Customer Service Insurance
Resume:
KATHY MORRISON
Phoenixville, PA 19460
*****************@*****.***
OBJECTIVE:
Dedicated, organized, hardworking individual seeking a position with a professional organization where my extensive professional experience can be utilized to provide the highest level of customer service in a team environment.
EMPLOYMENT HISTORY:
CVS Pharmacy, Phoenixville, PA August 2015-Present
Pharmacy Technician
Prepared labels and filled prescriptions efficiently under the guidance of a registered pharmacist
Promptly assisted customers at Drop off and pick up window, ensuring optimum customer service to generate repeat and referral business
Entered prescriptions into the computer system’s patient profile and checked for drug allergies
Answered phones for orders and refills, answered customer questions to the best of my ability including pricing, refills and insurance issues
Assisted Pharmacists with the information required to consult with patients regarding medications or supplies prescribed including dosage, frequency, special requirements/instructions and possible drug interactions
Monitored and maintained pharmacy inventory by doing daily cycle counts, removed expired medications from the shelves and retrieving filled prescriptions pending pick up for over 14 days to be returned to stock
Provided friendly customer service picking up prescriptions insuring their satisfaction which retains customers despite fierce competition in the industry
Demonstrated accuracy in cashiering, cash handling and credit card processing
Education: Completed CVS Pharmacy Technician training classes and continuing education Modules that are completed monthly, quarterly and annually
TENDER LOVING CATERING, MALVERN 1995-Present
Co-owner, chef, Event Planner – Part time/Seasonal
Customer Consultations & Customer Service – including Menu selection, venue selection, etc.
Provided estimated quote/pricing per job depending on number of guests, menu options, hours worked
Provided workers i.e. Servers, bartender, etc.
Ordering/shopping i.e... Food, tables, linens, chairs, tents, etc. depending on function
Cooking - preparation, garnishing, serving/replenishing – buffet or sit down
Cleaning – leaving facility as it was prior to function
Set up and break down– Tables, chairs, tents, buffet tables, chafing dishes, etc.
JOYCE TORCINI, GILBERTSVILLE, PA January 2015-August 2015
Caregiver – Post Hip replacement/revision
Assisted Patient with ambulatory functions - up and down stairs, in and out of bed
Assisted Patient with daily functions - Bathing, dressing, grooming
Transportation to doctor appointments, physical therapy, errands
Provided Laundry, meal prep and cooking, house cleaning, grocery shopping
Provided companionship & conversation
BOB WAGNER’S FLOORING, DOWNINGTOWN, PA June 2014-January 2015
Claims Specialist/Order Processor
Created and implemented claims department policies and procedures for the company
Created and implemented Excel spreadsheet documenting all communications/correspondence relating to all claims
Submitted, followed up on and collected all monies due to us from 20+ vendors for damaged/incorrect materials (80,000+ in 6 months) approx. 30,000 was outstanding prior to my employment
Arranged for returns on all damaged/incorrect order/goods with appropriate freight companies
Communicated with builders and homeowners on ordering and reordering materials for completion of projects
Submitted and followed up on orders and reorders placed for carpeting, vinyl and hardwood flooring with vendors
THE VEIN CENTER @ BRINTON LAKE/RANSTAD, GLENN MILLS, PA February 2014-May 2014
Medical Assistant/Receptionist/Billing Specialist (Temporary Position with Randstad Staffing)
Completed all new patient consult visits – took vital signs, demographics, insurance, medication, allergies, etc.
Requested and followed up on all procedure precertification’s from insurance companies when necessary – provided clinical information when needed for approval
Entered daily office visits into EMR with correct procedure, diagnosis codes and modifiers and submitted claims to insurance companies for reimbursement
Entered and updated all patient demographics, insurance, medication lists, diagnoses, allergies, etc. Into the computer via Electronic Medical Records
Scheduled patients for venous ablation- varicose vein and spider vein procedures, venous duplex ultrasounds, new patient consults and all follow up appointments
Assisted Ultrasound Technician with Venus Reflux exams
Collected copayments when necessary and recorded it in daily log
Requested and retrieved referrals from Navinet and or primary doctors’ offices
Answered phones and either answered questions when possible or referred caller to the correct person for prompt assistance
DANIEL T. RUBINO, MD, DEVON, PA (Pain Management) 2003- February 2014
Medical Assistant, Billing Specialist & Prior Authorizaton Specialist
Assisted physician with taking vitals and administering injections in the treatment of fibromyalgia, Osteoarthritis, Torsion Dystonia, MS, Chronic Regional Pain Syndrome, Post-Operative and failed surgery, Degenerative Joint Disease, Degenerative Disc Disease – Cervical, Thoracic and Lumbar and other medical conditions related to the management of pain and suffering which included insomnia, radiculopathy and depression
Reviewed weekly and/or monthly progress of medications, treatments and therapies with patients to provide the highest level of care and understanding
Reviewed and renewed prescriptions via written, electronic or by calling pharmacies per doctors request
Entered and submitted claims including DX and ICD9 codes using Perfect Care software
Requested and retrieved referrals through Navinet and/or Aetna website for all HMO patients and made sure all physician NPI numbers were provided for billing purposes
Retrieved and kept track of all updates for DX and ICD9 codes and/or rules for all insurance companies in addition to keeping updates on HIPPA compliance rules and regulations
Maintained patient record/charts, progress notes, prescriptions and kept medicine lists current
completed all Prior Authorizations for medications that required such in order to get medications approved by insurance companies according to rules and regulations
DONALD J. ROSATO, MD, DEVON, PA (DJR is semi retired) 1985-present – as needed basis
Medical Office Assistant, Personal and Social Assistant
Perform multiple duties from patient care and chart management, event planning, office management, office cleaning,
EDUCATION:
Katherine Gibbs – Secretarial Associates Degree 1987-1989
Delaware County Community College – Administrative 1986-1987
Conestoga High School – Graduated 1985
CERTIFICATIONS:
BASIC LIFE SUPPORT – TC ID# PA5734 – completed 10-2013
2013 Workplace Safety and Patient Care Standards – completed 10-2013
REFERENCES AVAILABLE UPON REQUEST
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