Administration, Sales & Customer Service

Curriculum Vitae

Profile of - Mohammed Abdul Awal Chowdhury

Contact Details: Cell: +88-018********

Email: *******@*****.***

Personal Details: Nationality: Bangladeshi

Date of Birth: 01 January 1975

Place of Birth: Chittagong, Bangladesh

Religion: Islam

Gender: Male

Marital Status: Married

Permanent Address: Vill: Mallik Subahan, P.O: Padua, P.S: Lohagara, Dist: Chittagong, Bangladesh

Professional Outlines:

A passion of knowledge of new concepts in the area and to work in the area of high knowledge environment thus makes me as an asset of the company. 'I am professional, well organized and highly-motivated individual who is business oriented, goal driven and excel at building long-term customers relationships.'

I have 15 years service experience in the Sales and Business Development, Marketing, Customer Service and Administrative function within the aviation, Freight Forwarding, Travel and Hospitality industry.

Qualifications and Skills:

Demonstrated administrative and leadership capabilities to execute with full administrative support in decision-making process and implementation.

Strong interpersonal communications skills with capability to interact and communicate efficiently and professionally with customers, employees and up to management level.

High level of understanding and abilities to build immediate rapport with customers, develop open channel of communication, and become a reliable business partner.

Excellent disruption management with the ability to coordinate with authority, service partners and agencies in relation to flight activities such as delay, canceled and disruption.

In-depth knowledge of international commercial airlines (IATA & non IATA), global destinations and markets, products and services, and how to sell into it.

Notable for outstanding communications, both with staffs and customers, resolve problems quickly, and equitably to ensure happy customers and happy employees.

GDS Training Course (Airlines Reservation & Ticketing):

Proficient in Amadeus, Galileo, Saber, World Span, and SITA Reservation System

Computer Operating Course (IT/PC Skills):

Proficient in Microsoft Office Application Word, Excel, Power Point and Outlook

Language Proficiency (Multilingual Speaker):

ENGLISH - (Advanced Level) Reading, Writing and Speaking - Fluent

BANGLA - (Mother Language) - Fluent; ARABIC, HINDI and URDU - Very Good Speaking

Educational Qualification:

Degree/Diploma Group/Subject Year of Exam Result/Grade University/Board

Master of Arts (MA) Economics 1998 2nd Class National University

Bachelor of Arts BA (Honor’s) Economics 1996 2nd Class National University

H S C Arts 1992 2nd Class Comilla Board

S S C Science 1990 2nd Class Comilla Board

Academic Certification:

Subject (Area of Specialization): Human Resource Management - HRM for Executive

Institute/Academy: Bangladesh Institute of Management (BIM), Dhaka, Bangladesh

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Career Background & Experience

Designation: Sales Manger

Company: Rotana Jet Aviation (Apr 2015 - Present).

Core Functional Area:

Coordinate with Director of Sales in planning sales and marketing strategies to achieve market share in order to secure RG business and company profit target.

Conduct market analysis to define market position to identify threats and opportunities in order to develop marketing plan and activities accordingly.

Monitor and maintain competitors activities within assigned territory, keep management informed promptly if any unusual or unexpected problem is happened.

Participated local community activities such as associations meetings, conferences, events and social programs in order to represent a positive image of the Company.

Performed additional duties such as liaise with govt. department, companies, purchasing equipments, and other administrative duties as assigned by the management team.

Ensure that all tasks and activities are performed in accordance with the company’s business policies, procedures and guide lines.

Designation: Sales Executive (City Office In-Charge)

Company: RAK Airways PJSC UAE. Service Period: Jul 2011 - Mar 2014.

Core Functional Area:

Plan and carry out comprehensive sales and marketing strategies and process to gain market share such as regular sales calls, direct telephone marketing and email marketing campaigns.

Ensure achievement of assigned revenue target and profit goals of monthly by working closely with Management to determine opportunities within existing and new accounts.

Monitor over business progress against the sales strategy, and reporting to the management team, highlighting any issues or concerns making recommendations for action where applicable.

Prepare monthly market report of airlines comparative fares and market demand for Head Office to compare and see where the company stands in the competition.

Designation: Travels Consultant

Company: FURSAN TRAVELS & TOURISM - Riyadh, Kingdom of Saudi Arabia (Sep 2007- Mar 2010).

Core Functional Area:

Coordinated assigned corporate companies with their travel requirements such as visa, air itinerary, hotel arrangement, accommodation and transportation.

Provided advanced knowledge of product and service information to VIP, CIP and special clients and assisted with all customer service enquiries via phone and email.

Ensured proper control of smooth customer handling with best customer services and delivery.

Cross checked all invoices received from clients to ensure before send to accounts department.

Designation: Administrative Assistant + Call Center Operator

Company: King Abdullah Hospital - Bisha, Kingdom of Saudi Arabia (May 1998 - Jun 2007).

Core Functional Area:

Provide administrative support to Executive Project Director, with the functions of employee issues including preparing reports, filling documentations, letters and emails correspondences etc.

Supporting HR Manager with all general administrative tasks such as recruitment process, interview, training, assessment, review and settlement etc as required and directed.

Assisting in inventory of office equipments and in house materials when required and purchasing of equipments, stationeries and cleaning materials as required and directed.

Performed Call Center/Switchboard Operator duties such as receiving incoming and outgoing phone calls, faxes, corresponding official documents and emails correspondences etc.

References: Ahmed Reza Kabirul Anam Khan

Sales Manager - CX (Bangladesh & Nepal) Chief Operating Officer

(Ex. Country Manager - RAK Airways) Speedy Int’l Ltd. GSA - Rotana Jet

Mobile: +88-017******** Mobile: +88-018********

Email: ****.*****@*****.*** Email: *******.********@*****.***

Sincerely Yours,

Mohammad Abdul Awal Chowdhury

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