Leila Ludden

**** ******* ***** *****

Tampa, FL 33604

Phone: 863-***-****

aczw01@r.postjobfree.com

CUSTOMER SERVICE FIELD

Enthusiastic, organized, and reliable professional experience seeking an opportunity to contribute to company’s goals and professional growth and development.

Summary of Skills & Qualifications

Effective problem-solver

Dedicated

Leadership Skills

Self-motivated

Team Player

Customer Service excellence

Detail-oriented

Basic Computer Skills

Organized

PROFESSIONAL EXPERIENCE

Dollar Tree-Lakeland, FL 12/2013 -12/2015

Cashier

Greet customers entering establishments.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Publix Supermarket-Lakeland, FL 10/2006 - 11/2015

Deli Clerk Associate

Stored food in designated containers and storage areas to prevent spoilage.

Prepared a variety of foods, such as meats, vegetables and desserts, according to customers' orders and supervisors' instructions, following approved procedures.

Washed peeled, and cut various foods, such as fruits and vegetables, to prepare for cooking and serving.

Albertson-Winter haven, FL 02/1998 - 07/2003

Front End Manager

Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

McDonald’s-Lakeland, FL 02/1996 - 11/1997

Shift Manager

Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.

Investigated and resolved complaints regarding food quality, service, or accommodations.

Trained workers in food preparation, and in service, sanitation, and safety procedures.

Performed various financial activities, such as cash handling, deposit preparation, and payroll.

EDUCATION/ CERIFICATION

West Area High School-Tampa, FL

General Equivalency Diploma

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