Information Technology Management

Cynthia Smith

***********@*****.*** • 216-***-****

Professional Summary

Highly-competent Human Resources professional with extensive experience administering unemployment and worker’s compensation claims in healthcare services. Expertise includes recruitment, benefit contract negotiation and administration, FMLA and FLSA compliance with federal and state regulation in fast-paced environment. Demonstrated success in teambuilding programs, staff development, conflict resolution and win-win compromises. Extensive background in writing contracts, personnel manuals, corporate policies and legal compliance.

Core Qualifications

•Executive team leadership

•Benefits and compensation administration

•Unemployment and Worker’s Compensation

•Federal and State FMLA/FLSA regulations

•Employee relations

•Onboarding and orientation

•Recruitment and retention

•Performance management

•Organizational development

•Microsoft Word, Excel, PowerPoint, Outlook

Professional Experience

First Choice Health Care Services, Cleveland, OH

Corporate HR Manager, 05/2013 – 01/2017

•Full spectrum of HR operations, systems and programs for 500+ employees in 9 Ohio locations

•Assist Operations/Executive and senior management teams in creating HR policies and procedures

•Recruit and track applicants and set up job fairs

•Develop orientation, training and incentive programs

•Manage FMLA and leave policies and programs

•Administer group benefit enrollments and compensation programs

•Review, evaluate and respond to unemployment, discrimination and wrongful termination claims

•Manage and administer safety, injury, worker’s compensation and OSHA claims and reporting

•Creative writing development of white papers, corporate profile, drafting web content for public and private portals, working closely with website designer and IT team

•Published corporate newsletter bridging communication goals using 9-month team building series

•Promotion to executive team as monitor for corporate talent policies and guidelines after demonstrated excellence in HR generalist workplace issues

•Manage sensitive and confidential matters in personnel relations and organizational changes

•Special projects as assigned

Wordsmith International, Cleveland, OH

Business Analyst/Consultant, 08/2007 – Present

•Provided pre-proposal and proposal preparation support, prepared negotiation minutes to general contractor; coordinated with staff, engineering, design and legal counsel and participated in the development and fulfillment of contract requirements in accordance with governmental regulations on west side neighborhood rehabilitation project

•Prepared and oversaw complex contracts for procurement, subcontracting and design services and contracts for international hydroponic development group

•Drafted work orders, guidelines and monitored contract performance for local construction firm

•Researched public sector regulations and protocols, corporate policies and nonprofit guidelines for compliance by East Cleveland municipal library fundraising project

•Identified request for proposals and drafted operational and program grant responses for local cable television station

•Drafted funded grant applications, capital investment proposals and published press releases and media materials for nationally recognized Community Development Corporation

Law Offices of C. Smith, Cleveland, OH

Principal Attorney, 05/1983 – 08/2007

•Prepared proposals, participated in contract negotiations, oversaw contract administration in commercial transactions, and handled customer development plans for small businesses

•Monitored lease interpretation, property management and pre-litigation Fair Housing matters for corporate owner of 1000 residential units in 3 counties to ensure contract and regulatory compliance

•Drafted residential and commercial real estate purchase/sale contract terms and clauses, resolved title search disputes, negotiated mortgage terms, prepared settlement statements and enforcement agreements

•Engineered settlements in employment discrimination, wrongful termination, medical malpractice, personal injury and Fair Debt Collection Act claims

•Conducted full-cycle complex litigation preparation for administrative, civil and criminal trials in all Ohio state and federal jurisdictions from initial issue analysis and research to witness interviews, discovery and depositions, negotiations, motions, briefs, summary arguments and appeals

•Advocated and collaborated with community and faith-based organizations for reforms in education and hiring practices at state university

•Administered and established office procedures, including corrective action plan

•Catalogued electronic case management files, docketing, client and research databases through ongoing information technology development

•Grew solid neighborhood practice with strategic media coverage, grassroots advertising and direct marketing techniques

Certifications

Medicare Fraud and Abuse: Prevention, Detection, and Reporting (CMS)

Education and Professional Affiliations

Ashland Theological Seminary – Master Divinity (attended) Ashland, OH

Cleveland Marshall College of Law – Juris Doctor Cleveland, OH

Case Western Reserve University – Bachelor of Arts Cleveland, OH

Cuyahoga County Public Library – Office-productivity software training Cleveland, OH

Olivet Institutional Baptist Church – Ministerial Ordination (pending) Cleveland, OH

Society for Human Resource Management (SHRM)

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