Customer Service Sales

Scott M Glenn

Betty Court**, Staten Island, New York 10303

Phone: 646-***-****/ 347-***-****. Email: *****.**********@*****.***

EDUCATION & ACADEMIC EXPERIENCE

St, George GED Plus., Staten Island, NY., October 2016

Diploma, Equivalency Diploma

Core Competencies

Monitoring - Reading Comprehension - Speaking - Writing - Mathematics - Time Management - Judgment and Decision Making - Active Learning - Operation and Control - Equipment Selection - Equipment Maintenance - Installation - Operation Monitoring - Active Listening - Persuasion - Instructing

ACCOMPLISHMENTS & AWARDS

Outstanding Leadership Award, 2004

PROFESSIONAL EXPERIENCE

Customer Service Team Member, Family Dollar, Staten Island, NY., August 2015 - April 2016

Assisted manager in receiving deliveries twice a week, overnight. Stocked, replenished and back-stocked merchandise. Recovered store aisles, shelves and sales floors. Assisted customers with shopping needs. Maintenance of store and it's facilities. Disposal of all trash as well as storage and organization of all unused equipment and supplies.

Store Support, Macy's, Staten Island, NY., August 2010 - February 2011

Customer service, assisted customers in locating merchandise and specific store departments. Stocking and replenishment of sales floors. Collected unused supplies and unwanted merchandise from registers to properly store and back-stock. Keeping sales floors and aisles clear at all times.

Store Support, Macy's, Staten Island, NY., August 2011 - February 2012

Customer service, assisted store customers in numerous departments on all three levels of store. Stocked, replenished and back-stocked merchandise. Transport new shipment to go on sales floor immediately or eventually for new season. Removal and storage of all unused equipment and supplies. Collection of sensors, hangers and trash from all cashier areas and all three

Maintenance & Operations, NYC Dept. of Parks & Recreations, Staten Island, NY, February 2010 - August 2010

Maintenance of parks and playgrounds and their facilities. Collection of trash and waste from park parks and playgrounds and receptacles. Operation of weed-whacker and leaf-blower. Assist park patrons.

Home Health Attendant, Family Friend, Staten Island, NY, January 2008 - February 2009

Family friend whom had lost primary caretaker, his father who I also cared for in his last days as well. Friend was stricken with muscular dystrophy, thus he would need assistance to and from bed and shower. Assistance with commute, food preparation and administering of medication. Household cleansing and shopping of food and supplies.

Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.

Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.

Change bed linens or make beds.

Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.

Communicate with patients to ascertain feelings or need for assistance or social and emotional support.

Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.

Remind patients to take medications or nutritional supplements.

Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.

Stock Associate, The Children's Place, Staten Island, NY, October 2006 - February 2007

Seasonal hire stock associate, retained as permanent hire. Received store merchandise. Stocked, back-stocked and replenished merchandise. Assistance to store customers in most professional and courteous way. Store maintenance, cleansing of store mirrors, windows, surfaces, floors and facilities.

Child Care Provider, Department of Human Resources., Staten Island, NY, January 2005 - January 2006

As an Child Care Provider, my responsibilities first and foremost were the the safety care provided for children which I were responsible for. Transporting to and from school safely. Assisting with homework and daily activities. As well as seeing they were bathed and put to bed at an suitable time. Reading books and leading leisure activities and exercises with them

TOOLS & TECHNOLOGY

I have basic computer operational skills, however I'm capable of evolving if necessary and trained. In my experienced I have operated Bale Machinery for disposal of cardboard stacks, dumpster machinery. Manually operated floor-forklifts, floor-buffer, weed-whacker and leaf blower. I believe I am flexible in this regard,which if I can learn thus I can operate it.

VOLUNTEER WORK

Markham Gardens Community Center: Staten Island, NY. An afterschool program which I assisted youth in learning and homework activities, as well as group, sports and outdoor activities from 1996 through 1997.

Salvation Army Community Center: Brooklyn, NY. Afterschool program assisted youth with homework and learning activities. Assisted or led youth in exercise, group, art and sport activities from 1999 through 2001.

UAU Community Center: Staten Island, NY. Afterschool basketball camp and tournament, from ages 10 through 18. Assisted as well as lead camps through basketball exercise and fundamentals. Basketball coach in youth tournament which I was one of recipients of Outstanding Leadership Award for my contributions to the youth, camps and tournaments.

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