Customer Service Project Manager

RUKEVWE ESHAREFASA

****-*** ********* ***, *******. AB. T4B 3V7

Mobile: +1-403-***-**** Email: *******.**********@*****.***

HIGHLIGHTS OF QUALIFICATIONS AND SKILLS

4th Class Power Engineering Certificate

First Aid and CPR, Safety Watch, TeQ Shield Operator Level 1, CSTS

WHMIS, TDG and H2S Alive, OSSA Confined Space Entry & Monitor, OSSA Fire Watch

ENFORM-Electronic General Safety Orientation (eGSO)

Extensive experience in Petroleum product pipeline repair and Tank Farm maintenance

Operation of Compressors, Lathe, Grinding, and Pillar drilling machines

Highly skilled in water purification equipment maintenance and Boiler feedwater treatment

Operation of Steam Turbines, Pumps, Boilers, Heat exchangers, HVAC system, Air Handling Units and Compressors at Southern Alberta Institute of Technology (SAIT)

BSc. Mechanical Engineering

Certified Associate Project Manager (CAPM)

Proficient in the use of Microsoft Office with focus on Word, Excel, PowerPoint and Outlook

Intermediate knowledge of AutoCAD

Account Management and Customer Service

Fluent in English, Yoruba, Hausa and Urhobho languages.

EMPLOYMENT HISTORY

Loblaw Companies Limited, Alberta, Canada.

Stock Organization/Replenishment Clerk Nov. 2015 – present

Organized stock/merchandize received from the warehouse for onward delivery to the Isles.

Neatly arranged stock on shelves for ease of sighting and purchase by customers.

Lowes Canada, Cross Iron Mills Store.

Overnight Associate (Seasonal) Feb.2016 – Aug.2016

Operated Order Picker and Compactor machines.

Organized stock.

First Bank Ltd.

Account Management and Customer Service Feb.2008 – Oct.2015

Increased customer base by developing beneficial relationships with new customers; identifying customer needs and strategically introducing the right products to bring about total customer satisfaction leading to long term growth and referrals.

Ensured prompt resolution of any challenge encountered by customers within the company prescribed Turn-around-time.

Provided accurate information as response to customer enquiries.

Nigeria National Petroleum Corporation (N.N.P.C, Enugu Depot)

Maintenance Engineer Mar.2006 – Apr.2007

Involved in tank farm maintenance (both stationary and floating roof tank types).

Pump maintenance (mainline centrifugal pumps serving the loading dock to prevent downtime)

Carried out maintenance and servicing/Overhaul of 4 Unit 1.28MVA Ruston power plants serving the mainline pumps as well the entire depot.

Embarked on several repair and recovery expeditions of the petroleum product pipeline along Enugu – Aba line (About 80 km long) to obtain optimum pressure in the pipeline and correct volume at the destination depot during pumping sessions. This repair involved trench excavation and welding.

Worked closely with the safety department during a major PMS spill at the depot, deploying foam compound to prevent possible fire outbreak.

Actively involved in the clean-up process after the spill and successfully restored the environment to its original state before the spill.

Gamut Investment Limited.

Maintenance Engineer Jan. 1999 – Mar.2002

Responsible for the maintenance of water purification machines which involved filter cleaning, activated carbon change, Ultraviolet Light system maintenance.

Responsible for the maintenance of Impact Sealing machines used and for production of packaged water.

Maintained Water pumps and pressure cylinder.

Carried out storage tank monitoring and cleaning.

SOFT SKILLS

Excellent verbal and written communication skills, problem solving skills, ability to positively influence, customer-centric approach, time-management skills, adaptability, flexible team player, attention to detail, deadline orientation, resourcefulness, ability to work with limited supervision, motivated self- starter.

EDUCATION

Certificate

Power and Process Operations (Expected graduation date: April 2017)

Southern Alberta Institute of Technology (SAIT)

B.Sc. Degree 2004

Mechanical Engineering

Lagos State University

(Equivalent to a Bachelor’s Degree (4 years) in Mechanical Engineering, as determined by

World Education Services, Toronto, ON)

CERTIFICATIONS AND COURSES

4th Class Power Engineering Ticket 2017

Certified Associate Project Manager (CAPM) 2012

Energy- Edx Online Course, The University of Texas, USA 2013

The Challenge of Global Poverty- Edx Online Course 2013

Massachusetts Institute of technology, USA

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