Manager Microsoft Office

Mark Jones

Sarasota, Florida

*************@*******.***

941-***-**** (cell)

Professional Synopsis:

Operations Manager, Oliphant Financial LLC – (03/08 – 01/17) Inventory account management; analyzed performance indicators; audited accounts and calls; developed and implemented both new hire and ongoing training; periodic performance reviews; assisted in negotiating payment(s); reconciled balances; selected and prequalified accounts for suit; provided attorney recommendations for settlements and whether to pursue judgement; collected past due balances; consulted in software development, personnel training, & overall strategy with First Payday Loans (merger and acquisition in the country of Panama)

Accounts Receivable/Credit Manager - LBD/Damar - (04/05 – 07/07) Reconciled accounts; posted cash; resolved escalated customer disputes; collected on past due commercial accounts; approved/disapproved credit orders and applications; set credit terms and limits; evaluated employee performance; trained credit/receivables personnel; located attorneys and gathered appropriate documentation for suit; determined settlements for judgments; filed proof of claims

Senior Credit/Collections Associate - PharMerica (11/02 – 09/04) Reconciled and successfully collected on million dollar Corporate Accounts; approved/disapproved contract terms such as, interest rates and credit limits; evaluated nursing home bed count and insurance coverage to determine risk; reviewed Experian and Duns & Bradstreet reports

Master of Arts Industrial/Organizational Psychology (09/98 – 03/00) Louisiana Tech University, Ruston, Louisiana

Bachelors of Science Psychology / Business Administration (09/93 – 03/98) Georgia Southern University, Statesboro, Georgia

Miscellaneous

Proficient in Microsoft Office (Excel, Word, and Powerpoint), AS400, Tiny Term, Lexis/Nexis, Beam, Duns & Bradstreet, Transunion/Experian/Equifax reports, and Member of the NACM

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