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Bradenton, Florida, United States
April 21, 2017

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Michelle Axberg

**** ********* *** #***

Bradenton, FL 34209


Career Summary:

Naturally discover problems and offer solutions for accurate work prior to the client receiving their product

Assist Manager’s to lighten their workload

Succeed in work responsibilities and work on special projects

The Last Four 1/2 Years of “No Paper”:

Doculynx Sept 2013 to March 2017

Scanner: Scan paper documents in PSI Capture which converts them into electronic files as the world goes “Paper-less”

Identify data that didn’t pull into index fields, notify manager so that a change can be made to the system.

Proficient in PSI Capture and Kofax which allows me to make adjustments to the scanner and computer for a clear and readable image for a client

Lunch Coordinator that came under budget for 10 employees for weekly Friday business meetings

Chosen to work off-site in Tucson for two weeks in September 2015

Randstad Temp Agency (worked at Express Digital which was bought out by Doculynx) August 2012 to Sept 2013 Scanner

Data enter patient names, record numbers and date of births

Lunch Coordinator that came under budget for 10 employees for weekly Friday business meetings

Nine Years of Continuous Changes in Financial Aid Procedures

Worked in Disbursements, transferred to Refunds and EDE which split

Into two teams (EDE and DR Team) I moved to the DR Team, DR Specialist, promoted to Learning and Development Specialist and then to the DR Team Lead. Transferred to Cert Team Lead. Hired directly to Apollo Group which transferred me to Cert Officer II

Apollo Group June 2003 to March 2012

Certification Officer II: Certify financial aid for students according to the department of education guidelines

Research and data enter 24 loans into PeopleSoft on a daily basis

Report system errors to supervisor immediately

Certification Team Lead – Transfer

Pair up a veteran cert officer with a graduate to offer suggestions on how to certify files more efficiently

Relay info from the day shift to the night shift manager to ensure everything was covered

Handle human resources related issues: review time sheets, approve/deny requests for paid time off, review FMLA requests and make copies monthly to hand into HR dept

Department Reconciliation Team Lead - Promotion

Handle human resources related issues: review time sheets for 20 employees, approve/deny requests for paid time off, review FMLA requests and make copies once a month to hand into HR dept

Organize 60 test plans for 20 people so that a tight deadline is met

Re-organize 500 folders and 5000 documents on the main computer drive for a seamless transition for Apollo’s management team

Departmental Reconciliation Specialist - Promotion

Administered reconciliation in PeopleSoft of 300+ Pell Grants daily which resulted in the student receiving the appropriate financial aid funding

Resolve money discrepancies within 3 different Software Progams

QC team members work and provide feedback

Discovered money was applied to the account inaccurately, told manager so that she could notify the correct team

Electronic Data Exchange Specialist

Researched, compiled and generated reports to disburse money in PeopleSoft so that students receive their money for their education.

Communicate with other schools via email and phone calls in order to resolve Pell Grant for students who have been over awarded

Ran report, organized spreadsheet, did v-lookup in Excel and then manually entered 150+ class starts dates into NSLDS

Refund Specialist - Promotion

Review student records and process the Return to Title IV Calculation otherwise known as a Refund

Disbursement Officer

Generated reports to provide work for 20 team members

Assisted in training program to acclimate new hires into the department

Authorize and Disburse eligible and releasable funds in PeopleSoft

Review Oracle accounts receivables to determine how to apply the student’s financial aid funds according to Department of Education regulation

Run report, format and find missing financial aid accounts then update appropriate pages in PS


Southwest Institute of Healing Arts

Fall 2014

Completed a Life Coaching Certificate

College of Lake County, Grayslake, Illinois

1994-1995 Completed some college classes

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