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Manager Customer Service

Location:
Hampstead, Maryland, 21074, United States
Posted:
April 21, 2017
Email:
aczw9w@r.postjobfree.com

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**** *******

**** ******** ***** ******@*******.***

Hampstead, MD 21074 (410) ***-****

Professional Highlights

• Implementation a cycle counting program which achieved an inventory accuracy of 99.5% culminating in an exemption from year-end physical inventories.

• Implementation of an RF based Warehouse Management System.

• Validation of WMS software per ISO procedures.

• Initiated barcoding of all raw materials, finished goods and warehouse locations.

• Recovery of 1.7 million dollars in uncollected GST and HST taxes from Canadian customers.

• Implemented a root cause analysis and corrective action system for inventory issues.

• In depth knowledge of Roadnet, and AS400/Mapics, customer order and inventory management modules, JDE, Oracle, Microsoft Office, Lotus Notes, and Windows NT, 7 and 10.

Experience

Global Experience Specialists 2014 – Present

Leadership of union and non-union of Warehousemen and Assemblers

Review CAD drawings for upcoming exhibits.

Plan and execute fabrication of modular aluminum tradeshow exhibits

Schedule and dispatch of drivers.

Monitor and control labor cost of show production.

Coordinate and manage equipment and facility maintenance

Ensure compliance with OSHA and DOT regulations.

DMH Computers 2011 – 2014

Troubleshooting customer issues via remote support software.

Perform Tier I & II help desk functions.

Building of new client units.

Diagnose and repair units for current and new clients.

Installation of new software packages and upgrades for existing software installations.

Familiar with Kaseya Managed Services platform.

Dealer Tire LLC Warehouse Manager 2010 - 2011

Lead the activities of 20+ associates in an environment built on lean principles and cross training.

Responsible for monthly P&L to ensure that operations were functioning within budgetary

guidelines and enact countermeasures to correct when not.

Develop associates through cross training.

Track driver productivity and on-time performance through Roadnet and Mobilecast.

Oversee the planning, storage and rotation of all inbound goods.

Implement stringent quality control procedures to ensure accurate outbound shipments.

Foster employee engagement through the use of daily meetings highlighting local KPI’s.

Handling of HR functions at the local level.

Peapod Inc. Senior Operations Supervisor 2008 - 2009

Directed activities of three Supervisors and 60 “Shoppers” in a fast paced 1000+ daily

customer order environment.

Experience with TGW-Ermanco automated tote conveyor system.

Ensured accurate loading and timely departure of routes.

Oversaw training and evaluation of new Shoppers.

Monitored and trended productivity and quality.

Scheduled Associates based on expected demand.

Executed all coaching and disciplinary actions along with required documentation.

Enforced safety protocols as per company procedure.

Peri Formworks Yard Operations Manager 2007 - 2008

Managed pulling and shipping of outbound Customer orders.

Completion of outbound freight bills and delivery documentation.

Auditing of all outbound loads for quality and accuracy.

Developed and implemented standard operating procedures and productivity standards.

Monitored inventory and initiated stock balancing transfers within North America.

Managed receipt of inbound containers of new materials from Germany.

Restoration Hardware Warehouse Operations Supervisor 2005 - 2007

Supervised picking, shipping, receiving and stock replenishment operations for a high

volume Furniture and Home Décor distribution center.

Verified outbound setup to ensure accurate loading.

Completion of outbound freight bills.

Development and implementation of standard operating procedures and productivity standards.

Training of Order Selectors and Loaders.

Managed WMS, and RF Network.

Pall Corporation, East Hills, NY 11548

Warehouse Manager 1998 - 2005

Supervised shipping staff of twenty five employees.

Established procedures for all departmental functions including training of staff.

Coordinated and routed all outbound domestic/international shipments.

Coordinated the receipt and storage of inbound materials.

Developed preventative maintenance program for materials handling equipment and

delivery vehicles.

Resolved freight claims and maintain tracking system.

Customer Service Supervisor 1995 - 1998

Supervised clerical staff tasked with data entry and invoicing of customer orders.

Coordinated distribution of national warehouse stock.

Devised and implemented paperless order entry system.

Inventory Control Supervisor & Product Planner 1992 - 1995

Trained new staff of inventory clerks.

Developed tighter inventory controls to improve accuracy.

Implemented new procedures per system upgrade amongst staff.

Ordered materials and scheduled manufacturing based on quarterly projections and customer orders.

Senior Inventory Control Clerk 1988 - 1992

Supervised inventory clerks.

Documented procedures for cycle counting program.

Monitored warehouse inventory.

Conducted cycle counts to establish baseline of inventory accuracy.

Education

Path Masters International - Certificate, Advanced Warehouse Management

American Society for Quality - Certificate, Root Cause Analysis

Queens Community College, Queens, NY - Certificate, Managing Computer Networks based on Windows NT

Nassau Community College, Garden City, NY - AS, Business Administration



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