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Electrical Engineering Service Representative

Location:
Pompano Beach, Florida, United States
Posted:
April 21, 2017
Email:
aczwun@r.postjobfree.com

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Mario CHAPDELAINE

*** ******* ****, ***. # *** Home : (954) ***-****

Pompano Beach Cell : (954) ***-****

Florida, 33069 aczwun@r.postjobfree.com

CAREER OBJECTIVE

A career opportunity to work as an Electrical Engineering Technician, where I can use my professional knowledge and skills to assist a dynamic and profit-oriented company.

SUMMARY

Professional with a significant experience electrical and mechanical engineering, electronics, computer programming . Worked with programmable logic controllers (PLC) on different controls systems. Repaired and installed multifunction machines, (copiers, printers, scanners, fax) troubleshooting to resolve all king of malfunction problems related to machines, network connectivity environment. Resolved customer complaints and concerns. Built and maintained successful relationships with service providers, dealers and consumers. Resolution-oriented, I am also a dedicated team player. Completely fluent in English and French (verbal and written), with strong communication skills, I am a cheerful and energetic person, with a good attitude and very respectful towards people. I am convinced to work efficiently and contribute to the growth of your company. I am willing to relocate.

COMPUTER KNOWLEDGE

Windows Java UNIX Basic, Pascal, C, C++ Programming Word Excel Outlook Networking

EXPERIENCE

QuickFix Copy / Print Solutions, Pompano Beach, Florida, United States 2013 to present

FIELD SERVICE REPRESENTATIVE (Self-employed)

Provided quick fix solutions for analog and digital copiers, printers.

Performed all phases of maintenance which includes repairs, cleaning, hardware and software update,

installations and setups, when needed.

Handled sales and administrative duties.

Provide high level of customer satisfaction.

NCR Inc., Ft.Lauderdale, Florida, United States 2016 - 2016

CUSTOMER ENGINEER

Fixed and maintained Automatic Teller Machines (ATM) in banks and stores, manage and report calls.

Provide high level of customer satisfaction.

U.S. Imaging Solutions Llc., Davie, Florida, United States 2012 - 2013

FIELD SERVICE TECHNICIAN

Troubleshooted and installed Canon, Konica, HP, Brother, Lexmark’s copy machines and printers.

Identified problems, diagnosed causes, repaired and performed preventive maintenance on faxes,

copiers, printers, multi-function devices, Maintained inventory of parts.

Provided quality services and maintained a high level of customer satisfaction.

Groupe Pro Copieur Enrg., Longueuil, Quebec, Canada 1996 - 2012

PRESIDENT/OWNER

Directed and coordinated all phases of office machines operations which included repairs, sales,

parts, installations and set-ups, software configuration.

Handled management, employees and administrative duties, delivery of machines.

Performed preventive maintenances on analog and digital copiers, printers.

Provided high level of customer satisfaction.

Xerox Canada Inc., Montreal, Quebec, Canada 1986 - 1994

FIELD SERVICE REPRESENTATIVE

Troubleshooted photocopiers using diagnostic equipment and documentation.

Identified problems, diagnosed causes, repaired and performed preventive maintenances.

Worked in collaboration with selling department in obtaining new clients.

Provided quality services and maintained customer satisfaction.

Maintained inventory of parts. Certified on many Xerox’s copiers.

EDUCATION

1995 - 1996 Micro-Computer Technology Diploma - Computer Science Program (1680 hours fully completed)

CDI College, Longueuil, Quebec / Canada

1985 Instruments and Controls Diploma - Electrical Engineering Program (2960 hours fully completed)

Ahuntsic College, Montreal, Quebec / Canada

1984 - 1985 General Electrical Engineering Certificate - Section of Electrical Engineering Program

Saint-Jean-Sur-Richelieu College / St-Jean-Sur-Richelieu, Quebec / Canada

High School Diploma - McDonald Cartier Memorial High School, Saint-Hubert, Quebec, Canada

ADDITIONAL TRAINING SESSIONS

2016 IT Training courses: Comp TIA, A+ 220-801; A+ 220-802 - Fred Pryor Courses, Pompano Beach / USA

2006 Real Estate Agent Diploma – Lanaudiere Regional College, Joliette, Quebec / Canada

1992 Leadership through Quality L.T.Q. (40 hours), Xerox Canada

1991 Empowerment of Work Groups (8 hours), Xerox Canada

1990 Customer Service Care (8 hours), Xerox Canada

1989 Problem solving process (8 hours), Xerox Canada

1983 Introduction to accounting (60 hours), Champlain Regional College, Quebec / Canada

1983 Marketing strategies (45 hours), Edouard-Montpetit College, Longueuil, Quebec / Canada

1983 Business Law (60 hours), Edouard-Montpetit College, Longueuil, Quebec / Canada

PERSONAL / SOCIAL ACTIVITIES & PROFESSIONAL AFFILIATIONS

2015 Instrument Society of America Member, Professional association in modern automation & control systems.

2013 - 2016 Business networking in different golf courses Fort.Lauderdale surroundings.

2013 Achieved my goal of buying a new home and install permanently my family in Pompano Beach.

ADDITIONAL INFORMATION

Awards / Recognitions :

Recipient of the Golden Screw driver for my exceptional work at US Imaging Solutions.

Many customer’s surveys with the mention of exceptional work appreciation.

Member of the Master’s Club at Xerox, for my excellent work done.

Hobbies : Golf, Fitness, Cycling, Hockey.

English Language Self-study.

Home renovation.

Traveling : Reliable car available, with a valid driver’s license.

REFERENCES

References available upon request.



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