Account Executive Customer Service

Dennis A. Palmer III

** ***** *********, *** *****, New York 11706 • Cell: 516-***-**** • **********@*****.***

Professional Summary

A detail oriented Military Veteran with eleven years in the Bankcard Industry, possessing extensive knowledge of credit card processing products.

An excellent communicator with the ability to convey complex concepts with clarity and directness to diverse audiences at all organizational levels.

Skills:

Proficient in Microsoft Office

SalesForce

EMV

NFC

Mobile Payments

UCommerce Payments

Strategic Planning

Product Management

Project Management

Risk Management

Professional Work Experience

First Data Melville, New York

Integrated Partners, Product Manager, EMV Liaison January 2014-Present

Subject matter expert for EMV (chip) cards

As senior team member, created documentation and trained and supported new team members on tasks related to EMV program implementations.

Defined solutions for Integrated Partners which in turn drove additional revenue opportunities.

Key team member in documenting process and procedures.

Using advanced Data Mining techniques to identify new opportunities for product adoption.

Completed 100+ EMV certifications since 2015.

Implementation Coordinator October 2011-January 2014

Managed accounts with volume up to $65 million as an interface between Account Executive and customer service by resolving issues, verifying equipment and entitlements are setup correctly before activation.

Converted an average of 800 accounts per bank conversions that include Chemical, MidFirst, and Bank of Alaska. Worked with bank representatives at Executive level along with individual branches provided reporting on merchant conversions and status updates.

Bank of America Merchant Services Melville, New York 11747

Assistant Vice President May 2010- August 2011

Responsible and accountable for the daily management of banking and customer relationships which include scheduling appointments, resolving issues, providing technical support, and educating merchants on credit card processing and MasterCard/Visa Interchange levels.

Meet with bank partners to enhance product awareness and generate tactics to increase the frequency and quality of bank referrals.

CARR Business Systems, XEROX Co, Melville, New York 11747

Business Account Executive September 2009- January 2010

First Data Melville, New York

Sales Account Executive October 2006-February 2009

Education:

Briarcliffe College: Associates in Networking and Telecommunications

United States Marine Corps, Amityville, New York

Operation Iraqi Freedom MOS- Field Wiremen/Assistant Wire Chief February 2000-May 2005

E-4 Corporal/Non-Commissioned Officer

Communications Security-Secret Clearance is required.

Support various operations during Operation Iraqi Freedom by giving direct communications support between headquarters and over 50,000 forward troops.

Supervise, plan and direct operations, as well as organize exercises for proper training of personnel and logistics.

Awards & Achievement

Presidents Club

Military: Naval Commendation, Navy and Marine Corps Achievement, CAR, Navy and Marine Corps, Presidential Unit Citation, Joint Meritorious Unit, Selected Marine Corps Reserve, Marine Corps Expeditionary, National Defense, Armed Forces Expeditionary, Iraq Campaign, Global War on Terror Expeditionary, Global War on Terror Service, Navy and Marine Corps Overseas Service, Armed Forces Reserve Medal

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