Management Staff

**** ****** ***, ***** ********, MD, ***** 202-***-**** ******************@*****.***

Tiffani Henderson

Objective

To obtain a position that will enhance my analytical skill(s), my professional correspondence and allow me to promote the organization while elevating the standards of excellence through self-motivation and demonstration of professionalism within myself and other team members.

Experience

June 2015 to Present

Keypoint Government Solutions

Loveland, CO

Contract Investigator

Supervisor: Dennis Augustuniak Phone: 443-***-****

Work hours: Monday through Sunday- 20+ hours each week

Prepared extensive written analytical summaries of report of investigation. Completed case management and execution of background investigations including but not limited to Single Scope Background Investigations (SSBI), Sensitive Compartmented Information Investigations (SCI), Periodic Investigations (PR), Phased Periodic Reinvestigations (PPR), and National Agency Check with Law and credit search (NACLC). Conducted confrontational interviews and conducted investigations for all levels in the background investigation process to include TS and SCI investigations. Assists with training and mentoring of other investigators. Reviewed investigation reports to ensure the reports are ready for adjudication. Conducted presentation regarding different quality topics to help improve coworker’s investigative skills.

October 2014 to April 2015

CACI

Chantilly, VA

Field Investigator Lead

Supervisor: David Allen Phone: 703-***-****

Work hours: Monday through Sunday- 50+ hours each week

Responsible for the supervision of a team of background investigators and oversight of their work product. Organizes, manages day-to-day caseload for team members and assist with case assignments. Ensures that work is completed timely and accurately by each investigator. Provides mentoring, training and guidance to investigators. Monitors and tracks cases coming due and overdue. Ensures all reports, inquires and statistical requirements are completed in a timely manner. Communicate requirements and updates between assigned staff and next level management. Implements disciplinary actions as determined by management staff. Collaborate with review staff to clarify re-opens and mitigates erroneous requirements. Conducts field work on cases requiring rework when the original investigator is no longer available. Ensure the investigators receive work in the most efficient locations, and monitor their workload levels. Coordinates case load management for assigned area field staff and various support sections. Monitors and resolve minor employee issues to include counseling. Respond to daily phone calls and emails regarding caseload, case coverage, administrative requirements and personnel needs and requests from staff. Provide leadership and support for assigned team in regards to quality report writing, timely case transmission, zoning, and compliance policy guidelines.

October 2012 to October 2014

United States Investigations Services

Fairfax, VA

Team Leader

Supervisor: Angela Connell Phone: 301-***-****

Work hours: Monday through Sunday- 50+ hours each week

Responsible for a team of twenty five investigative staff and their successful delivery of customer assignments in accordance with quality goals set forth by the business/customer. Conducting in-person and telephonic re-contacts of Sources and Subjects on investigations for quality assurance reasons, conduct complaint investigation and propose resolutions and assist with integrity and misconduct investigations. Conducting research, audits and investigative duties on misconduct allegations. Assist with the development of employees through coaching and mentorship. Assigned and zoning case work for investigators. Provide workload management to the team, to include assigning and zoning cases to investigators. Provided daily oversight of case flow, establishing and enforcing deadlines and assigned completion dates Served as the primary line of communication between executive leadership team and investigators. Addressed rework requirements for reopened cases. Respond to daily phone calls and emails regarding caseload, case coverage, administrative requirements and personnel needs and requests from staff. Assess quality of cases in Hold Report for new investigators on the Held Report program prior to case being release. Worked closely with the Regional Director/Executive team to develop monthly and quarterly production and performance goals. Operates as the Point of Contact to staff for case-related questions and escalation point to resolve complex case issues. First POC for investigators to reach appropriate subject matter experts. Optimizes the contribution of the team through coaching, counseling and implements workable solutions to performance- related issues. Responsible for performance management, professional development and growth of staff (i.e. conduct check rides, ROI reviews and feedback forms). Identifies performance trends and creates corrective action plans for underperforming staff members; recognizes and promotes team best practices and best practice sharing. Conducts interviews, hires staff, and coordinates 1-on-1 and team training as needed (annual, remedial, compliance, customer changes. Administration of personal timesheets, expense reports and required training. Oversees and approves staff timesheets.

April 2006 to October 2012

United States Investigations Services

Fairfax, VA

Investigator

Supervisor: Rhonda Robinson Phone: 301-***-****

Work hours- Monday through Sunday- 45+ hours each week

Prepared extensive written analytical summaries of report of investigation. Completed case management and execution of background investigations including but not limited to Capital Police investigations, OPM Single Scope Background Investigations (SSBI), Sensitive Compartmented Information Investigations (SCI), Periodic Investigations (PR), Phased Periodic Reinvestigations (PPR), and National Agency Check with Law and credit search (NACLC). Conducted confrontational interviews and conducted investigations for all levels in the background investigation process to include TS and SCI investigations. Became knowledgeable of current National Security policy requirements. Communicated daily with government organizations, law enforcement and civilians. On multiple occasions, served as Acting Team Leader. Assisted with training and mentoring of other investigators. Reviewed investigation reports to ensure the reports are ready for adjudication. Conducted presentation regarding different quality topics to help improve coworker’s investigative skills. Provided guidance to new investigators leaving new investigator training (NIT).

Education

5/2005

University of Maryland

College Park, MD

Bachelor of Science-Criminology and Criminal Justice

References

References are available on request.

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