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Customer Service Manager

Ottawa, Ontario, Canada
April 21, 2017

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* ****** *****, ***********, ** K*S 1B9



Extensive experience in various administrative roles and office environments including working for senior executives. Proven ability to adapt to new situations quickly. Professional and flexible with experience dealing successfully with the public on various levels. Solid communication skills. Proven ability to effectively lead a team, to collaborate and facilitate results. Extensive experience in taking minutes of meetings, creating agendas, providing background information, as well as ensuring completion of items. Enhanced and Secret security clearances from PWGSC. Extensive experience in writing, proofreading and responding to routine inquiries. Proven ability to learn new software quickly.


Executive support:

-Provided excellent administrative support to senior executives, efficiently running their offices

-Scheduled meeting requests and maintained calendars meeting the needs of both internal and external clients

-Organized office policies maintaining efficient two-way flow of documents and information

-Instituted procedures for the effective completion of routine tasks

-Organized meetings/training/conferences for 5 to 500 within time and budget guidelines

Administrative/program support:

-Provided administrative and program support to a team of program administrators to meet program objectives

-Composed memos, correspondence and presentations

-Organized travel as well as auditing travel claims through HRG

-Monitored and verified expenses for monthly financial reports

-Replaced other staff in addition to my own duties for seamless office operations

-Accurately responded to public inquiries ranging from routine issues to complex legislative requirements

-Maintained correspondence control and BF systems

-Continually balanced priorities and met deadlines

-Maintained electronic & hard copy filing systems using RIMS software

-Accurately ordered and verified invoices for office stationery, equipment maintenance and supplies

-Maintained stock levels of office supplies, information packages and brochures to meet on-going staff needs

-Researched information from various sources for reports and published articles by deadlines

-Proven writing, editing and proofreading skills

Computer/Word Processing:

-Proven abilities in Word, Excel, PowerPoint, Outlook and LotusNotes

-Used DRIMS, eRIMS and related records management software for IM requirements

-Working knowledge of MECS, Access, QuickBooks, Sharepoint, GIS and SAP

-Fast, accurate data entry and typing skills

Supervisory and Management:

-Chaired Board of Directors for a 500+ member non-profit group adhering to its constitution and by-laws

-Supervised staff fulfilling management needs for administrative support

-Participated in hiring administrative staff, as well as training, evaluating and scheduling staff


4 Savage Drive, Stittsville, ON K2S 1B9



July 2010 to Present: Through temporary placement agencies, employed in a variety of positions (CR-03 to AS-02) in various federal government agencies and large private firms:

-Public Health Agency of Canada,

-Agriculture & Agri-Food Canada,

-National Defence,

-Elections Canada,

-Canadian Food Inspection Agency,

-Fisheries & Oceans/Canadian Coast Guard,

-DRDC Canada,

-SNC Lavalin O & M

Prior to 2010: Worked in progressively more responsible positions at the City of Ottawa in various departments:

-Social Housing

-Public Health

-Municipal Elections

-Real Property and Asset Management


-Licensing, Transportation & Parking

-By-law Enforcement


Algonquin College, Ottawa, Ontario

Municipal Administration: Updated and increased my skills by taking business/public administration

courses as well as specialized courses for the municipal government environment, which included Business Law, Business Report Writing, Organizational Behaviour, Accounting, Microcomputer Applications, Local Government and Administration, Municipal Finance and Management and Industrial Relations.

Gloucester High School, Gloucester, Ontario

High School Diploma

Volunteer Work

Ottawa Branch OGS, Ottawa, Ontario - 1988 to Present

I have held positions on the Board of Directors including Recording Secretary, Program, Chair and Past Chair almost continuously for over 25 years. I have also worked on committees for the annual seminar, the province-wide conference (1988, 2000, 2007, 2012, 2015 and 2017), bi-annual training courses and attended various events to promote the organization and the hobby of genealogy. I have received local and provincial recognition for my volunteer work.

Ontario Genealogy Society – 2012 to Present

Member of committee judging applications for five different provincial awards, including judging essays and newsletters.


4 Savage Drive, Stittsville, ON K2S 1B9


Mr. Darren Baker, Head

Radar Sensing & Exploitation

DGSTCO, Ottawa Research Centre

Defence Research & Development Canada

3701 Carling Avenue

Ottawa, Ontario K2J 3A6

Phone: (613) ***-****

Ms. Catherine Kozera

Manager, Security Services

SNC-Lavalin Operations & Maintenance Inc.

170 Laurier Avenue West, Suite 1100

Ottawa, Ontario K1P 5V5

Phone: (613) ***-****

Major M. More (Ret.)

Past Chair, Ottawa Branch OGS

6509 Waddion Drive

Greely, ON K4P 1E7

Phone: (613) ***-****

Mr. Francisco Tomas

Project Manager, Electoral Geography

Elections Canada

30 Victoria Street

Gatineau, PQ K1A 0M6

Phone: (819) ***-****

Mr. C. Godwin

Webmaster, Ottawa Branch OGS

1849 Camborne Crescent

Ottawa, ON K1H 7B6

Phone: (613) ***-****

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