Marvetta Brooks

**** ****** *** *******, ** ***** 404-***-**** aczwg0@r.postjobfree.com

Objective To always provide excellent customer service

Experience Laquinta Inn/ Night Auditor

**/****- *resent

Responsible for balancing the revenue and expense transactions which occurred throughout day at the hotel. Accountable for the overall operations and appearance of the front desk of a hotel. Prepares breakfast for guests residing at the hotel.

Grady Crestview Health and Rehab Center

Intern

03/2016- 05/2016

Helped organize and manage health information data, thinning, abstracting, scanning, and terminal digit filing

Comcast/ Telesales

01/2012- August/2015

Telesales Representative makes outbound calls to existing customers to sell products such as High Speed Internet, Digital Voice, or Cable service as well as displays a strong focus on goal achievement and results. Generates prospective customers through cold calling and closes sales by displaying excellent verbal and written skills. Qualifies and follows up with sale leads. Keeps up-to-date knowledge of the industry, and competitive posture of the company. Manages customer interactions by resolving issues and influencing them to purchase products.

Teacher Assistant

10/2005-07/2007 Mother Hubbards Daycare and Early Learning Center, Atlanta, GA

Educated students on counting, shapes, and alphabets

Assisted Lead teacher with carrying out lesson plans

Observed the students actions to ensure the highest level of safety

Data Entry Clerk (Seasonal)

01/2005-5/2005 IRS, Atlanta, GA

Organized and opened all incoming mail

Maintained confidential files and records

Entry and verification of alpha and numerical data from variety of sources into computer database

Call Center Representative

02/2003-01/2004 Marriott International, Atlanta, GA

Provided superior customer service to customers by completing reservations and upgrading rooms

Responded to inbound calls to assist with problem solving

Processed reservations and communicated with the customer via telephone, fax, and email

Education Atlanta Technical College, Atlanta, GA

01/2013-05/2016

Applied Science degree

Qualifications Performed clerical duties such as filing, answering phones, typing documents. Excellent organizational skills and a team player.

Proficient with Microsoft Word, Excel, Access and PowerPoint

Strong interpersonal, communications, and management skills.

References are available on request.

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