PROFESSIONAL, SKILLED, EXPERIENCED

Competent, mature and reliable with years of business administration, operations and client service within health care and finance.

An excellent understanding of business requirements and a natural ability to implement and coordinate effective operational procedures.

Demonstrating a compassionate and empathetic nature and strong knowledge of the fundamentals of health care.

Enthusiastic and friendly, with an immeasurable passion for people.

Relates well to others and excel at building relationships on all levels.

EXEED EXPECTATIONS

Core Competencies

Areas of Expertise

Positive Attitude

Interpersonal & Communication Skills

Attention to Detail

Organizational Abilities

Planning and Implementation

Outgoing and Confident Personality

Medical Reception

Office Management

Health Care Support Provider

Administration & Compliance Controller

Customer Service Professional

Operations Coordinator

Relevant Skills

Medical & Office

Administration

Scheduled patient & Doctors’ appointments

Controlled and managed procedures

Managed office supplies, travelling budgets and expenses

Transcribed medical radiology reports

Managed monthly payments

Ensured daily cash balance and deposits were correct

Prepared monthly management reports for Head Office

Liaised with business partners and heads of department

Coordinated training interventions

Aligned operational procedures with corporate requirements

Conducted monthly compliance audits and implemented corrective measures

Planned corporate functions and team building events

RECEIVED THE CEO AWARD FOR PERFORMANCE AND DRIVING RELATIONSHIPS

Customer Service

Welcomed and consulted with clients telephonically and in person

Efficiently resolved customer complaints and inquiries

Initiated customer interested through proactive and positive sales approach

Attended to inquiries relating to accounts

Demonstrated accountability and responsibility

Maintained strict confidentiality with customer information

Provided compassionate care and understanding

Delivered empathetic family support relating to sensitive issues

Strong community involvement

Created good relationships through trust and respect

RECEIVED THE WORLD CLASS SERVICE AWARD

Professional Work History

Chartwell Retirement Homes, Ottawa & Smiths Falls – CPHC (Community Primary Health), Brockville, ON 2014 - 2016 GUEST ATTENDANT/RESPITE AIDE/HOME SUPPORT CARE WORKER

Providing a variety of services based on needs in relation to general health and wellness

Supporting Reception duties – welcoming visitors – telephone calls – filing, mail etc

Administering, monitoring and accurately recording medications and treatments

Dignified hands on assistance with personal needs and daily living requirements

Initiating activities programs for Respite Care

Palliative and Home care support for persons with disabilities and the elderly

Assisting with dining hall & kitchen routines/general light housekeeping, laundry, light meals, shopping

Compassionate physical and emotional care and support

Medi-Clinic Group/G&S Radiologists/Optiklin Eye Clinic 1992-2001

MEDICAL RECEPTIONIST

Accurately captured patient information

Received and balanced account payments and petty cash

Transcribed and prepared Doctor/patient reports

WARD SECRETARY

Maintained medicine and treatment records

Liaised with family on patient needs

Prepared discharge sheets for accounts department

EMERGENCY UNIT COORDINATOR

Controlled inventory for Triage treatment room

Managed hospital admissions and Operating room bookings

Completed all IOD and accident reports

EYE BANK COORDINATOR

Co-ordinated Provincial Corneal Transplant Register

Receipted and Balanced Payments & Bank Deposits

Consulted with Hospitals & Laboratories on organ donation and harvesting

Nedbank Ltd, Johannesburg, South Africa 2001 - 2014

SUPPORT MANAGER

Effectively co-ordinated the administrative function of 23 branches, by conducting assessments to ensure that

confidential client information was obtained in accordance with regulated financial service requirements.

Reduced internal risk by monitoring cash handling protocols, deposits, in transit transactions and withdrawals.

Monitored branch functions, by overseeing filing, data capture and personnel files, identifying shortfalls and implementing corrective measures.

Provided exemplary customer service management.

ACCOUNT MANAGER

Maintained client relationships

Developed co-operative relationships with business partners

Controlled logistics for new branch openings

TRAINING FACILITATOR

Facilitated training workshops for Sales, Customer Service & Compliance

Initiated Fraud & Risk training thereby reducing branch fraud by 40%

Developed and designed learner guides and training manuals and assessments

Coordinated national training register

SALES CONSULTANT

Created sales opportunities through active customer engagements

Increased sales potential through new business development

Received Top Sales Person award for consistently exceeding targets

HEALTH TRAINING

Canadian Red Cross 2015 CPR & First Aid

MediSystem 2015 Medical & Treatment Administration

Developmental Services Leeds/Grenville 2014 ASIST - Applied Suicide Intervention Skills Training

Ontario Retirement Communities Assoc. 2014 ORCA – Elder Care/Tutor Plus on line

PROFESSIONAL DEVELOPMENT

Nedbank Learning Centre 2003-2004 Windows, Excel, PowerPoint, Outlook

Edutel Institute 2006-2008 Certified Training Facilitator

Mzansi Development Centre 2019 Certificate in Leadership Excellence

VOLUNTEER/COMMUNITY WORK

Developmental Service 2014-2015 Distress Line Counsellor

Habitat for Humanity Restore 2014 Customer Service

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