / 305-***-****