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Technician Technical Support

Detroit, Michigan, United States
35,000 to 45,000
April 21, 2017

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Donna Mitchell

Technical Support Specialist

Detroit, MI

313 *** ****

Seeking employment in the field of Computer Information Technology where there is a need for a variety of skills such as computer knowledge, organizational knowledge and end user customer support. Authorized to work in the US for any employer


Desktop Support Technician

Unisys Corporation - Contract

Troy, MI - October 2015 to Present

•Onsite Support Technician supporting Delphi Customer Technology Center (CTCM) of Auburn Hills, MI; Delphi Corporate Offices Troy, MI

•Supported over 3500 users

•Diagnose, repair, Install, and configure desktop, laptop, monitors, printers, iPhone, MS Surface tablets, and peripheral equipment in a corporate environment

•Provide support for various operating systems including Windows 7 & 10

•Ensure systems are in compliance with user policy including virus protection

•Provide customer support to users as necessary by means of phone, e-mail, or desk side service

•Provide technical inquiry assistance to clients as required

•Configure new or existing hardware and software upgrades, and changes to ensure company policy

•Windows 7 migration project

•Experience with Active Directory

•Image machines using SCCM

•Troubleshoot and configure MS Outlook

Technical Support Specialist

Smart Source Technical Staffing Solutions - Various Michigan Cities - January 2012 to August 2016

•Lead Technician for Windows 7 server migration project

•Perform Windows 7 server, desktop, and laptop migrations

•Conduct computer hardware site surveys at local colleges

•Install computer hardware, software and peripherals

•Utilize common business and desktop operating systems such as Microsoft Windows 7, 10, Linux and etc.

•Perform additional technology projects as assigned Point of Sale Systems Repair Technician

NCR Corporation - Various Michigan cities - September 2013 to March 2015

•Provide diagnostic, installation, maintenance, and repair of multi-vendor IT systems

•Perform tier 2-3 work on products and services of medium and high complexity

•Product serviced included mechanical and technical aspects of ATM and point of sale systems. (i.e., pulleys, gears, pick rollers, touchscreens, bar code scanners, debit card readers, desktop, laptop, and large system Lexmark printers)

Onsite Technician

Macy's Systems & Technology - Various Michigan Cities -

January 2013 to March 2013

•Provide technical assistance to end users within the organization.

•Duties included maintaining devices such as computers, kiosks, point of sale systems, computerized store displays, analog and digital telephone/fax systems, and aspects of local and wide area networks,

Travel Lead - Computer Technician

Anu Resources Unlimited - Supporting JPMorgan Chase - Various regions of the United States - August 2010 to June 2012

•Lead Travel Technician

•Traveled to various regions of the United States to oversee the installation of IT refresh project work

•Supervised small to medium groups of employees involved in IT refresh project

•Responsible for removing old equipment and installing new equipment and peripherals

•Worked both independently and in a team based environment

•Repaired HP Servers, laptops and desktop computers

•Installed and updated network servers

Field Services Technician

Smart Source Technical Staffing Solutions - Various Michigan cities - August 2010 to May 2012

•Support clients such as Fidelity Bank, PNC Bank, and Huntington Bank

•Install and de-installed HP and Dell servers

•Install network switches, routers, and network printers

•Transfer data from Unix to Linus servers

•De-install and install IP telephone equipment

Computer Technician - Software Tutor

LAI Technical Training Service - Various Michigan Cities -

May 2005 to January 2010

•Provide remote and on-site technical repair and tutor service support for computer and network environments

•Evaluate technical service procedures, processes and technologies with an emphasis on identifying methods of improving effectiveness in providing support to customers. Machine Operator

Venture Industries - Charter Township of Clinton, MI - March 2000 to December 2004

•Operate plastic injection molding machinery. Manufactured, assembled and inspected automotive products. EDUCATION

Master of Science in Computer Information Systems

Boston University - Boston, MA

2004 to 2007

Bachelor in Computer Information Systems

Baker College

2000 to 2004


CompTIA Network+ Certification course completion 2013, CompTIA A+ Certification course completion 2013

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