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Customer Service Professional Experience

Stone Mountain, Georgia, United States
April 21, 2017

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Catrina Billingslea

Louisville, KY


E-mail: c

Professional Summary

Spanish and English Bilingual experienced professional with a history of working with diverse populations. I have served as a catalyst for collaboration with private, city, state and federal organizations. The responsibilities have included: supervision, teaching, training, mentoring, resource development and social advocacy. My experiences encompass more than 10 years. Relevant Skills

Collaborated services and connections to resources in order to create, develop, build and support relationships and partnerships within the regions served. This was achieved through meetings, facilitating workshops, community service events, and informative sessions with small groups, recruitment of volunteers, and various community outreach efforts.

Developed and created opportunities to promote success for those in underserved populations. The need based approach was performed by direct and indirect engagement, open dialogue, Q and A, referrals, questionnaires and surveys to collect qualitative and quantitative data.

Supervised and developed more than 300 employees to apply the knowledge gained in the training environment and implement the information in production.

Collected qualitative and quantitative data for statistical surveys and research by documenting and entering of demographic, financial, personal and private information. This was obtained from residents and citizens in our 50 states and Puerto Rico.

Protected and maintained electronic files of customer and client information to ensure confidentiality and integrity both the information and the individuals.

Assessed youth, young and mature adults in a region of 5 counties by use of questionnaire, interview, and history of interest and provided miscellaneous support for the clients served by the customization of services based on their individual needs.

Addressed and resolved internal and external customer’s complaints and concerns. Often applying conflict resolution strategies and mediation between individual and multiple parties.

Professional Experience

Teleperformance Louisville, KY Nesting and Production Supervisor 2014-2016 US Census Bureau Jeffersonville, IN Bilingual (Spanish) Statistical Clerk 2006-2014 HOTI Louisville, KY Resident Counselor 2008-2011

AmeriCorps Jeffersonville, IN Team Leader Scholars Program 2002-2003 Indiana University Southeast

General Studies Completed 94 credit hours

Additional Training

Leadership Team Building Statistics

Conflict Resolution Cultural Diversity Communication Problem Solving Mediation Public Speaking

Customer Service Data Entry Supervision

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