SARAH AUTHEMENT

***** ** ****

COVINGTON, LA **433

504-***-****

aczww4@r.postjobfree.com

OBJECTIVE

A CHALLENGING AND RESPONSIBLE POSITION WHICH WOULD EFFECTIVELY UTILIZE PRIOR EXPERIENCE AND ABILITIES

OFFERING OPPORTUNITIES FOR PROFESSIONAL GROWTH.

EDUCATION

HIGH SCHOOL

GED

AVEDA INSTITUTE

STRENGTHS

STRONG ORGANIZATIONAL AND DETAILED-ORIENTED SKILLS

EFFECTIVELY HANDLE MULTIPLE TASKS

INDEPENDENT WORK WITH MINIMAL TO NO SUPERVISION

EXCEPTIONAL COMMUNICATION SKILLS AIMED AT CONFLICT MANAGEMENT AND RESOLUTION

ENCOURAGING ATTITUDE WITH A STRONG CAPABILITY OF INSPIRING OTHERS

WORK HISTORY

GILSBAR

COVINGTON, LA

DECEMBER 2014-JANUARY 2017 TELEMARKETER AND BENEFIT REPRESENTATIVE- RESPONSIBILITIES AS

TELEMARKETER INCLUDED MEETING A TOTAL OUTGOING CALL GOAL PER DAY CALLING ATTORNEYS AND CPAS WHILE

RECITING A SCRIPT AS THE STARTING POINT TO RECEIVE NEW SALES FOR PROFESSIONAL LIABILITY INSURANCE. HELD

THAT POSITION FROM DECEMBER 2014 -JANUARY 2015. AS A BENEFIT REPRESENTATIVE RESPONSIBILITIES INCLUDED

TAKING INCOMING CALLS IN THE CUSTOMER CONTACT CENTER, PROVIDING ENROLL ASSIST SERVICES FOR QUITE A FEW

GROUPS ENROLLING IN BENEFITS THROUGH THEIR EMPLOYERS, PROVIDING INFORMATION SUCH AS BALANCE AND CLAIMS

INFORMATION FOR THE MEMBERS FLEXIBLE SPENDING ACCOUNTS, ANSWERING BENEFIT QUESTIONS, MAKING ACCURATE

AND CONSISTENT PHONE RECORDS FOR EACH INCOMING CALLS. MY GOAL WAS TO PROVIDE THE BEST CUSTOMER

SERVICE EXPERIENCE FOR OUR MEMBERS AND DOING ALL I COULD TO ASSIST IN THEIR NEEDS.

TYPE OF SOFTWARE USED : MICROSOFT EXCEL, MICROSOFT WORD, MICROSOFT OUTLOOK. GENELCO ; ENROLLMENT

SITES USED: EVOLUTION 1, SAGITTA, TBX, SMARTBEN, C-FACTOR, EMPLOYEE NAVIGATOR, SELERIX

BRIDGE HOUSE / GRACE HOUSE

NEW ORLEANS, LA

OCTOBER 2012 -DECEMBER 2014 RESIDENTIAL ADVISOR (RA)- RESPONSIBILITIES INCLUDE MAKING AND FILING

CLIENT FILES, MAKING AND OBTAINING ACCURATE AND UP TO DATE MEDICAL SPREADSHEETS, GIVING OUT MEDS TO

CLIENTS AT DESIGNATED TIMES, MAKING ACCURATE SHIFT REPORTS AFTER EVERY SHIFT AND OVERLOOKING THE USE OF A

THERAPEUTIC COMMUNITY.

TYPE OF SOFTWARE USED : MICROSOFT EXCEL

LEE AARON & ASSOCIATES

MANDEVILLE, LA

APRIL 2010 - OCTOBER 2010 SECRETARY - RESPONSIBILITIES INCLUDED ANSWERING ALL INCOMING CALLS ON A

MULTI LINE PHONE, PREPARING AND MAILING INVOICES, COLLECTING PAYMENTS ON DIFFERENT ACCOUNTS, MAKING

COLLECTION CALLS, SCANNING AND FAXING INVOICES AND RECEIPTS, MAKING DAILY DEPOSITS.

TYPE OF SOFTWARE USED : QUICKBOOKS AND SPREADSHEETS

JACQUELINES FAMILY HAIR STUDIO

MADISONVILLE, LA

JANUARY 2007 - JUNE 2007 RECEPTIONIST - RESPONSIBILITIES INCLUDED SETTING ALL STYLISTS APPOINTMENTS,

INVENTORY, PAYROLL, ORGANIZING ALL PRIVATE PARTIES BOOKED WITH THE SALON, MAINTAINING AN UPDATED RECORD OF

ALL CLIENT INFORMATION AND MAKING DAILY BANK DEPOSITS.

TYPE OF SOFTWARE USED: QUICKBOOKS

BODY SUGARING USA DAY SPA

MADISONVILLE, LA

FEBRUARY 2006 - JULY 2006 RECEPTIONIST - RESPONSIBILITIES INCLUDED ANSWERING A MULTI-LINE PHONE,

SETTING UP ALL THE THERAPISTS SERVICE APPOINTMENTS, INVENTORY, PREPARING ALL CLIENTS FOR THEIR UPCOMING

SERVICE, AND TO KEEP CURRENT ALL CLIENT AND BUSINESS FILES. ALSO PREPARING ALL CASH AND CREDIT CARD

REPORTS AFTER CLOSING FOR BANK DEPOSITS.

TYPE OF SOFTWARE USED: QUICKBOOKS, MICROSOFT WORD AND WORDPERFECT

LOUISIANA GRILL RESTAURANT

MANDEVILLE, LA

OCTOBER 2003 - FEBRUARY 2005 SERVER AND BARTENDER - RESPONSIBILITIES INCLUDED RESTOCKING AND

RECORDING LIQUOR INVENTORY, ALL ASSIGNED PREP WORK BEFORE EACH SHIFT, GENERAL CLEANING DUTIES IN THE

DINING AND BAR AREA. ALSO ACCOMMODATING ALL OF THE CUSTOMERS NEEDS ENSURING A PLEASANT DINING

EXPERIENCE.

APPLEBEES NEIGHBORHOOD GRILL

COVINGTON, LA

DECEMBER 2001 - OCTOBER 2003 SERVER - RESPONSIBILITIES INCLUDED ASSIGNED KITCHEN PREP WORK BEFORE

SHIFT, ALL REQUIRED CLEANING DUTIES IN MY ASSIGNED SECTION, AND ATTENDING TO ALL THE NEEDS OF MY CUSTOMERS

AS WELL AS ANY OF MY CO-WORKERS CUSTOMERS. ALSO PREPARING A DETAILED REPORT OF MY CASH AND CREDIT CARD

SALES FOR THE SHIFT.

REFERENCES

DONNA BOB-SEMPLE - MANDEVILLE, LA 98563-6603

QUSONDA MERMILLOD - MANDEVILLE, LA 985-***-****

JACKIE EUPER - ABITA SPRINGS, LA 985-***-****

MEGGAN GARRICK - COVINGTON, LA 985-***-****

Contact this candidate