Customer Service Manager

LaShunta Smith

Houston, TX

*************@*****.*** - 832-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Cashier/Customer Service Manager

Walmart - Houston, TX - September 2014 to February 2017 As a cashier my duties were to start off by cleaning my register area checking to be sure I have bags for the register before starting my day; the most important duty of all was being sure my customers were greeted with a warm smile/ received the best customer service at a speedy pace and that they were satisfied at the end of the day . I always try and make conversation with my customers, eye to eye contact as well because they pay attention to that as well but I do it because you never know what kind of a day that individual has had so try and make their day by putting a smile on their face ! My duties as CSM didn't change much they remain the same except for I was on the floor back & forth giving change, key turns, answering any questions or concerns my cashiers/customers had for me .

Office Assistant

TGYM Medical Transportation - Houston, TX - August 2011 to April 2012 My duties as Head Secretary were answering phone calls/scheduling appointments, make calls to all patients confirming their appointments for the next following day,filing/fax/copying paperwork, pharmacy runs, finalizing time sheets for drivers that day before putting it into the computer. EDUCATION

- in Algebra 2, Criminal Justice, Government, English 2, Spanish 2, Biology Girls & Boys Preparatory Academy - Houston, TX

August 2008 to June 2011

SKILLS

Well experienced with computer, fast typing skills, excellent customer service experience (4 years)

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