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Customer Service Manager

Location:
Tampa, FL
Salary:
12.50
Posted:
April 13, 2017

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Resume:

Ray A. Wilson

**** **** *****

Hudson,FL. *****

352-***-**** CELL

aczsfo@r.postjobfree.com

EDUCATION:

*/** – 5/96 Austin Peay University, Clarksville, TN

Major: Business Management

Associates Degree

9/83 – 6/84 Armstrong Vocational, Washington, DC

Trade: Cosmetology

9/79 – 6/83 Suitland High School, Suitland, MD

Diploma

JOB HISTORY:

Prologistix / Bay Care

“Sterilization Tech”

Tampa, FL.

Feb 2016 / Present

Supervisor's Phone

DAILY RESPONSIBILITIES:

Processing Biologic, incubate biologics, storing sterile packs into chamber for an 48 hour process, calibrate bio machines, purging bio machines, Prepares instruments and supplies through cleaning, packing, sterilizing and storing procedures, Performs equipment distribution and routing cleaning and maintenance, log all information to purchase order sheet, keep record of daily pallet sheets, change EO tanks as needed, daily nitro to EO tanks.

2/2015 – 2/2016

Shipping Lead Supervisor

Capstone Logistics

6525 The Corners Pkwy

Suite 520

Norcross, GA 30092

606-***-**** Jose Site Manager

434-***-**** Danielle Martin Head Supervisor

DAILY RESPONSIBILITIES:

Assign employee's to a divert station on a daily basis

Clock in / Clock out production performance, Pallet inspections, master label scan,

daily meetings on operation, miss divert run's, safety observation on all employee's,

Train new hires after their orientation, report print outs for all employees’ production performance.

Perform pre shift checks of equipment, Product and quantity verification

Load miss divert cartons to trailers/containers by hand and using a hand jack, and or forklift

Maintain a clean and safe work environment, Contain all hazmat in the divert areas,

Print out and report all daily performance to site manager at the end of every shift, Work in a positive and productive manner.

Manage all aspects of production with vendors on behalf of the client, conferring with vendors concerning delivery timetables and maintaining current status of assigned projects at all times.

Gather job requirements and perform procurement and project management of campaigns or projects with understanding of the client’s objectives. Manage the client’s jobs on-budget, on-time and with the highest level of service and quality.

Enter all specifications into the proprietary order management system (LMS), prepare request for bid specifications, and send to selected vendors. Maintain accurate price quotation data in LMS for all projects/vendors quoted.

Manage job production, delivery, and invoicing; prepare and oversee job status, both in meetings and reports.

Investigate potential suppliers and recommend those most desirable based on knowledge of manufacturing limitations, supplier facilities and schedule availability.

Work closely with and at the direction of the Production Manager(s) and/or Account Manager; assist with other duties as assigned.

Consistently exceed client expectations and provide superior customer service.

3/2000 - 12/2014 :

Offices Service Supervisor

Thompson Mailing

2306 I St. NW, Washington, DC 20037

Duties included supervising thirteen mail clerks of daily operation of the Office Services Department, monitoring time attendance and employee records, ensuring timely mail runs within interoffice and picking up USPS daily, In-house dispatch to for couriers,interviewing candidates for clerk positions, also training new employees on mail room operations. Additional duties included inputting data for employees of the firm who relocated to different departments, pulling publications orders for shipment, preparing UPS packages for daily afternoon pick up, operating postage meter and weighing machines, proofreading and checking Xerox jobs requested by other employees of the firm, conducting weekly department meetings with Administrator, and reporting directly to the Office Administrator for budgets and proposals.

3/95 - 1/2000 :

Lead Night Stock Clerk

Cub Foods

1660 S Circle Dr, Colorado Springs, CO 80910

This position is on meeting daily needs in receiving, stocking, sorting, food preparation, accurate pricing, and display building in order to ensure maximum department sales, product availability and providing a high level of customer service. The primary challenge is product location and acquiring necessary production speed in preparation, sorting, stocking, and cashiering. This position requires ongoing walking, moderate to heavy lifting, some positions include operation of pallet jack, use of box cutter, and cash register. Position functions and work hours may vary according to business needs. Assignments and work direction are provided by the Department Manager or person in charge.

9/94 - 2/95 :

Casual Clerk

United States Postal Services

Nashville, TN 37229-9998

Responsible for sorting zip coded mail and unloading cart bends from the mail dock.

9/94 - 2/95 :

Workflow Office Coordinator

Suntrust Banking Service Corporation

41 Rachel Drive

Nashville, TN 37229

Responsible for the supervision of six mail clerks, sorting first-class mail into interoffice mail slots, posting and metering outgoing mail, sorting mail from mail bends into courier bags to be delivered to bank branches, delivering mail from the Distribution Department with a company vehicle to the main office branch, picking up trust bag from the Financial Center at the main office branch, preparing UPS, FedEx, RPN, and hand delivering branch bags to couriers and preparing proof department their paperwork in a timely manner, verifying equipment functions proper maintenance, monitoring proper procedures for the safety of the working environment, making sure all duties were carried out for the day, and locking all monetary funds and important documents in the safe.

6/84 - 4/94 :

Assistant Supervisor, Office Services

George Washington University Medical Center

2300 I St., NW, Washington, DC

Responsible for preparation of the mail room equipment, ensuring the timely collection of mail from the Post Office, supervising the sorting of incoming mail, analyzing mail to be delivered around the Medical Center and University and keying and tracking patient incoming mail. Also responsible for the supervision of the bookkeeping of postage cost and expenses of the mail room, analyzing employee’s time records and leave dates, verifying equipment functions and proper maintenance and monitored proper procedures for the health and safety of the working environment.

3/90 - Present :

President/Studio Producer

Mastamind Associates and Production

7609 Bock Road, Ft. Washington, MD

Duties include producing and arranging music for the solo artist, specializing in sound engineering, promotional exploitation and copy sales of music, full administration of copyrights, distribution of video production, bookkeeping, inventory, equipment maintenance and ordering budget propositioning as well as authorized proposal agreements.

RELATED WORK SKILLS:

GBS binding equipment, Fax machines, Xerox 1090, 1075, and 1048, Pitney Bowes postage and meter machines, Wang 4230, Word Perfect 5.0, Microsoft Word, Excel, and Power Point. Forklift, Hand jack.



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