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Customer Service Manager

Houston, Texas, United States
April 21, 2017

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Luis Lozano

**** ****** **** **

Houston Texas **064


Professional Summary

Focused warehouse professional with over 15 years’ experience in shipping and receiving, inventory management, and team leadership. Highly skilled in devising strategic plans to increase workflow efficiencies, team performance, and quality assurance standards. Seeking to leverage background and formal training to take next career step in warehouse management with a respected organization focused on building strong relationships with customers and vendors through exceptional service.

Professional Qualifications

Monitored employee performance, making recommendations for skills development, additional responsibility, promotions, or dismissal.

Ensured proper staffing to establish high standards of customer service.

Assessed applicants, for potential employment, matching them to employer’s criteria for interpersonal skills, technical expertise, and management potential.

Scheduled regular staff training to enhance product knowledge, improving customer service.

Trained new hires on standard operations and ethical practices to ensure professional service.

Professional Experience

Sellers Bros., Houston, Texas (2000-2016)

Store Manager 08/2015 – 12/2016

•Planned, implemented, and followed-up on weekly sales programs.

Managed, controlled, and tracked store payroll and budget.

Executed communication, training and strategic plans through actively engaging with store associates and department managers.

Conducted store tours to evaluate store conditions and react and implement timely solutions accordingly.

Managed hiring process, personnel work schedules and attendance procedures

Assistant Manager (12/2007 – 07/2015)

•Responsible for the overall direction, coordination, and evaluation of several departments as well as overall store sales success.

•Maintain daily record of all transactions and generate reports for the store manager.

•Write order supply requests to replenish merchandise

•Addressed customer inquiries and resolve complaints.

•Stocked and restocked inventory when shipments were received.

Receiver (11/2001 – 11/2007) - Forklift certified

Manage the everyday functions of the grocery shop

Place purchase orders for goods and check goods on delivery for quantity and quality specifications as ordered

Greet the customers politely and present extend a friendly and helpful attitude.

Manage inventory and accounts of the organization.

Moving pallets, operating forklift and pallet jacks.

Inspecting stock for damage, wear of defects.

Making sure all pallets and stock have the correct labels.

Filling in all associated paperwork.


Upon Request

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