Customer Service Representative
Resume:
ANGELO E. BELANO
#* ******** **. ***** *******,
Quezon City 1128
Mobile: 091*-*******
Email: **********@*****.***
Personal Profile
Birthday: December 13, 1981 Height: 5’ 6.5”
Age: 34 yrs. old Weight: 152 lbs.
Civil Status: Married Religion: Roman Catholic
Citizenship: Filipino
Work Experience
Dec 2015 - May 2016 EGS
Customer Service Representative – Telco Acct
Centris Quezon Ave., Quezon City
Duties & Responsibilities:
-Answers calls from customers regarding to their concerns about the product.
-Assists prospected customers about our product.
-Input information of customers on the system to pull-out the customers’ data.
-Update information on customer’s account as per request.
June 2014 - August 2014 Teleperformance
Customer Service Representative - Billing
SM Masinag, Antipolo City
Duties & Responsibilities:
-Answers calls from customers regarding to their concerns about the product.
-Assists prospected customers about our product.
-Input information of customers on the system to pull-out the customers’ data.
Feb 2013 - Aug 2013 Centro Escolar University
Supply Inventory Checker
9 Mendiola St., San Miguel, Manila
Duties & Responsibilities:
-Receives all incoming delivery of supplies mainly for construction.
-Releases supplies needed for construction / repairs for campus usage.
- Check inventory of all supplies.
-Create inventory report of supplies.
-Do errands for the department.
-And clerical work.
Feb 2012 – Oct 2012 Sitel, Phils.
Customer Service Representative
One Julia Vargas Ortigas Ave., Pasig City
Duties & Responsibilities:
-Answers calls from customers regarding to their concerns about the product.
-Assists prospected customers about our product.
-Input information of customers on the system to pull-out the customers’ data.
June 2009 – Feb 2012 St. Luke’s Medical Center
Admission Assistant
279 E. Rodriguez Sr. Ave., Quezon City
Duties & Responsibilities:
-Admit patients that have admitting orders coming from their physician.
-Assist patients to their respective rooms.
-Accept phone calls.
-Process & releases birth certificate for new born babies.
-Encodes death certificate for expired patients.
-Accept inquiries of patients.
-Do cashiering tasks (payments, deposits, & collections from other departments).
-Do reports & other clerical work.
April – June 2009 Metrogas, Inc.
Customer Service Assistant
Marikina Heights, Marikina City
Duties & Responsibilities:
-Answer phone calls.
-Accept orders over the phone.
-Update the customer regarding their orders.
-Do other clerical work.
August 2008 - March 2009 HealthSolutions Ent., Inc.
Billing Assistant
TAO Corporate Center 2291 Chino Roces Avenue Makati
City
Duties & Responsibilites:
-Answer phone calls.
-Accept orders over the phone from purchasing customers.
-Make receipts for the warehouse to prepare orders of clients.
-Prepare reports regarding the outstanding billings of clients.
May 2007 – July 2008 Tridharma Marketing Corp.
Encoder
#48 A. Rodriguez Avenue Manggahan, Pasig City
Duties & Responsibilities:
-Accept receipts of orders from the delivery personnel.
-Encodes the orders within the system to make an official order receipt.
March 2004 – March 2007 Pambato Cargo Forwarders, Inc.
Customer Service Assistant
Dimasalang St. Sampaloc, Manila
Duties & Responsibilities:
-Answer phone calls.
-Accept inquiries of major clients regarding to their cargos.
-Reply to the inquiries of major clients regarding their cargos.
-Coordinates with other branches to secure accuracy of distribution of cargos.
-Make reports regarding the status of cargos.
October 2003 – March 2004 Pambato Cargo Forwarders, Inc.
Billing & Collection Assitant
Dimasalang St. Sampaloc, Manila
Duties & Responsibilities:
-Answer phone calls.
-Encode the collection to the system.
-Accept collections from the collecting staff.
-Make reports for the outstanding billings of clients.
Trainings & Seminars Attended:
EOC – Environment of Care
St. Luke’s Medical Center
BEPADACT-Bio-safety Emergency Preparedness and Disaster Control Team
St. Luke’s Medical Center
BLS-Basic Life Support
St. Luke’s Medical Center
At Your Service: A Concierge Culture Building Program
St. Luke’s Medical Center
Effective Customer Complaints Management
St. Luke’s Medical Center
Educational Attainment:
1999 – 2003 Philippine School of Business Administration
Aurora Blvd. Quezon City
BSBA-Management Information System
1995 – 1999 Marikina Institute of Science & Technology
Sta. Elena, Marikina City
High School Diploma, March 1999
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