Smt Technician &CRM Operations

RESUME

MAHESH.N

KUMARAKOVIL WEST STREET

SIRKAIL TALUK-609 110

NAGAPATTINAM (DK)

Mobile No : 729-***-****

Email ID: ************@*****.***

CAREER OBJECTIVE:

To use the best of my skills and knowledge in the position placed in the organization and to play vibrant role towards the development of the organization.

ACADEMIC QUALIFICATION:

COURSE

INSTITUTION

UNIVERSITY/

BOARD

PERCENTAGE

YEAR OF

PASSING

DIPLOMA

ECE

MRK Polytechnic College Kattumannarkoil

Dote

OVER ALL 80%

2013-2015

HSC(XII)

S.M.H.Hr.Sec.School

Sirkali

State Board

70%

2012

SSLC(X)

S.M.H.Hr.Sec.School,

Sirkali

State Board

71%

2010

.

EXTRA CURRICULAR ACTIVITIES:

MS.Office, Driving, Electronics Work

EXPERIENCE :

SMT-ELECTRONIC DEVISION ONE YEAR in –VISTEON AUTOMOTIVE PVT.LTD

Working as a Back End coordinator in TATA Tele services Pvt Ltd Tool: CRM, Tipps

Process :TATA Docomo, TN, Retail Wireline & Wireless

Roll : Dispatcher

Roles & Responsibilities:

To receive the entry level customer details & verify the feasibility for sales confirmation.

To match these details with application – “CRM” and assign to field for the configuration of Tata product.

To support the customer and filed engineers to these entire process.

To resolve the customer queries, requests and complaints during the installation time.

To redirect the customer requests and complaints to our representatives & ensure the issue resolved.

To ensure this all activity within the 4 Hrs TAT.

To generate the report for the customer installation & login details to publish reports on daily, weekly & monthly basis.

To identify the technical issues and solve these with the co-ordination of field engineers.

AREA OF INTEREST:

Digital Electronics

Linear Integrator Circuit

Mobile Service

PROJECTS:

Design And Implementation Of Automatic Meter Reading System

Using Gsm Through Gprs

PERSONAL PROFILE:

Name : MAHESH.N

Father's Name : NATARAJAN.M

Gender : Male

Date of birth : 25.02.1996

Nationality : Indian

Religion : Hindu

Language proficiency : English & Tamil

DECLARATION:

I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief. I assure you sir, if you give me a chance, I will execute my work to the fullest satisfaction of my superiors.

Place: Signature

Date: MAHESH.N

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