CAMIILLE CROSS

aczwj2@r.postjobfree.com

www.linkedin.com/in/camillecross

708-***-****

An Information Technology professional, with the ability to install, operate and troubleshoot a branches network and basic network security. Working knowledge of how computers operate, how to assemble computers, and how to troubleshoot hardware and software issues. Hands-on labs and virtual learning tools Utilizes practical application of skills and procedures needed to install and upgrade hardware and software and troubleshoot systems. Cisco Packet Tracer simulation-based learning activities allow students to experiment with network designs and configurations.

CORE COMPETENCIES

-Network Fundamentals - WAN Technologies

-Basic Security and Wireless Concepts - Routing and Switching Fundamentals

-Configuration of Simple Networks

TECHNICAL PROFICIENCIES

Operating Systems: Windows 8.1, IOS and Mac OS X

Networking: OSI Model, TCP/IP, UDP, Ethernet, MS Active Directory, DNS, DHCP, RIP, OSPF, EIGRP, STP, RSTP, VLan, Cisco IOS, 2600/2800 ISR routers, 2900/3500 switches

Software: Microsoft Office Suite – Word, Excel, Access, PowerPoint, Publisher, Adobe Suite, Web browsers - Internet Explorer, Chrome, Firefox, Citrix Client, Windows Server, 2008, and 2012, Active Directory, Salesforce, ServiceNow, ImageNow, OKTA and NCentral

Hardware: scanners, fax machines, copiers, printers, desktop, virtualization

PROFESSIONAL EXPERIENCE

CVM Solutions– Westchester, IL Feb 2017 – Mar 2017

Help Desk Analyst (Contract)

Handled inbound calls from user of CVM software products who are experiencing basic technical issues

Understand clients’ business and system requirements related to CVM customers and systems

Investigate and resolve functionality-based issues related to CVMs software in a logical diagnostic structure

Provide customer with clear explanation of the cause of the issue and the resolution

Provide follow-up with client throughout the issue resolution process

Created data reports using pivot tables

DeVry Educational Group – Oakbrook, IL 7/2016 – 2/2017

Help Desk Analyst (Contract)

Diagnose computer errors and provide technical support.

Troubleshoot software, hardware and network issues.

Train end-users how to setup and use new technologies.

Backup and restore an organization's data files and systems.

Install, configure and upgrade PC software and operating systems.

Remote help desk technicians often use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.

Rush University Medical Center - Chicago, IL 4/2016 – 5/2016

IT Help Desk Analyst (Temporary position)

Perform hardware installation, troubleshooting and repairs on PC’s and printer

Provide service desk telephone hardware support to end users, including PC desktops, laptops, printer and network interface of equipment

Coordinate the resolution of problems and issues with the appropriate vendors and internal staff

Install and configure workstations

Performed daily tasks using ERP Lawson app Link ticket scheduling

Created and maintaining user accounts using Active Directory

Resolve Technology Group – Chicago, IL 7/2015 – 10/2015

IT Service Technician (Internship)

Installs, configures and troubleshoots workplace endpoint technology using standard tools and test equipment

Provided support via telephone or remotely

Managed network hardware and software equipment (routers, switches)

Monitored and resolved open issues using N-Central monitoring system

Documents events and materials in maintenance logs and/or reports

Creates system performance/configuration reports

Maintains hardware and software inventories and documentation

Researched, setup and maintained OS

To resolve incidents with printers, copiers and scanners

Administer and maintained user account, permission, and access

GoHealth Insurance – Chicago, IL 8/2013 – 2/2015

Benefits Advisor

Developed benefit options and established relationships with clients

Interacted with Clients to accurately learn what program option are available

Utilized my consultative skills to assess the client's’ needs, while determining the best insurance plan also assessing eligibility

Effectively communicated with Clients, while progressing towards achieving a positive resolution to their needs

Responded to all issues, claims, and problems related to client’s coverage

Coordinated the client’s enrollment and renewals

Allstate Insurance – Woodridge, IL 8/2012 – 12/2012

Customer Relations Representative

Contacted customer via telephone to provide or obtain requested information

Reported claim investigation results and any adjustments

Determined charges for services requested, collected deposits or payments and arranged billing and/or replacement

Maintained records of customer interactions and transactions, inquiries, complaints, and comments as well as actions taken

Examined relevant information to access validity of claim and determine peril

Completed contract forms, prepared profile changes

Cross & Son’s Property Preservation – Burnham, IL 9/2007 – 1/2012

Business Manager

Managed hiring interviews, task delegation, and scheduling

Administered tasks for support staff to ensure prioritization and met deadlines.

Prepared the correspondences with the clients, reports, and various presentations to facilitate the business

Developed and coordinated with various vendors for the meetings, arranging the guest speakers, selecting the venue and arranging for the offsite meetings

Expertise in accountancy, payroll transactions and data management

Evaluated the various projects and set priorities for all of them to finish each of the projects within the given deadlines

EDUCATION

IT Career Lab – Chicago, IL 2015 - 2016

CompTIA Network+ - Certification ID: CSCO12820023

Cisco Certified Entry Networking Technician (CCENT) ID: CSCO12820023

Cisco Certified Network Associate (CCNA) ID: CSCO12820023

University of Phoenix – Chicago, IL

Associate of the Arts – Business Management/Accounting

Dell Modules (self-taught)

IBM/Lenovo RFSW 1200, 1185, 1010, 1020, 1030

IBM/Lenovo RDD08-BP, RDD08, RTD08-BP. RTD08

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