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Human Resources Resource

Salt Lake City, Utah, United States
April 21, 2017

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Michael F. Ortega

*** **** **** ***** ***. D

Salt Lake City, Utah 84105

(Mobile) 801-***-****



To work for an organization where I can help problem solve issues in Human Resources and/or Safety.


Successful performance in all aspects of Human Resource functions.

Solid experience in training and developing teams and organizations.

Successful experience in analyzing, interpreting, developing, and implementing policies and procedures.

Exceptional communication ability, spanning racial, socio-economic, gender, and disabled populations from one-on-one to group interactions.

Skillful mediation, conflict resolution, and problem solving techniques.


Western Governors University Enrollment Counselor [04/2014 to Present]

Assist Students during the Enrollment Process at Western Governors University.

Explain the Enrollment Process and any Pre-requisites that are needed to be satisfied in order to be Admitted to the University.

Help Students trouble shoot any issues that might arise during the Enrollment Process.

Be a motivator and positive influence for Students during the Enrollment Process here at Western Governors University.

Assist new Enrollment Counselors in learning the many processes of Enrollment at Western Governors University.

When needed help other Enrollment Counselors by reaching out to their Students and helping them through the Enrollment Process.

Help Management by raising issues of concern with solutions to issues that arise. One example is having the Management team adopt and implement the concept of having a Manager on Duty during Late Shifts throughout the work week.

Be a constant positive influence on those that work around me.

Volt Staffing Services Recruiter [05/2013 to 09/2013]

High volume recruiting in a fast paced environment for ExtendHealth which is an Insurance Exchange. Temporary position. Hiring process includes candidates completing Skill Assessments, Interviewing, having Backgrounds checked, and sending many to Employee Portal for Licensing purposes. I hired 249 Customer Service Representatives (CSRs), 86 Application Data Processors (ADPs), and helped hire 630 Benefit Advisors (BAs) all within 14 weeks.

Modyne Machining and Manufacturing HR/Safety Director [07/2008 to 12/2012]

Responsible for all aspects of Human Resource work which includes everything from recruiting and on boarding to termination of employment, handling personnel issues, coaching and training supervisors, improving benefits package, enrolling and troubleshooting any benefits types of issues, succession planning, and assure enhanced labor relations.

Concerning Safety I implement, refine, and improve Modyne’s Safety Program. An example of this is the Bloodborne Pathogen program. This program is at the highest level possible and includes Bloodborne Pathogen clean up kits in each shop restroom, a large red Bloodborne Pathogen bucket and sharps container with red Bloodborne Pathogen trash bags, Nitrile gloves, and face masks. I conduct multiple daily walk throughs to see if employees are working safely, identify and have corrected any safety issues and violations.

In 2011 and 2012 Modyne had zero violations during our annual Fire Department/Hazmat inspections. These two years are the first time in Modyne’s 32 years of operations of having zero violations.

The NCCI rating for MFM, Inc. went from a 1.29 down to a .89 and MMM, Inc. went from a 1.59 to a 1.29. Both companies are trending in the right direction.

Mount Angel College Human Resources Assistant [01/2005 to 05/2006]

Part-time work-study position executing day-to-day Human Resources functions as needed.

The Home Depot Human Resource Manager [12/2000 to 06/2003]

Execute Human Resources functions as needed to assure enhanced labor relations for organization with over 300 associates.

Reduced number of internal calls generated by store employees to company complaint line by 73% through implementing effective labor relations programs.

Perform all aspects of recruiting and hiring of associates by attending job fairs and utilizing company electronic application system.

Conduct new hire orientation and on-going training.

Oversee enrollment, troubleshooting, and termination process for all employee benefits.

Create staff reward programs to assist with retention and increase employees’ feeling of worth, value, and contribution to organizational goals.

Perform organizational needs analysis.

Design and evaluate effectiveness of training programs.

Provide motivational and corrective action coaching to associates.

Train managerial staff on writing quality reviews and employee improvement plans and other supervisory functions.

The Road Home Staff Development and Benefits Coordinator [02/1997 to 9/2000]

Assist in the recruitment of applicants through community channels, job fairs, and newspaper ads.

Conduct new hire orientations and on-going training.

Perform organizational needs analysis.

Design and evaluate effectiveness of on-site training programs.

Reduce turnover rate for Shelter front line staff by 21% through implementation of motivation and coaching program.

Create staff reward programs to assist with retention and increase employees’ feeling of worth, value, and contribution to organizational goals.

Oversee enrollment, troubleshooting, termination, and COBRA processes for employee benefits.

Administer the Training and Tuition Assistance budgets.

Perform Human Resource functions as needed to assure enhanced labor relations.


University of Phoenix, Masters of Arts/Organizational Management [G.P.A. 4.0] Class of 2004

University of Phoenix, Bachelors of Science/Business Management [G.P.A. 3.85] Class of 2002

Institute for Applied Management & Law, Inc. Certificate of Completion of Employment Law Compliance Program 2001

Mount Angel College, Certificate of Completion of Pre-theology Program 08/2004 to 05/2007

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