Manager Sales

Martin Ssesanga

* ******* ****, #***, *********, MA 01879 • 978-***-**** (H) • 813-***-**** (C)

**************@*****.***

Business Management Professional

Extensive experience leading and training individuals and teams. Highly respected professional with over ten years of success in marketing, business, and Human Services, adept at excelling in a fast-paced, collaborative environment. Articulate, results-oriented individual with demonstrated ability to comfortably interact with people from diverse backgrounds.

Areas of Key Emphasis

•Self Motivated

•Project Management

•Staffing Expertise

•Strategic Leadership

•Game-Changing Creativity

•Innovative Asset Management

•Supervising / Mentoring

•Written / Verbal Communication

•Relationship Guru

Signature Achievements

Increased new sales volume by $1M through 10% improvement in customer retention and efficient portfolio management.

Improved client and family satisfaction through development of person-centered goals and attention to client suggestions and concerns.

Created financial growth for company through analysis of business investment portfolio resulting in 15% increased return on investment.

Professional Experience

Program Manager Advocates, Inc., Framingham, MA 1/2012 – Present

Maximize success and daily operation of program as liaison for service coordinators and clinical teams through establishment and monitoring essential relationships with clients and their families. Significantly enhance teamwork among staff by assisting in supervision, conducting staff meetings, and soliciting staff observations and suggestions. Enhance trust among staff and clients through active alignment with Advocates’ Human Rights Policy, ensuring clients are treated with dignity and respect.

Key Accomplishments:

Increased client satisfaction by 10% by assisting individuals in development of person-centered goals targeting their suggestions and concerns.

Reduced client restraint engagement by 35% by initiating leisure activities for patients during unstructured time with an emphasis on development of patient social skills.

Maximized operational efficiency and cost effectiveness through development of program budget in tandem with refinement of staff schedules, resulting in 12% reduction in staff call outs.

Business Manager Rock City Forex Bureau, Kampala, Uganda 4/2006 – 12/2011

Coordinated with Human Resource Manager in hiring, salary schedule maintenance, and appointment process within the budget committee.

Key Accomplishments:

Increased new sales volume by $1M through 10% improvement in customer retention and efficient portfolio management.

Created financial growth for company through analysis of business investment portfolio resulting in 15% increased return on investment.

Produced 10% increase in savings as a result of judicious budget control and sound management principals.

Customer Services Coordinator Sainsbury’s, Horn Church, Great Britain 1/2000 – 2/2006

Enhanced sales and productivity through field product presentations and product launches. Gathered and analyzed competitor information and conducted market research. Increased customer satisfaction on daily basis through efficient oversight of customers’ returns and exchanges and through prompt and courteous attention to customer complaints.

Key Accomplishments:

Identified sales and marketing opportunities in assigned territories, which led to customer retention increase of 15% and a 12% increase in revenue.

Education and Credentials

Masters in Business Administration

University of Massachusetts, Lowell, MA

Chartered Marketing: Marketing

The Chartered Institute of Marketing, Moor Hall, Cookham, Maidenhead, Berkshire, United Kingdom

Bachelor of Commerce: Marketing

Makerere University, Makerere, Uganda

Accounting

Makerere University Business School, Nakawa, Uganda

Certifications

Certified Nursing Assistant – MA State Medication Administration Program – MA State

Adult/Child/Infant CPR and Basic First Aid MA State Home Health Aide, Nursing Assistant Training

Strategies of Solving Violent Episodes (SOLVE)

Affiliations

Chartered Institute of Marketing, MCIM (UK), Full Member

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