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Customer Service Power Plant

Somerset, Massachusetts, United States
April 21, 2017

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Erick Denis

*U Winslow drive

Taunton, Massachusetts 02324

Telephone: 978-***-****



National Aviation Academy Bedford, MA

****- ****

Certificate in Airframe & Power plant

-Forklift Certification

-FAA/ Part 147 Airframe & Power plant Training

Service, repair, troubleshoot and overhaul aircraft and aircraft engines to ensure airworthiness: Repair, replace, and rebuild aircraft structures, systems and functional components. Assemble and install electrical, plumbing, mechanical, hydraulic, structural components and accessories using hand tools and power tools. Adjust, align and calibrate aircraft systems using hand tools, gauges and test equipment, machines, and equipment such as shears, sheet metal brakes, welding equipment, rivet gun, and drills. Research and understand FAA technical data relevant to assigned tasks

Perform all work assigned in accordance with approved FAA data. • Ensure complete and proper documentation of work performed. • Ensure that all maintenance performed is in an air worthy condition. • Maintains the premises and the repair station in a clean and organized manner. • Performs additional duties as requested by supervisor or other management personnel.

-Perfect Attendance Award

-MASSPORT Crash Disaster Training involve fire department trucks, ambulance police were on site during the training, we were trained on what to do if a plane crash, we were thought all the

Necessary things and ways to help the injured. What tactic to use to go back to burning plane, how search for people if there is people stuck in the plane.

Basely High School Port-Au-Prince, Haiti


High School Diploma


Languages: Fully bilingual (verbal and written) in English, French, and Haitian Creole. Trainings on power tools, hydraulic, pneumatic, powered and non-powered ground support equipment. Trainings on electrical, fuel and ignition systems. Engine tests and diagnosed installed and test cells.

Training on electronic and mechanical test equipment, di-magnetize metal using Eddy current to detect deep cracks into metal that eyes cannot detect.

Other skills. Able to use measuring tools such as Vernier caliper,micrometer,volt mete cable cutter Cramper tools, wire splicer, cable and phone tester.

Field related Computer installation, PDU power replacement installation,software upgrade,also using IP address to troubleshoot remotely log into system to provide service.

Mechanical experience: Able to diagnostics parts such as breaks rotors caliper, ignition systems,AC compressor starter, able to remove bad part and replace with new and test after repair is made.


Verizon Providence, RI

Shift Leader/ Customer Service Representative 2003-2005

-Provide guidance and actively set an example for team members, ensuring that all standard operating procedures are maintained and followed.

-Follows and directs team members to follow store policies, procedures and adhere to merchandising standards.

-Assists store manager in maintaining proper coverage and team member schedules

-Ensuring that the store maintains customer service standards and team members adhere to meal and break policy.

-Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.

-Provide overall support to staffs

-Provide customer service

-Installed software and phone programming

-Provide customer a helpful understanding on how to better use the service

-Upload new phone book program.

Direct TV Easton, MA

Technician/ Customer Service Rep 2005-2010

Installed satellite dishes, sound and entertainment systems.

.Also climb on top roof to install satellite dish.

.Run wire from dish to inside house, using multi-switch to run wire to different location in the house.

.Proficient on using ladder to go and down, crawl into tight space to get service done.

Also am able to use power tools, such as compact drill, hammer drill, screw driver and electric

Use of hand tools plier, wire strip, compression tools, to make all kind of connection such Rg6 connector, and Rg59 cable, phone connector, Cat5 and Cat6 ethernet cable connection.

Compass to determine satellite location, elevation and to determine the location for the satellite.

Logan Airport Boston, MA

Deicer – Seasonal 2011-2012

Snow and ice removal from aircrafts with the use of lift trucks.

Barbour Corporation Avon, MA

Machine Operator and Forklift driver


-Worked on high speed machine equipment and precision machinery used in mass production of a firm

-Monitored the machine regularly to prevent any chances of breaking down

-Performed regular checks on the parts of machinery and made important adjustments wherever necessary

-Prepared the machine for starting the production process by equipping it with the required tools

SONIFI (LODGENET) Boston, MA Field Service Technician 2015-2016

-Maintaining CCTV system installation, working in head end room to ensure all equipment is working accordingly, we verify all input and output cable connector is tight no loose cable to prevent any fuzzy and blank picture. We also working on audio and video room to room intertainement, system Sonicast were guest can use their mobile phone to control the TV by pairing the TV with their phone. We also Installing Host computer to provide guest pay movies DCS computer contained all the upload, UPS, PDU.

We used all kind of cable, making connector for RG6 cable, RG11, RG59.

Cat6 internet and Cat5 cable using hand tools such, cramping cable, wire cutter, wire splicer.

-Balancing modulator and drake amps 43 gain and 33 gain, blonder tongue Amp 43 and 33 gain


-Working with distribution to ensure appropriate functioning of services

-Able to maintain the updated functioning from 200 to 1000 hotel rooms.

-Also work with different system marina system and omco system, stay 1000 system.

-PM Service system check starting from input to output the amps.

-Check computer file check.

-Provide a good customer service

-Handling all the calls and be able to resolve issues on the first visit while maintain a positive attitude while handling the issue.

-Handled on-call coverage on a rotation system including weekends.



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