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Customer Service Manager

Denver, Colorado, United States
April 21, 2017

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**** *. ******* ** ******, CO 80224/303-***-****/


Over 10 years of experience in customer service and IT with a proven ability to build relationships

Easily adaptable and fast learner in changing enviroments with minimal need for oversight

Strong written,verbal, and interpersonal communication skillss with attention to detail

Capable of working well on a team and excelling independantly while utilizing creative problem-solving skills.

Computer Skills: Microsoft Office Suite (MS Word, Excel, MS Access, Powerpoint, OUtlook), UNIX, Vista


Website Developement

Proficient in Administrative Tasks

Internet savvy

Schedule Coordination


Bachelor of Arts in Politcal Science Metropolitan State University of Denver, CO May 2015 Minor: Marketing


Health Program Representative I, Anthem, Inc. Denver, Co January 2016, March 2017

Responsible for providing initial contact between distinct Care Management programs and specific identified members.

Gathered and recorded appropriate member information in accordance with policies and procedures via telephone.

Encouraged members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.

Auraria Higher Education Center Denver, Co May 2015 July 2015

Provide excellent customer service to visitors, staff and faculty to Auraria Campus

Assist visitors with questions and concerns to resolve any issues that arise.

Special Events Manager

Account Manager, Mersa Tech Centennial, Co Jan 2014 Feb 2015

Specialized in lowering merchants rates and fees while offering the best customer service

Internet merchant accounts

Other duties included running software for computers to run transactions via a phone line

Developed and designed mobile apps for companies

Tier II Support, Aurora Bank FSB DTC, Co Nov 2012 to Dec 2013

Scanned and entered simple-key files that were previously pulled at Iron Mountain.

Implemented data processing and testing of security systems in temporary position.

Education Consultant ESM Highlands Ranch, Co June. 2008 to Oct 2012

Provided customer enrollment of existing students to deliver rapid, cost-effective lead processing, high contact rates and strong conversion rates.

Additional services included student life cycle solutions, which included retention services to help students repay their loans, graduation rates, career placement services to help students succeed professionally.

Customer Service Rep-I, Nextel Englewood, CO Nov 2002 to April 2007

Engaged in functional responsibilities to resolve and assist customers with billing problems, account activation, phone and plan selections, and troubleshooting technical issues.

Made service changes, evaluated service plans and made appropriate recommendations

Tier I Desk Support, Avaya Littleton, CO Jan 2000 to June Sep 2002

Technical support to end-users; which include troubleshooting and finding resolution to various software, hardware, microcomputers and network problems associated with the OIT LAN/WAN

Provided basic telephony and voice applications including PSTN, call centers, IVR, VoIP and/or interactive video experience.

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