DOUGLAS S. SIMON

*** ******** *****, ********* ***

Norristown, PA 19401

215-***-**** aczvcj@r.postjobfree.com

PROFILE

Technically-oriented Educator and Trainer with background in adult education and technical communication. Respected for knowledge of industry and leadership abilities. Dedicated professional with perfect teaching attendance. Noted for consistently high-ranked evaluations and requests by students for placement in future classes. Diverse technical and training background. Knowledge of Spanish. Expertise includes:

• Course Development • Resource Development

• Student Support • 20 Years of Exceptional Customer Service

• Technical Writing • Marketing

PROFESSIONAL (EDUCATION) EXPERIENCE

GWYNEDD-MERCY UNIVERSITY, Fort Washington, PA 2003-Present

Adjunct Professor

Teach Technical Writing course to up to 25 students enrolled in associate’s degree program.

Provide instruction on resume writing, business letters, and research writing as part of college course.

Require students to prepare and present a group presentation.

Utilize Blackboard Learning Management System to supplement ongoing coursework. (Discussion boards, blogs and journals).

PROFESSIONAL (NON-EDUCATION) EXPERIENCE

Results Group, Blue Bell, PA 2016-Present

Enrollment Specialist

Educate and assist customers regarding the purchase of an insurance plan.

Complete a needs analysis to identify the best product for the customer. Goal is to determine best plan for the caller and enroll them in the plan of their choice.

Review five comprehensive plans and choose the best one for the enrollee.

Follow a call plan focused on sales and compliance.

HIBU (formerly Yellowbook), Gulph Mills, PA 2006-2014

Listings Procurement Coordinator (2009-2014)

Validations Listings Specialist (2007-2009)

Composition and Assessment Coordinator (2006-2007)

Order white page data including accurate information, posting and updating items to YBnet.

Identify every community by service provider inside scope using data.

Received the “Most Hands On” Award in recognition for going above and beyond the expectations.

Ranked #1 or #2 several times for performance.

Consistently in the top three of department ranking among approximately 20-25 employees.

UNIVERSITY OF SOUTH FLORIDA, Tampa, FL 2000

Bachelor of Independent Studies (BIS) Coordinator

Mentored students and parents on BIS Program.

Developed student resources and registered students for class, ensuring they were appropriately enrolled.

Evaluated University transcripts and forwarded to committee chairperson for effective selection and placement process.

Pioneered sustainable online program based on Masters Thesis on distance learning. Approximately 50 students went through the program.

Communicated with Admissions, Financial Aid and Registrar’s offices to ensure continuity in the enrollment process.

CHUBB INSTITUTE, Springfield, PA 1999

Technical Instructor

Provided computer software training and taught grammar to approximately 7-10 students.

Administered tests and resolved student concerns regarding projects and grades.

DREXEL UNIVERSITY, Philadelphia, PA 1997-1999

Financial Aid Counselor

Served as freshman/transfer counselor for approximately 250-300 students receiving financial aid.

Advised students on required application procedures and recommended aid sources and strategies.

Met with students and parents to familiarize them with financial aid process and tracked students’ financial aid process in Excel.

Gave two local bus tour presentations to an average of 100 prospective families to promote Drexel as University of choice.

Represented Drexel at school fairs for approximately 200 high school students at locations as far away as New York and New England.

WIDENER UNIVERSITY, Chester, PA 1996-1997

Reading Academic and Skills Center Tutoring Coordinator

Tutored and administered tests to approximately 15-20 undergraduate and graduate students.

Evaluated test scores and planned remedial programs for learning disabled students.

Organized educational data for use in faculty research to satisfy student needs and university tracking information.

ESL Instructor (concurrent role)

Instructed approximately 10-15 international students from Japan and Turkey in English language, grammar, and writing skills for cultural assimilation.

Mentored students with expectations associated with cultural differences. Counseled students in academic affairs and familiarized them with university resources.

EDUCATION & PROFESSIONAL DEVELOPMENT

Masters in Adult Education, Widener University, Chester, PA

Bachelor of Arts, Communications/Journalism, Keene State College, Keene, NH

Faculty Online Teacher Certification, Gwynedd Mercy University, East Norriton, PA

Certificate, Web Site Design, Temple University, Fort Washington, PA

Coursework, Information Systems, Drexel University, Philadelphia, PA

COMPUTER SKILL

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Visual Basic; File Maker Pro; Dream Weaver

Photoshop; Eudora; Banner

PROFESSIONAL AFFILIATIONS

Nominated for International Distance Education Award

Member of DEOS (Distance Education Online Symposium)

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