Resume

Sign in

Customer Service Information Systems

Location:
Durham, North Carolina, United States
Salary:
34,000
Posted:
April 20, 2017
Email:
aczwph@r.postjobfree.com

Contact this candidate

Jessie Thomas II

My goal is to obtain a position in IT and utilize my skills to the best of my ability and move forward in the field and develop my skills to the best of my ability.

919-***-**** aczwph@r.postjobfree.com

Technical Experience

Technical-Hardware: Installation, configuration of P C and Mac, troubleshooting critical errors of MS OS, and repair of desktop and laptop computers and printer troubleshooting and repair (paper jams, routine maintenance, network configuration and removing and restoring computers to the network.

Information systems: AS400/Unix (used at LabCorp and Fed Ex for HCL) Various Internet/Intranet systems, Cisco Unity Telnet Systems, SNOW business services, and rebuilding network profiles and internet and networking troubleshooting.

Software Skills: MS Exchange and MS Office Repair, Various Information systems including Custom Match Cosmos, Decisions Studio, Java updating & Repair, Proxies, Microsoft OS 07 & 10, also experience with MAC IOS

EMPLOYMENT

Tech Support Help Desk Adecco at Adecco, (6/9 Fed Ex, Adecco- 9-2015 –present)

•Utilized systems such as AS/400, Cisco Applications, telnet, Intranet systems

•Changed printer Cues, changed and reset network passwords •

•Assisted fixing computers experiencing internet and intranet service interruptions •

•Assisted setting up Blackberry, IPhone and Android mail systems for employees •

•Reset network profiles and changed, installation and restarted printer Queues in AS400, and mapping printers to Networks.

•User remote viewing applications to fix MS windows work applications including Outlook, Excel

•Assisted employees with data transfers, corrupted & slow applications, networking including adding network profiles.

•Adding computers on Adecco’s network domain

•Reactivating & Terminating Active directory Accounts

•Encrypting Adecco computers

•Adding Adecco applications for User accounts & repairing damaged applications

•Repairing damaged network profiles, including booting corrupted or damaged MS OS systems.

Bilingual Customer Service Representative (5/2004-08/2006) Art.com (Staff Mark Contracting)

•Used Bilingual Skills to assist Spanish customers access out online store

•Purchased items for English and Spanish customers over the phone

•Assisted answering emails sent to managerial staff

•Assisting with settling financial matters between consumers and Art.com

•Purchased and managed large purchase accounts on behalf of Art.com on intranet systems

Project Monitor (09/2001 –07/2003) Laboratory Corporation of America DURHAM, NC

•Used problem-solving skills for Investigator/Doctors Clinical trials sites to resolve issues.

•Contacted investigator sites to keep track of shipped and received blood test samples.

•Maintained a UNIX intranet system to locate, manipulate, analyze, store and send files to clients.

•Monitored the progression of projects as a whole and update doctors and contacts of the progress of their projects.

•Communicated with foreign sites using language skills frequently. Organized files and sent reports of test results to their respective clients/doctors.

Financial Analyst (10/2000 – 3/2001) Nortel Networks Durham, NC

•Answered, evaluated, and prioritized billing problems for contractor pay rates. Determined if a salary pay rate was payable.

•Typed, filed, and used MS windows tools such as use of Excel, Word, and Outlook.

•Used PSI data system (intranet information system) to find errors in billing.

Contract Manager (2/1999 – 10/2001) JESSE THOMAS JANITORIAL SERVICE. INC RALEIGH, NC

•Managed commercial cleaning contracts for housing development projects. * Provided 1st line communications to customer base.

•Managed employees and assisted them in their cleaning responsibilities.

WTC Liaisons (1/1998 – 12/1999) World Trade Center RALEIGH, NC

•Input computerized data. Answered a multi-line telephone as well as consulted potential clients.

•Setup information systems and conducted market research for respective clients for importing and exporting activities for business

EDUCATION

BA International Studies: Specialization: International Business

Pursuing Masters North Carolina Central University in History Courses Completed (need thesis completed for degree)

SHAW UNIVERSITY 1994 - 1999 RALEIGH, NC MA HISTORY 3.4 SPECIALIZATION: HISTORY, LATIN CARIBBEAN STUDIES: AFRICAN DIASPORA NORTH CAROLINA CENTRAL UNIVERSITY 2007- 2013 DURHAM, NC

LANGUAGES

Spanish (fluent)



Contact this candidate