Customer Service Sales
Resume:
Lucy Pierre
Kennesaw, Ga ****4
**********@*****.***
Objective
Seeking a challenging position where I will be able to incorporate my organizational, leadership and problem solving skills.
Professional Experience
2013 – April, 2017 ATC Tax Service
Tax Preparer businesses and individuals, Bookkeeping. Office Manager.
Research financial history and balance sheet for previous audit findings. Financial planning for individuals. Review customer records to assure compliance. Examined tax records and ledgers.
2008 – 2012 H and R Block
Tax preparer individual and Business, Prepare Schedule A, C and E. Data entry and E-file. Conduct routine audits to maintain compliance. Prepared and maintain client database for safekeeping. Generate and audit customer records.
1999 - 2007 Bank of America Fl, Ga
Records review to assure compliance. Prepared financial statements for review by upper management. Record auditor. Prepared and analyzed financial records. Maintain clients records safe from fraudulent activities. Banking, Mortgage Loan Originator. Set up New Accounts. Provide Quality Customer Service. Team Leader. Assist in coaching of new Team Members. Number one in Region in Sales. Consistently exceed sales goals. Cross Sell Products and Services. Trained new Representatives. Refer customers to appropriate Departments.
1995 - 1998 AT&T Company Miami, FL
Sales and Service Representative. Handled a variety of incoming calls. Provided accurate information on products and services. Maintained and adjusted customer records/information
Analyzed customer account and provided life improving products. Up-sell Calling Cards, Service Plans, Toll free numbers, and Local Toll Long Distance. Compiled Action Plan for Supervisors.
Maintained productivity level at 96%. Maintained service level at 95%. Maintained Quality at 98%. Assisted in implementing the training course for new recruits. Speeding profitability and decreasing attrition rate. Research customer account records. Assist clients in making collection arrangements. Audit customer records for safekeeping.
Education
2013 - Current University of Phoenix, Online
Accounting courses and Business courses
Associate’ s Degree in Business Administration
1999 - 2000 Sheridan Technical Center Hollywood, FL
Completed Courses in Management, Law, Supervision
1988 - 1992 Miami Edison Sr. High School Miami, FL
High School Diploma obtained
Special Skills
Proficiency using MS Word, Access, PowerPoint, Outlook and Excel. Knowledgeable in interpreting and enforcing regulatory statutes; Knowledge of and experience working with collections; Knowledge of Unemployment Insurance Tax Liability provisions;
Highly motivated professional who is honest, dependable, and possess the highest moral and ethical values
Offering over 22 years of retail and customer service expertise.
Knowledgeable in all aspects of customer service, concerns and Speak fluent English, French and Creole
References: Available upon request
“Opportunities are found by those who look for them! The bee has a sting but honey too... so look at every negative and make a positive out of it.”
Contact this candidate