Customer Service Sales

OLUCHI PHILIPPA KACHIKWU

***, ******* ****** *** **, Brooklyn, NY 11207.

646-***-**** **************@*****.***

Permanent Work Authorization.

PROFESSIONAL SUMMARY

Exceptional front desk receptionist with experience in Banking and history of success in customer service with a positive attitude.

Key skills

●Excellent communication and customer service

●Telephone and front desk reception

●Ability to multi-task with a positive attitude

●Professional and punctual

●Database and records management

Computer skills:MS Office, MS Office Customized Banking system(Phoenix-MEA), Tax reporting software (E-Pay Cloud)

PROFESSIONAL DEVELOPMENT AND ASSOCIATION

QuickBooks, Kingsborough Community College 09/2016 - Present

Toastmasters Public Speaking Club, Member 10/2016

Professional Development program for foreign-educated immigrants, Upwardly Global, NY 2015

Advanced Excel class, Brooklyn Adult Education Center, New York, NY, 2015

EDUCATION

Bachelor of Science in Banking and Finance (University Of Benin) 2010

Equivalent to a U.S. bachelor's degree according to World Education Services (NYC)

PROFESSIONAL EXPERIENCE

Believers’ Love world Inc., New York, NY 09/2016 -Present

Volunteer - Clerk (Collections)

Reviewing reconciliations prepared by others, and promptly researching and correcting any variances

Enforce to follow cash handling and accounting procedures and handling of sensitive information

Process and post collected payment into database using the Quick Accounts software on a timely basis

Cashier/ Customer Service Associate 11/2014 to 05/2016 Associated, New York, NY

Answered customers’ questions which reduced the numbers of dissatisfied customers by 15%,processed merchandise returns and exchanges and recommended products to customers

Receive payments by cash, check, vouchers, and debits and credit cards and ensured sales were successful

Intern - Business Development Associate 11/2014- Present Jon Tudy Interbiz Corp, Irvington, NJ

Small family business enterprise importing specialty goods from Nigeria to U.S.

Conduct negotiation of sales agreements, recommend merchandise to customers proactively, which increased total sales by 45% and co-ordinate banking transactions ensuring reconciliation is up to date and accurate

Follow up on clients’ request via the phone and email, research client inquiries, resolve client issues and stock checking

Customer Service Representative and Bank Teller 09/2011-09/2014 8/2011-8/2014

Zenith Bank Plc, Lagos, Nigeria

Nigeria’s largest bank with more than 500 branches with over 6,616 employees and total assets USD 3.4trillion.

Processed deposit and withdrawals on request and verified instruments in form of cash, checks, and other banking deposits instruments reducing manual transaction processing time by 50% through implementation of quick and foolproof, modern banking telling strategy and meeting the bank’s 5 minutes service waiting time to Customer

Educated customers on various banking channel options which increased the branch’s savings and checking account balances by 15% and accurately called over teller’s posted transaction reducing the bank’s rate of risk

Assisted Branch Manager in balancing departmental books before deadline with less errors

Identified opportunities for referrals to our relationship bankers which increased customer base by 10% and impacted positively on the Branch’s appraisal, processed new account, local and foreign transactions

Contact this candidate