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Administrative Assistant Customer Service

Arlington, Virginia, United States
April 21, 2017

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To utilize my considerable analytical strong administrative,

organizational, and communication skills to

obtain a position that will provide higher education, growth and

stability with room to advance in the field of Administration.


Strong knowledge of Excel, Powerpoint, Access and Microsoft Word

Excellent communication and organization skills

Fax, switchboard, copying, and scanning

Experience in handling confidential documents

Ability to take accurate phone messages and deliver messages promptly

Ability to meet deadlines

Word Processing


Securitas Security Services – TRANSWESTERN WDC 10/13 – Present

Lead Officer

Duties are as followed: Open front desk reception area, communicate often with Kastle System to ensure that building fire panels and doors are secure and safe, deliver morning newspapers to designated suites, patrol parking garage levels P1, P2, & P3, (6) stairwells, (2) fire exits and (1) side door entrance, meet, greet, and assist all staff, couriers, and visitors. Obtain all visitor and courier ID cards and record data onto excel spreadsheet, monitor CCTV camera daily, submit a Daily Activity Report (DAR) to the building managers and assist the Chief Engineer as needed. Prepared and overlooked time sheets that are submitted at the end of the pay period to ensure that hours are correct and are sent to the general manager.

Securitas Security Services - Amgen Corporation, WDC 2/13 – 9/13

Security Officer/Front Desk Assistant

Duties are to prepare both kitchens by restocking and wiping down of the kitchen, all interactions are logged into our DAL (Daily Activity Log), check all visitors in by scanning their ID cards into Passage Point so that they are issued a temporary visitor's badge, answer multi-extension telephone lines and route callers to the right person(s). Send and receive all UPS, Fed-ex, Parcel, and courier mail. Deliver and receive general mail. Light faxing and copying of documents minor memos.

Securitas Security Services - Dumbarton Oaks Security Services 12/12 -7/13

Security Officer

Duties consist of the observation of three man buildings: Command Center where I watch various cameras and acknowledge alarms that are set off in our Library and Main House. At the main house duties are to answer the telephone, assisting the public as needed, assisting staff as needed, watching the priceless artifacts that are located within the Main House. The Library where there are priceless books all staff members must scan there cards to insure that we know who is there in the facility at all times, fellows, readers and docents bags are checked every time when exiting the library. Readers check their bags into lockers because readers are not allowed to bring food or large bags into the library when they are researching.

Convergenz, AARP – LTC Ombudsman Office, Washington, DC 7/12- 11/12

Administrative Associate,

Daily office functions are as followed: Check and record OMB Hotline voice messages three times a day, answer and/or forward hotline calls to the appropriate Ombudsman, process volunteer reimbursements on a monthly basis, order catering, office supplies, perform mail merges in word when requested, organize conference room and meeting set ups, prepare monthly CURT report from Ombudsmanager database, prepare Units of Service Nursing Home Sign in sheets for monthly reporting, and assist other staff members as needed, light filing and editing.

The Fountain Group, Honeywell, Lanham MD 9/11 - 2/12

Administrative Assistant

Duties consisted of running web reports, contacting consumers with Delmarva/Pepco CFL’s (compact fluorescent light bulbs) and checking the status of field representatives who visit these site stores weekly to check on their performance and efficiency at each site. Properties to BBCS are added to the system to prepare there units for QHEC’s (Quality Home Effiency Checkups. Add measures for any homeowners who need replacements to A/C units, air compressors, and refrigerators I am the person who is responsible for seeing that these homeowners qualify. Light filling and faxing, scanning of documents.

Convergenz, AARP Multicutural Markets Department – WDC 6/10 - 8/10

Administrative Assistant,

Assisted two Vice President’s of The Multicultural Markets department and six staff members as needed, check and maintained all files, revised and updated Powerpoint/Word documents etc reserve conference rooms and arrange food and beverage for meetings, answer all phone calls and assist members and customers as needed, meet and greet business partners, reserve all hotel, rental and flight, filled supply requests for staff, stockroom, mailroom and kitchen, and maintained outlook calendar appointments and events.

Convergenz LLC, AARP Strategy and Planning, WDC 10/09 - 6/10

Administrative Assistant,

Assisted Vice President and other staff members as needed on various projects, edit and maintained documents to be prepared for Board and State members of AARP, powerpoint projects, reserve conference rooms for meetings, meet and greet business partners, reserve hotel, rental and flights, prepare itinerary, and maintain outlook calendar appointments and events.

Defense Base Closure and Realignment Commission, Arlington VA - 04/05 – 12/05


Duties consist of answering multiple phone lines. Assisting staff members as needed. Coordinate and set up all luncheons, conferences and meetings. Create various binders for various projects through power point and also spread sheets. Receive all incoming and outgoing mail UPS and Fed Ex.

Derm Associates, Silver Spring, MD - 09/04 - 04/05

In Patient Registry/Receptionist

Includes but is not limited to: Answer phones in busy medical office, check patients in and out, schedule and maintain all appointments, send and receive faxes, send and receive all incoming and outgoing mail, enter patient data into database, create and maintain files system for patient charts, clean, set up and organize each examination room, create and maintain medical samples and medical brochures/ documentation. Coordinated schedules, supported meeting planning, directed messages etc_

HGM Management and Technology, Inc - NIAID, Bethesda MD - 06/03 - 03/04

Consultant/Word Processing Support:

Typed manuscripts, formatted letters, memos, tables, charts and rosters. Transcribed tapes, created spreadsheets using Microsoft Office for various branches of N.I.A.I.D. Handled and supported all related administrative and technical support services required within the office.

HGM Management and Technology, Inc - DHS Washington DC - 08/02 -01/03

Administrative/Technical Assistant

Maintained and updated Accounting Department database for D.C. Public School system. I also assisted in cleaning up employee health benefit forms and union dues for overages and deductions. Pulled employee health benefit records to ensure that they were apart of new People Soft project.


Long and Foster Realtors 1999 37 hours

Potomac High School 1998

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