PROFESSIONAL, SKILLED, EXPERIENCED
Competent, mature and reliable with years of business administration, operations and client service within health care and finance.
An excellent understanding of business requirements and a natural ability to implement and coordinate effective operational procedures.
Demonstrating a compassionate and empathetic nature and strong knowledge of the fundamentals of health care.
Enthusiastic and friendly, with an immeasurable passion for people.
Relates well to others and excel at building relationships on all levels.
Areas of Expertise
Interpersonal & Communication Skills
Attention to Detail
Planning and Implementation
Outgoing and Confident Personality
Health Care Support Provider
Administration & Compliance Controller
Customer Service Professional
Medical & Office
Scheduled patient & Doctors’ appointments
Controlled and managed procedures
Managed office supplies, travelling budgets and expenses
Transcribed medical radiology reports
Managed monthly payments
Ensured daily cash balance and deposits were correct
Prepared monthly management reports for Head Office
Liaised with business partners and heads of department
Coordinated training interventions
Aligned operational procedures with corporate requirements
Conducted monthly compliance audits and implemented corrective measures
Planned corporate functions and team building events
RECEIVED THE CEO AWARD FOR PERFORMANCE AND DRIVING RELATIONSHIPS
Welcomed and consulted with clients telephonically and in person
Efficiently resolved customer complaints and inquiries
Initiated customer interested through proactive and positive sales approach
Attended to inquiries relating to accounts
Demonstrated accountability and responsibility
Maintained strict confidentiality with customer information
Provided compassionate care and understanding
Delivered empathetic family support relating to sensitive issues
Strong community involvement
Created good relationships through trust and respect
RECEIVED THE WORLD CLASS SERVICE AWARD
Professional Work History
Chartwell Retirement Homes, Ottawa & Smiths Falls – CPHC (Community Primary Health), Brockville, ON 2014 - 2016 GUEST ATTENDANT/RESPITE AIDE/HOME SUPPORT CARE WORKER
Providing a variety of services based on needs in relation to general health and wellness
Supporting Reception duties – welcoming visitors – telephone calls – filing, mail etc
Administering, monitoring and accurately recording medications and treatments
Dignified hands on assistance with personal needs and daily living requirements
Initiating activities programs for Respite Care
Palliative and Home care support for persons with disabilities and the elderly
Assisting with dining hall & kitchen routines/general light housekeeping, laundry, light meals, shopping
Compassionate physical and emotional care and support
Medi-Clinic Group/G&S Radiologists/Optiklin Eye Clinic 1992-2001
Accurately captured patient information
Received and balanced account payments and petty cash
Transcribed and prepared Doctor/patient reports
Maintained medicine and treatment records
Liaised with family on patient needs
Prepared discharge sheets for accounts department
EMERGENCY UNIT COORDINATOR
Controlled inventory for Triage treatment room
Managed hospital admissions and Operating room bookings
Completed all IOD and accident reports
EYE BANK COORDINATOR
Co-ordinated Provincial Corneal Transplant Register
Receipted and Balanced Payments & Bank Deposits
Consulted with Hospitals & Laboratories on organ donation and harvesting
Nedbank Ltd, Johannesburg, South Africa 2001 - 2014
Effectively co-ordinated the administrative function of 23 branches, by conducting assessments to ensure that
confidential client information was obtained in accordance with regulated financial service requirements.
Reduced internal risk by monitoring cash handling protocols, deposits, in transit transactions and withdrawals.
Monitored branch functions, by overseeing filing, data capture and personnel files, identifying shortfalls and implementing corrective measures.
Provided exemplary customer service management.
Maintained client relationships
Developed co-operative relationships with business partners
Controlled logistics for new branch openings
Facilitated training workshops for Sales, Customer Service & Compliance
Initiated Fraud & Risk training thereby reducing branch fraud by 40%
Developed and designed learner guides and training manuals and assessments
Coordinated national training register
Created sales opportunities through active customer engagements
Increased sales potential through new business development
Received Top Sales Person award for consistently exceeding targets
Canadian Red Cross 2015 CPR & First Aid
MediSystem 2015 Medical & Treatment Administration
Developmental Services Leeds/Grenville 2014 ASIST - Applied Suicide Intervention Skills Training
Ontario Retirement Communities Assoc. 2014 ORCA – Elder Care/Tutor Plus on line
Nedbank Learning Centre 2003-2004 Windows, Excel, PowerPoint, Outlook
Edutel Institute 2006-2008 Certified Training Facilitator
Mzansi Development Centre 2019 Certificate in Leadership Excellence
Developmental Service 2014-2015 Distress Line Counsellor
Habitat for Humanity Restore 2014 Customer Service
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