Wendy N. Matthews

**** * ******** **

Conroe, Tx 77303

832-***-****

aczwxz@r.postjobfree.com

Education

University of Phoenix (2008 - 2009)

Project Manager Professional PMP Program 2009

Lone Star College (2007 - 2008)

GPA 3.8 on a 4.0 scale

Technical Skills

O/ S - Tools: Workstation: Windows 2000/XP/Vista/Windows 7

Back Office: Tape backups, Microsoft

Management Console,

and Active Directory

Software/Protocols: DHCP, TCP/IP, FTP, SMTP, SNMP, DNS, WINS, Citrix,

VPN, MS Office 2000/XP/2007, Internet Explorer 10X,

Outlook 03-10, GHOST, VERITAS Server Backup, Altiris,

McAfee Anti-Virus Software, CA, and Remedy

Hardware: Cisco phones, Ethernet Hubs,

Dell, and IBM, HP, Epson, USB, and Fire Wire

PROFESSIONAL EXPERIENCE

James Avery Conroe, Texas Oct2016-

Present

Sales Associate

. Assisting customers with finding requested items

. Answering customer calls and fulfilling request

. Checking customers out in JDA system and updating their information

. Soldering jewelry

. Filing orders

R&J Inc, Crockett, Texas

Dec2013-Oct2015

Manager, Perm

. In charge of all company ordering, tracking, and checking items in

. Hiring new employees and Firing of disgruntle employees

. Scheduling all employees

. Payroll and Company deposits

. Updating software for remote access

. Keeping security system updated and online

. Repairing computers when necessary

QISS, Bryan College Station, Texas

June2012-Dec2013

HelpDesk Technician, Perm

. Answering end users calls and emails in a timely fashion

. Documenting all troubleshooting issues and fixes

. Escalation of end users tickets

. Creating new users

. Password resets

. Running loss reports

. Assist users on how to utilize web based software

. Assist with inputting data into Claims Management System

PETROHAWK, Houston, Texas

June2011-June2012

HelpDesk Technician, (Perm)

. New User setup using Active Directory

. User Desktop\Laptop\Network troubleshooting

. Network password resets

. Responsible for incoming end user calls

. Documenting all calls into ticketing system with proper fixes

. Escalation of end users tickets

. Documenting tickets from email notifications

. Resolving user issues and updating knowledge base information when

necessary

. Basic trouble shooting of users issues with all Network Printers

. Troubleshooting VPN and Wireless card issues

. Utilizing remote assistant to remotely assist users with their daily

issues

COMSYS at Exxon Mobil, Houston, Texas

Nov2010-June2011

Project Coordinator for LINKS (Contract)

. Receiving Dell Batch Data on Technicians

. Submitting eRequests and obtaining LAN ID's and Notes e-mail

for Technicians

. Submitting Security Badge Request for Physical Access

. Updating Data Base

. Adding Technicians to SharePoint

. Submitting Hardware Request Forms

. Ordering all hardware for the project RO through Dell

. Seeing request from start to finish

. Creating Remedy requests for issues

. Assisting with application installs

. Generating and Coordinating the weekly LINKS meetings

. Generate Documentation on Progression and Lesson's Learn

. Assisting SCL's and ARC's with their project schedule timeline

. Seeing project through to the stated end date

ECOM at Harris County Hospital District, Houston, Texas

Oct2010-Nov2010

Project Manager for Ben Taub (Contract)

. Responsible for the deployment of 400 complete Dell Hardware

. Responsible for the configuration of each machine

. Coordination of network drops for each location

. Updating of EPIC software to current version

. Updating of PACS software to a current version

. Configuration of machines to have Auto Login

. Coordination, deployment, and configuration of 250 complete

Dell Hardware Wall Mounts

. Coordination, deployment, and configuration of 200 complete

Apple nurse carts

. Completion of all asset transfer sheets

. Update of all inventory on the inventory spreadsheet located

on Share Point site

ECOM at Harris County Hospital District, Houston, Texas

July2010-Oct2010

Project Manager for LBJ (Contract)

. Responsible for the deployment of 250 complete Dell Hardware

. Responsible for the configuration of each machine

. Coordination of network drops for each location

. Updating of EPIC software to current version

. Updating of PACS software to a current version

. Configuration of machines to have Auto Login

. Coordination, deployment, and configuration of 150 complete

Dell Hardware Wall Mounts

. Coordination, deployment, and configuration of 120 complete

Apple nurse carts

. Completion of all asset transfer sheets

. Update of all inventory on the inventory spreadsheet located

on Share Point site

IS&T at Enterprise Products, Houston, Texas

Jun2010-Jul2010

Support Center (Contract)

. Responsible for incoming end user calls

. Documenting tickets of user issues

. Escalation of end users tickets

. Documenting tickets from email notifications

. Resolving user issues and updating knowledge base information

when necessary

. Network password resets

. Oracle password resets for benefits center and payroll

. Reset of Empac passwords

. Resonance password resets

. Basic trouble shooting of users issues with PIMS Gas and Xerox

Network Printers

. Troubleshooting VPN and Wireless card issues

. Utilizing remote assistant to remotely assist users with their

daily issues

Addison Search at Geokinetics, Houston, Texas

April2010 -June2010

Desktop Support / Project Coordinator (Contract)

. Responsible for Project support and data entry into MS Project

for all project data

. Responsible for the project's success including schedules -

from start to end

. Responsible for both Hardware and Software projects for

upgrades and deployments

. Responsible for Desktop support and conversion of all PGS

employees to Geokinetics

. Converting over user ID's from PGS to Geokinetics

. Moving over email accounts from PGS Exchange

. Setting up new Machines for all PGS employees

. Updating inventory in company website for each individual user

. Responsible for making sure that all PGS equipment was shipped

from Houston to their locations

IS&T at Dynegy, Houston, TX

July2008 - March2010

Helpdesk Support (Contract)

. Responsible for Help Desk support

. Helped with IT projects on Servers and Desktops

. Reported issues and concerns to the IT Helpdesk Manager

. Made sure the Help Desk exceeded the agreed SLA's

. Found areas that needed improvement using customer

satisfaction surveys

. Worked with the Desktop team on special projects

. Remote Software installs using SMS

. Maximo, PeopleSoft, Endure Migration

Deep Marine Technology Inc, Houston, TX

Jan2008 - July 2008

Desktop - Helpdesk Support (Perm)

. Responsible for both Help Desk and Desktop support

. As Desktop support I did Inventory control and PC

installs/images

. Responsible for user Desktop\Laptop\Network troubleshooting

. Manage/setup Blackberry's

. Installed and configured MS Office 2007

. Managed the printers, copiers, and faxes. This would involve

troubleshooting, maintenance, and some minor repair

. As Desktop I did PC migrations\upgrades

. Responsible for software installs

Marsh - Mercer (MMC), Houston, TX

June 2007 - Jan2008

Desktop - Helpdesk Support (Contract)

. Responsible for both Help Desk and Desktop support

. Responsible for Inventory control and PC image/software

installs

. Monitor CA and Remedy systems for calls meeting SLA's

. Worked at both locations in Houston doing User Data

Preservation and inventory

. New User setup using Active Directory

. User Desktop\Laptop\Network troubleshooting

. PC migrations\upgrades

References Available Upon Request

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