Customer Service Medical Assistant

Juliette Olga Mpassi

*** ******** ******, ******* **, 07203 / C: 646-***-**** / H: 908-***-**** / *************@*****.***

Summary

Patient focused Certified Medical Assistant, with three years experience working in a busy medical office and diverse populations. Customer Service Professional as well, I am looking for a position in healthcare, where my diversified experience interpersonal skills can be used.

Highlights

Medical Assistant Certified

Computer skills

Medical instrument sterilization mastery

CPR Certified

Perform EKG, Phlebotomy and routine medical tasks to support medical staff

Bilingual Secretary (French/English) Certified

Experience

Bilingual Secretary (French/English) Jan 2005 to Feb 2006

Zain Phone and Cable Congo, Africa

Customer service/answering multi-line phones, emails;

Translate and handle confidential information;

Marketing (on internet) and follow on customers’ requests;

Perform marketing administration tasks.

Customer Service Representative Feb 2006 to Feb 2009

Zain Phone and Cable Congo, Africa

Visited customers to talk about and demonstrated products or services;

Took orders for products or services and arranged payment details;

Identified market potential by qualifying accounts;

Answered phone, scheduled appointments with customers.

Certified Medical Assistant April 2013 to August 2016

Mitchell Martin (Agency) New York, NY

Medical administration tasks and vital signs; CPR Certified;

Routinely demonstrate medical proficiency by performing EKG and phlebotomy;

Set up exam rooms, answer phone, schedule appointments, refill pharmacy and emergency bag; ensure HIPPA Compliance, properly dispose of daily biohazard waste;

Perform drug screening, pregnancy test, strep test, test patient’s blood glucose levels;

Measure urine specimens and prepare them for laboratory delivery;

Certified Medical Assistant Sept. 2016 to December 2016

Pulmonary and Intensive Care East Brunswick, NJ

Medical administration tasks and vital signs;

Performing Pulmonary Function Tests and X Rays;

Go through medications list with the patient and prepare him to be seen by the doctor ;

Set up exam rooms, answer phone, schedule appointments, go through messages with the doctor covering at the hospital (SPUH or RWJ);

Scanning, taking care of faxes and turning phones on and off daily;

Certified Medical Assistant Jan. 2017 to April 2017

Etheridge Family Medicine Somerset, NJ

Medical administration tasks and vital signs;

Go through medications list with the patient and prepare him to be seen by the doctor;

Routinely performing EKG and Nebulizer treatment;

Set up exam rooms, answer phone, schedule appointments, refill pharmacy; check messages, scanning and faxes;

Test patient’s blood glucose levels and do the vision test;

Measure urine specimens and prepare them for laboratory delivery;

Education

Bilingual Secretary Certification 2004

Fordham Institute Ghana, Africa

Medical Assistant NCCT Certification and Award May 2012

Star Career Academy Newark, NJ

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