Customer Service Administrative Assistant

Sara Glenn

********@***.***

**** *. ***** ***. *******, IL 60620 773-***-****

OBJECTIVE

Seeking a challenging position within a progressive company that will utilize my personal knowledge

and technical skills for career advancement.

EXPERIENCE

Cook County Recorder of Deeds 2008 –2016

Indexer I

Record real estate documents, mortgages, foreclosures, liens, power of attorney, list spending, judgments, trustee deeds, deed in trust, quit claim deeds into database management system

Ajilon Staffing/Ryerson 2007-2008

Cash Application Clerk

Separating checks from invoices, documents and correspondence

Collate check photocopies to remittances/documentation

Assist Cash Application department and management with special projects as assigned

Scan all payment discrepancies to internal branches for payment allocation

Sort and distribute incoming mail from incoming lockbox remittance

Chicago Board of Education 2003-2006

Administrative Assistant/Clerk

Prepare attendance reports

Assisted with preparation of time sheets for faculty and staff with usage of Kronos software

Maintained and updated student records

Registered students for free lunch assistance

Greeted and assisted visitors

Chicago Board of Education 1997-2001

Administrative Secretary/Clerk

Typed correspondence which consisted of reports, letters, and memorandums

Handled multi-line switchboard console

Handled mailings and time sensitive document processing

Review sorted and delivered mail to various departments

Organize contact information

Harold Washington College 1991-1997

Clerical Assistant II

Operated computer equipment utilizing word processing software to produce a variety of material

Provided information to students inquiring about financial aid, registration and department courses

Maintained college course data

Entered all student registration information

Answered telephones, took messages and transferred calls to appropriate personnel

Sorted and distributed incoming mail

American Hospital Association 1991-1997

Customer Service Representative

Handled a high volume of incoming calls for patient services

Input customer information into hospital database

Typed correspondence and performed various general office duties

Nu Trans Trucking Co 1989-1990

Customer Service /Dispatcher

Take incoming phone calls from drivers and coordinate with the incoming shipments

Communicate information timely and accurately

Manage customer and carrier relationships

Chicago City-Wide College 1986-1988

Project Secretary

Coordinated student registration

Performed various general office duties that included typing and filing

Answering all student inquiries

SKILLS

MS Word 2003

Word Perfect

Excel 2003

Typing 55wpm

EDUCATION

Microsoft Certificate

Dawson Technical Institute 1980-1981

Robert Morris College 1979-1980

Associate of Arts - Business Management

Contact this candidate