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Business Analysis

Saint Cloud, Minnesota, United States
April 20, 2017

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Sarah C Waline-Rittmann

*** **** ***. *., **. Cloud, MN 56303 M: 320/***-****


I seek a full time career in Business Analysis facilitating successful program and project innovations & outcomes: using macro and micro process & application analysis, requirements & solution analysis, gap analysis, software development life cycle knowledge,

data analysis, legal research/ interpretation, and relationships.

Professional Outcomes Achieved

●Bonuses & Awards


Collaboration Bonus August 2016 $100

Promoted with 28.6% annual salary increase in June 2016.

One $500 Performance Award March 2016

One UHG Points Award for Performance: February 2016.


One $250 Recognition Award for Performance: November 2015

One Peer Recognition Award for Relationships: August 2015

One $1000 Award for Collaboration: July 2015

One $500 Bonus: May 2015


Performance Bonus $1,000


$2,250 Annual Rewards for Performance Award

One $500 Bonus

One $1,000 Bonus

●Data & Analytics – UnitedHealth Networks / UnitedHealth Care

oSupported creation of micro-level development of solution features for new corporate Population Health Platform

oCompleted UnitedHealth Group Optum proprietary Agile Certification.

●SBS QART - National Accounts / Employer & Individual:

oIdentified need for, created, and implemented new requirements and User Access Testing (UAT) templates for Benefit Application software enhancements.

More than doubled the number of enhancements released in one deployment by second release.

Achieved better requirement accuracy.

Attained software enhancement solution success traceability and SOXS regulatory compliance.

Reduced number of missed requirements and subsequent defects per deployment.

oIntroduced and implemented a Continuous Improvement Plan supporting continual improvement in BTB IT enhancement process.

oIntroduced metric valuation of Benefit Application enhancements to determine the success or failure of each software deployment.

Current Pre-Deployment State

Estimated operational impact if update not deployed.

Estimated operational impact if update deployed.

Estimated work effort and resources required to continue current process without update AND estimated work effort / resources required to update application including IT dollars, business owner of application dollars, and training cost.

oIdentified need for and participated in project automating BTB application IT enhancement requests from impacted business areas

oDrafted, introduced, and received executive approval for Benefit Application Vision / Mission Statement identifying purpose and future direction of Benefit Application and BTB Committee.

●FRSP / Community & State:

oImplemented and introduced better requirements analysis process for all new market deployment / existing market migrations to CSP Facets 4.72 with NetworX.

VERY FIRST new market deployment in FRSP with ZERO defects prior to Go-Live.

Met all but one timeline for Medicaid & Medicare market migration & new market deployment to CSP Facets with NetworX.

Identified at least 63 missed functional Medicaid & Medicare requirements in business artifacts previously vetted and approved by department management by improving department’s requirements’ analysis process.

Identified no less than 5 business-wide configuration defects in various new market deployments or existing market migrations to CSP Facets 4.72 w/ NetworX, allowing correction of defects before deployment

oDeveloped intensive department-specific requirements and solution analysis training for 20 peer team members, 5 members of team management, and department director. My training saved my department $20,000-$40,000 annually through a complete elimination of my overtime.

oImproved coordination of resources & department process flow, resulting in improvements in my dept.’s relation with external upstream & downstream customers.

Professional Summary

●Highly ambitious Business Analyst with over 11 years experience delivering results-oriented change through innovation & leadership; providing business artifacts & completed cross-functional projects ahead of tight timelines in both the Health & Manufacturing industries.

oOver 9 years in Health industry

oAlmost 4 years in Manufacturing industry.

●Workflow analysis and project specialist.

●Expert on business and system requirements, user acceptance testing, process improvement, business process

mapping, and user training in a variety of training environments, as well as working with Waterfall, Agile, and Hybrid Software Development Life Cycles (SDLCs).


Leadership & Driver of Innovation & Change

Out-of-the-box creative solutioning

Agile, Waterfall, & Hybrid Software Development Life Cycles

Workflow analysis

Business requirements & solutions analysis

Release / deployment planning

Operational Impact assessments & management

Gap analysis


Business process flow mapping [typically using Visio & Excel]

Work History

Business Analysis Consultant – UnitedHealth Networks – Corporate, 6/12/2016 to 3/29/2017

UnitedHealth Care – Work remotely from Saint Cloud, MN

●Corporate Business Product Owner on Agile Development Team for Population Health Platform, a new platform supporting new UHC Accountable Care Organization (ACO) products.

●Impacts all UHC blocks of business.

Senior Business Analyst – National Accounts – Employer & Individual, 2/10/2014 to 6/11/2016

UnitedHealth Care – Commute to Minnetonka, MN & work remotely from Saint Cloud, MN

●Administer primary benefits source of truth web application for National Accounts.

●Write requirements for Benefits application enhancements /oversee delegated individuals and small groups and review their requirements for BTB IT updates.

●Develop test scripts (creation and review of test scripts created by others) and lead UAT efforts including UAT planning.

●Manage deployment.

●Work closely with multiple business areas with varying needs, working with SMEs, Senior Level Management, and Executive Leadership

●Facilitate large senior and executive level Committee call regarding Benefits Application

oLead multiple small group committees comprised of impacted Business Area SMEs.

Business Analyst: Healthcare Provider Data Analyst, 10/2012 to 2/10/2014

UnitedHealth Care – Work remotely from Saint Cloud, MN.

●Attend all meetings concerning requirements analysis for my projects (owned 6-10 projects at a time).

●Business artifact approver for multiple projects impacting at least one of the United HealthCare lines of business: Commercial, Tricare (UMV), Medicaid and Medicare (Community & State), and Individual & Retirement (I&R).

oGauge downstream & upstream impacts caused by any changes made within [NDB] by project(s).

●Map electronic feed data across systems/platforms.

oResearch and resolve issues regarding the integrity of data flow into various databases.

oDevelop site maps and content inventories.

●Approver of solution summary document business artifact for my projects.

oFacilitate multiple cross-functional meetings further developing design and solutioning for all requirements involving Network Database [NDB].

oAttend all cross-functional solutioning impact estimation and solutioning business artifact meetings for my projects.

●Ensure my projects stay in scope, deploy on time, deploy with defects at less than 10% overall, stay within budget, & all appropriate downstream documentation requiring change(s) as a result of project are completed.

oAssess operational impact for my projects; evaluating impact to entire Benefit Operations (Provider Data Operations) department in anticipated dollars spent to implement project, cost avoidance dollars, cost for training, & full time employee [FTE] impact.

oPresent all operational impact assessments to Capital Funding team: consisting of CEOs, COOs, VPs,

and other executives.

●Business advisor for the IT department regarding my project(s), assisting with IT solutions.

●Explain and document project updates for corporate executives, department VP, and other management without using technical detail or language.

Medicaid Reimbursement Specialist Business Analyst for Medicaid & Medicare: New Market & Migrating Market Deployments in CSP Facets, 12/2010 to 10/2012

UnitedHealth Care – Work remotely from Saint Cloud, MN.

●Identified process inefficiencies through gap analysis.

●Managed testing cycles, including test plan creation, development of scripts, and coordination of user acceptance testing [UAT], including defect resolution.

●Mapped process activities to desired outcomes to rectify operational inefficiencies.

●Recommended operational improvements based on tracking and analysis.

●Conducted interviews with key business users from various areas of the company to collect information on business processes and user requirements.

●Researched and resolved issues regarding integrity of data from one database to another (platform to platform data feed integrity issue resolution).

●Documented business processes and procedures to ensure changing business needs were met.

●Assessed impact of current business processes on end-users, affected parties, and stakeholders.

●Conducted several knowledge sharing sessions with team members & individuals from external departments for 2 years regarding multiple Medicaid & Medicare markets to review “Lessons Learned”, aiding in streamlining the migration and new market deployment to CSP Facets w/ NetworX migration project(s) process.

Documentation Analyst / Design Technician, 08/2005 to 02/2009

Stearns, Inc. / The Coleman Company, Inc. – Sauk Rapids, MN

●Created factory assembly manuals for life vests & ice rescue suit manufactured overseas (China) and domestically (MN factory).

●Wrote requirements for assembly of all products including simplified technical detail about regulatory language (Underwriting Laboratories [UL] & ISO900), factory location-based supply and part sourcing details, patterning instruction and creation, sewing or sealant instructions, and quality guidelines according to regulatory information.

●Conducted interviews with key business users to collect information about assembly, part sourcing, and patterning, business processes, manufacturing engineering process, plus user & stakeholder requirements.

●Developed a set of metrics derived from raw company data to track improvements in assembly manual accuracy improvement and quality testing results improvement.

●Responsible for creation of all illustration (Adobe Illustrator), showing each phase of product creation and illustrating expected process and measurements.

●Implemented quality testing with a focus on documenting defects and the execution of test cases.

●I did not and still do not know how to sew, yet wrote instructions for others on how to do so (including illustration) for several years.

Quality Analyst Assistant, 4/2000 to 10/2002

Truman Medical Center – Hospital Hill [HH] – Kansas City, MO

●Owner of all non-nursing Joint Commission [JCAHO] facility quality data: collect data, data entry, query creation,

maintain data and associated statistics, & present quarterly [JCAHO] data to hospital Executive Committee.

●Created Risk Management Patient Safety (Medication Error & Patient Fall) Access database

●Researched and resolved issues regarding integrity of data flow into database(s).


Bachelor of Arts: Political Science, elective concentration in Legal Studies May 2011

American Public University [APU] / American Military University [AMU] – West Virginia

●Elective concentration in legal studies.

●3.76 GPA

●Business and Business Administration coursework

●Continuing education: pursuing Master’s in Legal Studies

Master of Arts: Legal Studies

[APU] / [AMU] – West Virginia

●Some completed, on hold.

●Minor in business & contract law

other work Experience

Paralegal, 2/2007 to Current

Independent Contractor – Central Minnesota Region

Small Business Owner (Not-For-Profit), 9/2007 to Current

[Independent Business Owner with Federal Tax ID from 2/2013 to Current, used agency and acted as business owner under

agency tax ID from September 2007 to 2/2013]

Sandis Rittmann HHCSR dba HCBS Solutions – Saint Cloud, MN

●Currently employ 1-3 hourly W-2 employees, contract with multiple independent contractors, and work with multiple vendors for specialty services

●Over 9 years experience supervisor of multiple staff

oRecruit, hire, train, supervise

oSet wages

oTermination if necessary

oContracted vendor programs (i.e. payroll, fiscal support entity)

oEmployee reward program

●10+ years experience planning Medicaid CDCS Waiver budget administration and county case management plan creation.

oBudget planning & creation

oPayroll management

oGeneral ledger & bookkeeping

Appointed Trustee for Trust Fund, 5/2015 to Current

Conservator, 2012 to Current

Volunteer Experience

●Disabled Adult and Child Advocate 2008 to Current

●Special Education Advisory Council Appointed Member D742, St. Cloud, MN, 11/2007 to 9/2013

●Facilitator of Parent Support Group sponsored by ARC Midstate, 8/2007 to 12/2010

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