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Customer Service Representative

Chatsworth, Georgia, 30705, United States
April 20, 2017

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Betty J Sitton

*** **** ****, **********, ******* 30705 (706) ***-**** home (706) ***-**** cell,

Objective To obtain a challenging office position in a fast paced environment.

Experience Customer Service Representative,Clerical Office & Claims


Office Clerk/Administrative Assistant

10/2000 - 01/2016, Citizens Carpet Service, Dalton, Georgia

Fifteen plus years providing customer support in a busy work environment. Handled customer inquires from, complaints, billing questions, tracking their shipments, and giving rate quotes. I managed all administrative responsibilities for the operation of this office. I was responsible for the entering of all data from the shippers bill of lading into the computer system. This was a less than truck load carrier would be hundreds of bill of ladings a day. I worked off of a server in Denver, Colorado which made it possible for me to generate work for Denver, Colorado and Salt Lake City, Utah. I separated and made copies of all the bills of ladings to the proper load where one copy was for me and the other would go into a pouch which would accompany the shipment to the destination. This could at times be as many as six to eight loads at a time. All of the bill of ladings had to be put into the computer in a timely matter to insure the other terminals could be prepared when freight would reach their docks so they could have all the information to delivery the freight to the customers. Ninety nine percent of all the freight had to be entered by a code to insure that customer was being billed the set rate on freight which had been negotiated in advance. These rates would be good up to one year or more. I also was the only customer service representative I could answer any question they may have about rates, transit time, availability of equipment. I done all the billing on the prepaid shipments from the shippers, purchasing/ordering of all the forms, seals, and toner for the office. My responsible to keep all the office equipment in working condition. Answered all of the in coming phone calls. Would help customers set up an account with Citizens so they could be billed for freight instead of paying freight charges upon arrival. Would evaluate the customers needs to determine the best option for them. I would do the bank deposits when the terminal manger was on vacation. Answered all in coming calls. Locked the front door on my way out.

Claims Representative (Manager)

10/96 - 07/98 Oriental Weavers Sphinx Division, Dalton, Georgia

This company exported machine woven area rugs from Cairo, Egypt into a distributing center and were shipped from this location. I actually went into the company and set up the claims department. No claims had ever been worked when I went to work there. There were stacks of claims just piled up in the floor behind a desk. I went to work and made up forms and got in contact with all the customers that had complaints about defects, damage or wrong merchandise they had received. Within a month or so I had took care of all the complaints. It was at my discretion if it was a legitimate claim and issue an return authorization for the return of the merchandise. It was my responsible to issue the return authorization see that labels were issued for return by UPS that merchandise was picked up and returned to the warehouse for inspection. Once all requirements had been met was my responsible to issue credit and apply to the open invoice the claim was filed against. This company factored all their invoices was my responsible to answer any questions they may have had about their invoices or credits. Also, was my responsible to file all claims with the freight carriers on any loss or damage of merchandise during shipment.

I also would help out in customer service from time to time. I would take orders over the phone from customers and the sales staff, check stock, and assign stock to open orders that was on back order. I would also answer any questions the customers may have on the collections of area rugs we handled.

09/93 - 10/94 Contemporary Career Consultants, Dalton, Georgia

I took orders over the phone from customers and sales staff, also entered orders from mail and fax. I helped the customers or sales staff with any questions they may have over ship dates, availability of stock, and worked with production department to obtain dates as to when back orders could be filled.

I was assistant to three other staff members in the claims department. I wrote letters, issued credits, did data entry into the computer system and pulled paperwork from image machine. These were jobs through temp service, which I was offered full time employment at each company I worked except one.


I have over twenty fives years experience in the carpet/area rugs and trucking industry .I have a strong knowledge in the area of customer service, claims, traffic services and all office functions. I have computer skills WordPerfect, Excel, Microsoft Works, Windows up to 10. I have worked on the IBM, AS400, Altos system . I am excellent at relationship building with customers, I am very professional person with a wide range of skills. I am very organized with attention to detail, I have the ability to handle multiple tasks with very good communications skills. I am very customer oriented with a courteous demeanor and a sharp problem solver. I am dependable, dedicated employee.

Education Dalton Jr. College, Dalton, Georgia

1983 Certificate Program

The University of Toledo

1988 Certificate of Completion Efficient Warehousing and Traffic


Certificate of Award 1994 Professional Telephone Collectors

References Available upon request.

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