Rosa M. Gonzalez-Arias

*** ******** ***** ***** ? Houston, TX 77049

Phone: 713-***-**** ? Email: aczwxn@r.postjobfree.com

Bilingual Academic Administrator

Tenured, dedicated, and motivated executive with a strong background in

Clinical and Academic Operations, HR, Financial Management and

Administration, Customer Service, Grants Management, and Organizational

Leadership. Possess over 20 years of progressive experience working in a

variety of international and academic environments, cultivating highly-

skilled teams, and improving financial performance in competitive

marketplaces. Able to build and maintain positive relationships with

physicians, staff members, providers, and other key business partners.

Consistently recognized for outstanding contributions to the bottom line

and commended for efficiency, priority management, and communication

skills. Computer savvy and familiar with many modern systems and

applications. Bilingual in English and Spanish.

Areas Of Expertise

Clinical Administration Data Analysis & Reporting Financial

Healthcare Services Planning & Scheduling Management

Human Resources Licensing & Credentialing Grants & Proposals

Recruiting & Hiring Budgeting & Cost Control Program Development

Staff Development and Performance Evaluation & Project

Training Team Building Coordination

Strategic Operations Process Improvement

Healthcare Experience

The University of Texas Health Science Center - Houston, TX 2016 to

present

Sr. Administrative Coordinator for the Center for Antimicrobial Resistance

and Microbial Genomics (CARMiG) - Medical School, Infectious Diseases

Manage all aspects of human resources for the center including the

recruiting of faculty, students and support staff. Provide support with

visa related aspects. Provide business and financial operations management

to the center. Assist with grant proposals and progress reports including

CVs and bio-sketches. Assist with budget proposals for federal and

industrial grants, and establish internal controls for funding management

and reporting efforts. Coordinate faculty publications submissions in

PubMed, NCBI and eRA (NIH). Monitor expenses and prepare monthly reports

based on actual vs budget expenses. Coordinate the day to day operations of

the laboratory for Microbiology and Molecular Genetics and CARMiG. Monitor

laboratory inventory, and purchases of supplies and equipment for the

laboratories. Provide training to CARMiG support staff and students.

Coordinate and organize large and complex events such as symposium and

conferences for CARMiG.

The University of Texas MD Anderson Cancer Center - Houston, TX 2000-

2016

Medicine Department Administrator - Infectious Diseases, Infection Control

& Employee Health 2010-2016

Managed all aspects of human resources for the department including

recruiting, selection and hiring of faculty, mid-level providers, and

support staff. Developed short and long-term strategic business plans and

implemented streamlined systems and processes to increase overall

efficiencies. Managed, prepared, monitored and justified an operating

margin of $30M including soft funding sources. Prepared and interpreted

financial reports to track revenues and expenses. Identified funding

opportunities for research personnel. Administered incentive award programs

for staff members including faculty. Prepared proposals for faculty and

support staff promotions. Assisted with clinical licensing, credentialing,

and accreditation packets for faculty and mid-level providers. Assisted

faculty with grant proposals and budget according to industrial and federal

regulations. Managed offices space aspects including lab negotiations and

oversaw construction and renovation projects. Provided one-on-one mentoring

and training for faculty, staff and trainees. Prepared business plan

proposals to establish clinical programs and services. Served on or leaded

various institutional committees.

Select Accomplishments:

. Implemented effective strategies to increase operating margin by 21%

for 5 consecutive years

. Increased department grant funding by 70%, and transferred over $11M

to MD Anderson

. Negotiated for additional lab facilities (3000 sq.ft.) as well as 9

new faculty/scientist positions

. Facilitated grant submissions for education that brought in roughly

$500K for the department

. Expanded the Infection Control Program to improve patient care

services

. Added 5 new mid-level providers to increase follow ups by 25%.

. Developed business plans for five clinic expansions

. Expanded the Department's Outpatient Services by adding the Hepatitis

C clinic and HIV clinic

. Expanded the department's inpatient clinical services by adding a new

Leukemia Service, Transplants, same-day consult and weekend's services

Medicine Department Administrator ad-interim - Department of Emergency

Medicine 2014

Operations Manager - Department of Infectious Disease, Infection Control &

Employee Health 2006-2010

Directed all facets of human resource management within the department

including the recruitment, selection, and performance evaluation of

classified staff. Prepared, justified, and submitted budgets for the

department and its related programmatic areas in accordance with strategic

plans. Worked closely with the Clinic Administrative Director (s) to

develop operational plans for each fiscal year and monitors the progress of

these plans.

Select Accomplishments:

. Coordinated the relocation of the entire Department from one building

to another, including furniture, equipment, telephones and work items

within three days.

. Created Employee Recognition Programs that won institutional awards

for three consecutive years

. Facilitated the establishment of the hospital-wide Antibiotic

Stewardship Program

. Submitted grant applications that brought $35K for the department's

educational program

. Initiated and conducted an in-house orientation training

Clinical Administrative Manager - Breast Diagnostic Clinic 2002-2006

Directed all facets of human resource management within the clinic,

including the recruitment, selection, and performance evaluation of non-

clinical staff. Requested incremental positions using approved processes

with well developed, thoughtful, data driven justifications. Prepared,

justified, and submitted budgets for the clinical. Worked closely with the

Clinic Administrative Director (s) to develop operational plans for each

fiscal year and monitored the progress of these plans. Worked closely with

the Clinic Administrative Director (s) to ensure facility fees were charged

appropriately, demonstrating understanding of billing processes and

reimbursement guidelines. Monitored patient and family satisfaction

surveys, and lead initiatives to sustain top level performance. Worked

closely with Patient Service Coordinators and Patient Access Specialists to

manage daily clinic front desk operations. Managed the patients' schedules,

templates, and check-in/check-out processes. Analyzed patients' workflow

monthly reports.

Selected Accomplishments:

. Implemented effective quality improvement processes to restructure the

Breast Diagnostic Clinic

. Increased customer satisfaction by 40%

. Coordinated the relocation of the entire clinic from one building to

another including furniture, computers, telephones, and diagnostic

imaging devices

. Coordinated cross-training to improve efficiency and employee

utilization

. Trained all front desk employees to understand electronic scheduling

software

Information Systems Technician & Secretary - Department of Facilities

Management 2000-2002

Ensured timely and accurate expense and income tracking for all accounts.

Monitored monthly balance and reconciled all research accounts. Processed

IDT/IDS for the entire Division. Demonstrated a thorough working knowledge

of institutional and state guidelines including purchasing, check requests,

petty cash, travel, etc. Demonstrated a working knowledge of mainframe

access programs that monitor company center activity.

Selected Accomplishments

. Developed the first institutional database in Access to monitor on-

going asbestos inspection and clean-up.

Previous Work Experience

Health Outreach to the Middle East (HOME) - Houston, TX

Executive Director to the President 2010-2015

Participated with the President in developing strategic plans to expand the

organization chapters. Reviewed and submitted grant proposals for the 17

charitable clinics and hospitals in the Middle East. Helped to establish

partnership with other charitable medical organizations. Registered and

coordinated medical symposia and training seminars. Organized and executed

fundraising events as needed. Managed and mobilized volunteers in the

Middle East. Assisted with the implementation of healthcare programs.

Updated donors' database. Wrote and sent thank you letters to donors.

Deutsche Gesellschaft fr Technische Zusammenarbeit (GTZ) - Santa Ana,

Costa Rica

Chief of Public Relations - Department of Natural Resources, Energy & Mines

1994-1998

Evaluated the agency's relationships with governmental organizations.

Facilitated support in areas of mutual cooperation such as the "green"

environmental protection through its work on preserving biodiversity and

maintaining national nature conservation zones. Assisted local institutions

in the area of environmental protection and resource conservation, and

local development. Reviewed political and statutory environment

regulations and advised government levels on changes to those political

regulations. Established and built a database of press contacts and editors

of industry journals, magazines, and publications. Reviewed the agency's

business and marketing plans to gain full understanding of its goals.

Reviewed management structure, mission and vision. Completed and submitted

grant applications to local and international organizations to support

forest projects within the country. Supported Forest Engineering students

with enrollment issues, grant applications, student loans, etc. Provided

legal advice to the organization members regarding the Country's Forestry

Law.

Inter-American Institute for Cooperation on Agriculture (IICA) - San Jose,

Costa Rica

Office Manager - Human Resources 1982-1994

Managed the General Directorate human resources aspects related to hiring,

recruiting, interviewing, promoting, etc. Negotiated agreements with the

Secretaries of State of the governing bodies that consisted of 34 member

states in different countries of Latin American, the Caribbean and Spain.

Organized the institutional governing bodies meetings with those 34 member

states. Traveled to some of those countries to continue managing the

organization process and ensured all the logistic was according to the

countries' regulations. Cooperated with the Organization of American States

and served as an observer during the electoral process of Nicaragua,

Guatemala and Mexico. Prepared and managed the General Directorate budget.

Education

American InterContinental University - Hoffman Estates, IL 2007

Master of Business Administration (MBA) - Operations Management GPA=4.0

American InterContinental University - Hoffman Estates, IL 2005

Bachelor of Arts (BA) - Human Resources Management GPA=3.8

Universidad Escuela Libre de Derecho - San Jose, Costa Rica 1998

Equivalent to Associate Degree - Law GPA=3.5

Awards/Recognitions

. Certificate of Excellence - Team Anderson Award - 2000 - 2001

. Talent Show Finalist Award - 2001

. Customer Service Instructor Award - 2001

. Certificate of Recognition - Diversity Council 2007 - 2010

. Infections in Cancer Leadership Award - 2009

. Certificate of Recognition - Chair of the Nominations Subcommittee of the

Diversity Council - 2010

. Distinguished Mentor Award Finalist - 2011

. Best Boss Award Finalist - 2012, 2013, 2014

. Distinguish Alumni Award Finalist - American Inter-Continental University

- 2013

. Distinguish Mentor Award Nominee - 2015

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