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Engineer Manager

California, United States
April 21, 2017

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Pete Singhasri

(949) ***-****

ITIL NPP(Nutanix) Splunk CCNA MCSE MCSA CCA A+ Network+ Server+ Security+ STI-CFST


Master of Science Degree (MS) - MIS Management [Keller Graduate School of Management]

Bachelor of Arts Degree (BA) - Sociology/Criminology [California State University, Northridge]

Employment History

8/2015 – present NFL Networks (Culver City, CA) & AAA [Automobile Club of Southern California] (Costa Mesa, CA)

Position Held: Sr. Virtualization Project & Infrastructure Engineer (2 short-term contract projects – completed)

Physical & Virtual infrastructure architecture & engineering

VMware & Hyper-V build outs, decoms, and migrations

Nutanix - installation, configuration, & administration

NetApp SAN integration & support (LUNs & volume management)

Amazon Web Services (AWS) architecture, integration, & administration

Office 365 migration

MS Exchange 2010/2013 engineering & support (DAGs, user/mailbox management, & system health)

SolarWinds & SCOM monitoring

SCCM & WSUS patch management on approved cycles via GPO, deployed collections, & rotating AD patch groups (hybrid environment)

Security policies & VPN – Cisco ASA & Checkpoint firewalls

CommVault & NetBackup DR (backup/restore) data backup implementation

Verizon/Level3 MPLS backbone monitoring and support

DR and HA capacity planning, monitoring, and architect (i.e., VMware HA, DRS, & SRM)

10/2014 – 8/2015 Billabong – Clothing apparel and subsidiaries (RVCA, Sector9 Skateboards, Dakine, Element, and more) Position Held: Senior Cloud & Infrastructure Engineer

Technical architect, engineer, & technical writer (documentation, SOPs, & Visio diagrams)

Licensing principal - Microsoft EA licensing agreement / VMware / Citrix

Microsoft Azure, Lync (Skype for Business) / O365 / AAD-DirSync

Hybrid O365 – Exchange 2010 – Exchange 2013 environment (multi-platform integration & migrations)


VMWare (ESXi 3.x/4.x/5.x/6.x, vCenter Server, vCloud, snapshots, P2V/V2V, DRS, HA, SRM)

Citrix XenApp 6.5 / XenDesktop 7.x

Cloud Computing – AWS (EC2 / S3 / ELB / Route 53 DNS)

VoIP/Telephony configuration & support – Avaya / Cisco (CCM / Unity)

Physical Server Environment – IBM/Lenovo Series-X / HP Proliant / Dell PowerEdge

VoIP/Telephony configuration & support – Avaya / Cisco (CCM / Unity)

Storage (iSCSI infrastructure) – Dell EqualLogic

Backup architecture/topology/configuration/maintenance – IBM Tivoli & Symantec Backup Exec

Global Antivirus & Anti-malware deployment – TrendMicro

Active Directory (GPOs, NTFS ACLs, Account maintenance, DHCP, DNS, Print Services, & DFSR)

Project Management

On-site and remote client support for entire user base (multiple sites and subsidiaries - global)

Monitoring (NOC/SOC) – Solarwinds NPM Orion / IPAM / Nagios

25% travel to client locations during project implementations

10/2013 – 10/2014 RapidScale – Cloud Computing Solutions Provider

Position Held: Senior Cloud & Infrastructure Engineer

Cloud Computing (DaaS, SaaS, IaaS, PaaS) – Sales / Engineering / Support

Cloud framework / VDI engineering and configuration (back-end & client-facing) / thin and zero clients

Developed documentation to ascertain SOPs for secured customer information throughout project lifecycles

Citrix XenApp 6.5 / XenDesktop 7.x

VMWare (ESXi, vCenter Server, vCloud, snapshots, P2V/V2V) 3.x/4.x/5.x

Amazon Web Services (AWS) – EC2, S3, Route 53 DNS

VoIP/Telephony configuration & support (ShoreTel, Nortel, & Avaya systems)

Project Management, Executive business meetings, & Technology sales

On-site and remote client support for entire user base (multiple companies across different market segments)

MS Exchange integration & multiplatform email support/migrations

80% travel to client locations during project implementations

4/2013 – 10/2013 Semtech Corporation – Semiconductor, Microchip, & High-tech Products Manufacturing

Position Held: IT Site Management Consultant (~200 end users across 3 Southern California sites)

Server & LAN Administrator / Desktop Engineer

Virtualization – VMWare ESXi 4.x & 5.x installation, configuration, and support at all 3 sites

BCP & DR - Data backups/restores (BackUp Exec & Recall off-site storage)

Wintel Servers infrastructure (Active Directory, GPOs, & File/Print)

& Cisco Catalyst Switches administration

VPN & Firewall (Juniper JunOS SSL VPN, Cisco PIX/ASA / Sonicwall NSA)

VoIP (ShoreTel / Shorewave Director) configuration & administration

Asset management & Procurement

Provided IT support for Irvine, Redondo Beach, and San Diego sites

Notable project completions: Lotus Notes to Microsoft Exchange (NME) Migration, rollout of new Canon MFP copiers, and data migration from Dell PowerEdge serves to NetApp Tier-1 (SAS) & Tier-3 (SATA) storage array

3/2011 – 4/2013 Experian Consumer Services – Credit Monitoring & ID Protection Services

Position Held: Supervisor of Network Operations Center (NOC) ($1.8B/annum organization)

Managed 6 direct reports – responsible for all NOC operations & personnel on swing & graveyard shifts

Supervisor and hands-on technical lead for Global NOC – Experian Consumer Services is the interactive online branch for Experian (credit bureau) – i.e.,,,,, ProtectMyID, SafetyWeb, and other online credit entities.

Developed/Maintained SOPs, Runbooks, & Visio diagrams to formally document workflow and accountabilities

99.9999% guaranteed websites and payment processing uptime (>$380K/hour online revenue generation)

PCI-DSS auditing for compliance with regulatory standards

LAN/Server/Web/Sharepoint administration

Developed backup, Disaster Recovery (DR), and Business Continuity Planning (BCP) strategies & solutions

Configured & administered NOC monitoring tools: MS SCOM/SCCM, Solarwinds, Splunk, BMC Patrol Central/Portal/Impact Explorer/BladeLogic, Gomez, AlertSite, Cisco MARS, Quagga ONQ (Avaya VoIP monitoring), Nagios, and Cacti

6/2004 – 3/2011 **Independent IT Consulting & Contract Work (companies listed below)

Southern California Institute of Technology [Instructor]

The Weiss Law Group [Principal Architect/Engineer]

Alliance8 [Architect / Security / Compliance]


One West Bank (formerly IndyMac Bank, F.S.B.)

Alterna Professional Hair Care [IT Director]

Countrywide Loans

Monster Cable

Citizens Bank

Sierra Canyon Elementary School

Corena / Infotrust Group (Flatirons Solutions)

Nestle Corporation

ABC / The Walt Disney Studios


CBS Studios

Legalzoom [IT Network Manager]

Manatt, Phelps, & Phillips LLP [Project Lead]

Amgen [Manager]

Buchalter, Nemer, Fields, & Younger

White, Zuckerman, Warsavsky, Luna, Wolf & Hunt LLP

21st Century Auto Insurance

Primary Roles: IT Director / Manager / Supervisor / Architect / Technical Lead / Technical Writer / Instructor

Microsoft [Wintel infrastructure] (Active Directory, Group Policies, SCOM, SCCM, Servers NT4/2000/2003/2008/2012)

Cisco networking (routing, switching, VLANs, and security) / (RIP, OSPF, EIGRP, BGP, & MPLS protocols)

Citrix (web/application farms, XenApp, XenDesktop, CPSM)

VMWare 3.x – 5.x (vSphere, ESXi, vCloud Director, vMotion, Converter, SRM…)

Firewalls & Security (VPN, WebSense, Juniper, Sonicwall TZ/NSA, Cisco PIX/ASA, Symantec Endpoint Manager…)

Business Continuity Planning (BCP) / Redundancy & Failover / Datacenters (warm, hot, & cold site colos) / DR

Backup Solutions (BackUp Exec & NetBackup) – on-site & off-site

Servers (File / Print / Web)

Helpdesk Call Center Management (ACD / Audix)

Desktop & OS Support (MS Windows 3.x/NT/2000/2003/2008/2012, IBM OS/2, Novell Netware)

Asset & Patch Management / Software Deployment / OS Images (Desktop Engineering)

Internal IT Auditing (Payment Card Industry [PCI-DSS] & Sarbanes-Oxley [SOX] compliance auditor)

VoIP configuration/management (Cisco Avaya, Shoretel, & Nortel)

Mainframe & AS400 support

2/1999 – 6/2004 NBC / Universal Studios, Inc. – Television / Motion Pictures / Music Studios

Positions Held: Systems Engineer, Executive Desktop Support, & Tier-3 Global Support Engineer

6/1994 - 2/1999 Earthlink Network, Inc. – Internet Service Provider & Broad Solutions

Positions Held: L2 Technical Support & Broadband Engineer

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