Customer Service Data Entry

Bhanu Prakash

Hno **-***,ring basthi ● Maqudum nagar, jagathgirigutta,hyderabad,India● +91-814*******

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VIRTUAL ASSISTANT

Professional Summary: Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.

• First-hand experience in preparing timely and accurate presentations and reports using sophisticated software

• Adept at completing assignments – such as data entry work and transcription – within provided timelines

• Proficient in managing social media platforms and handling basic website maintenance and blog management

AREAS OF EXPERTISE

• Inbound Calls Management

• Online Research

• Data Entry

• Business Scheduling

• Website Maintenance

• Travel Planning

• Emails Management

• Client and Partner Management

• Bookkeeping

• Business Chasing

• Proofreading and Editing

• Transcription

PROFESSIONAL EXPERIENCE

FREELANCER, Hyderabad,In

Virtual Assistant (6/2014 to 12/2016)

• Handle correspondence and respond to inbound calls from customers

• Set up autoresponders to manage incoming email in a profound manner

• Book customers’ appointments and make follow up calls

• Handle calendar management duties by coordinating executives’ schedules and appointments

• Manage files in electronic forms using applications such as Dropbox and Googles Docs

• Handle database building duties such as updating email or contact lists

• Book hotels and flights for customers and ensure that they are made aware of the details

• Prepare slideshow presentations for executives and record minutes of meetings

• Set up and manage social media accounts on Facebook, Twitter and LinkedIn

• Publish blog posts and filter and reply to comments left on the blog

• Answer support tickets to resolve customers’ problems and provide additional information

Key Accomplishments

• Continuously met data entry deadlines for 2 years, often entering more than a 1000 entries per hour

• Proofread and edited 115 blogs for the company, now being followed by 1.5m customers

• Introduced the idea of “festive correspondence”, which increased customer base by 44%

• Discovered 555 new authentic research avenues which contributed to a great increase in reliable information obtainment

INITIATIVE,hyderabad,IN

Call Handler (12/2011 to 6/2013)

• Received inbound calls for information regarding different companies on the Initiative panel

• Provided information regarding services and products and answered callers’ queries

• Assisted callers in resolving issues by troubleshooting their problems over the telephone

• Made outbound calls to prospective customers to provide them with information on the company’s products and services

• Handled incoming emails and support tickets by appropriately replying to them following company policy

EDUCATION

BHASHYAM HIGH SCHOOL,Hyderabad,India – 2007

High School Diploma

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