Service Customer

Wendyam Gaelle Koanda

*** ********* ******* ***** ***** : 404-***-****

Sandy Springs, GA, 30350 Email : ********@*******.***.***

PROFESSIONAL EXPERIENCE

Federal Reserve Bank

Business Analyst February 2016 – January 2017

Coca-Cola Refreshments Dec 2014 – Dec 2015

Equipment Service Specialist

Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet

Customer’s needs and resolve issues.

Company ambassador through accurately diagnosing service issues to deliver high quality service via multiple

customer contact channels.

Provide equipment service and general customer support through successful resolution.

Accurately capture the voice of our customers to drive first call resolution across CCR functions.

Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external

stakeholders.

Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure

customer satisfaction.

Equifax June 2014 –Dec 2014

Information Analyst

Undertakes diagnoses of news articles or data feed, discerning the appropriate degree of pertinent information to be captured for identified subject categories (fraud, terrorism, etc.)

Composes concise alerts to the customer base that summarizes risk relevant activities to assist client decision making

Receives and conducts analysis of inquiries received from customers to determine the existence of risk relevant data

Accounting and Tax Advisory Group Dec 2012 – April 2014

Staff Accountant

Prepared journal entries on (weekly & monthly basis) and filed corporate and individual tax returns for clients

Assisted in preparing financial statements for small businesses in healthcare and service sectors

Conducted period over period analysis of financial statements and explained variances to clients

Reconciled bank statements daily against cash receipts, deposits and disbursements

Performed biweekly payroll for a non-profit client to include calculation of deductions and tax withholdings

Food & Agriculture for the United Nation June 2012- August 2012

Accounting Intern

Managed account payable, account receivable, and payroll departments

Monitored and recorded company expense

Managed vendor accounts, generating weekly on demand check

Performed general office duties and administrative tasks

EDUCATION

J. Mack Robinson College of Business, Georgia State University

Master of Science in Information Systems Audit and Control. This program is designed to meet the needs of professionals and students who want to build a strong background in application, auditing and assurance of information systems and accounting (expected graduation August 2017)

Bachelor of Business Administration (Finance), 2013

Registered to take the CISA in June 2017

Passed the CIA Part 1

Georgia Perimeter College

Associates in Business Management, 2011

TECHNICAL SKILLS

MS Office Suite (Word, Excel, PowerPoint), Drake and QuickBooks

Public Speaking Member of Toastmaster’s International

Knowledge of AS400 systems

Fluent in French and English

AWARDS & PROFESSIONAL AFFILIATIONS

Best Student Assistant Award: Fall 2010, Spring 2011, Summer 2011

Phi Theta Kappa (Honor Society) and Alpha Beta Gamma (International Business Honor Society)

Member, The American Association of University Women (AAUW)

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