Front Desk Office

Rachel E. Everton

**** *. ****** ** ********, AZ 85286

***.*******@*****.*** 480-***-****

Are you looking for someone who recognizes the importance of going above and beyond, someone who can make your day to day routine run smoothly? My name is Rachel and I am always opened to opportunities that will advance my career. I love to use my talents and experience, but looking to grow in ways beyond my comfort zone.

I love to be busy and get the job done effectively. Those that know me know I love to work with people, I know when to listen but most importantly when to speak up. I am a quick learner and I have a drive to always be one-step ahead; anticipate the needs of others.

I would love to go above and beyond with your company!

Education

Utah State University

Bachelor of Science in Sociology; May 2007

Experience

iMortgage; Scottsdale, AZ 2016-Present Manager

Manage the reception team

Approve/ monitor time off

Lead team meetings

Performance evaluations

iMortgage; Scottsdale, AZ

Corporate Administrator 2015-Nov 2016

Manage all internal/external communication for borrowers, employee's and vendors: which includes the Corporate office and 80 plus branches.

Oversee processing and distribution of incoming/ outgoing disclosures, FedEx requests, insurance notices, titles and deeds.

Serve as point of contact to employment agencies for contract employees and possible new hires

Train all new hires for the front desk administration team

USAA; Phoenix, AZ

Auto Insurance Claims Specialist 2012-2015

Managed approximately 70 project files on a daily basis

Engaged strong interpersonal and communication skills under high pressure situations and within strict deadlines

Analyzed, processed, and resolved complex auto claims

Parc Place; Chandler, AZ

Office Coordinator 2010-2012

Managed the front desk at a residential treatment center for adolescents

Answered all incoming calls and handled caller’s inquiries

Ordered supplies for the facility monthly

Screened job applications for new employees

Coordinated therapist’s schedules

Assist other departments such as HR and medical records

Trusted with closing the office nightly

Loran Wimmer CPA 2010 Receptionist

Maintained CPA’s schedule and client list

Processed payments

Prepared tax returns

Extensive knowledge in State and Federal tax returns

W Hotel 2008-2009

Welcome Desk Ambassador

Check Guest In/ Out of the hotel

Handle confidential information

Multi-task daily

Managed personal bank

Provide concierge service for the guest

Overnight responsibilities

Skills

Proficiency in MS Office Suite: Word, Excel, PowerPoint, Outlook

Understands new concepts easily and quickly

Efficiently organized

Work well with others

Trustworthy

Ability to analyze information and effectively transcribe both written and verbal communication

Able to manage time, as to, successfully complete projects and take on additional tasks

Contact this candidate