Quality Assurance Test Cases

Mousumi Mitra

** *** ****** ****** **********, NJ 08876

312-***-**** *******.*******@*****.***

Lead Quality Assurance Analyst

* ***** ** ********** ** a highly skilled Quality Assurance professional leading geographically diverse QA team with successful collaboration, effective communication and execution ensuring best quality products and services that earned five star customer satisfaction ratings. Led entire QA activities for Verizon Cloud application working with external software development and testing teams, stakeholders and senior leadership to ensure right quality for the cloud application that delivered industry leading customer experience.

HIGHLIGHTED ACHIEVEMENTS

Led end-to-end quality assurance program of cloud application for the largest wireless service provider

Spearheaded customer relationship management pertaining to the mobile cloud platform

Guided multiple geographically disparate software development and testing vendor teams ensuring timely and quality delivery of product and features

Engaged with stakeholders and senior leaders managing their expectations and providing weekly progress scorecard

Performed end-to-end smartphone devices and software testing, collaborated with IT groups and ensured defect free timely product releases

Master in Computer Science with emphasis in Software Testing and Software Development Life Cycle

Experienced in Blackbox Testing, Integration Testing, User Acceptance Testing, Functional Testing like Smoke, Sanity & Regression Testing, also in Non-Functional Testing like Performance, Stress & Stability Testing

SKILLS & EXPERTISE

Quality Assurance Cloud Application QA Team Development

Defect Management & Triage Wireless Mobile Technology Project Management

QA Strategy & Best Practice SDLC - Waterfall & Agile Vendor Engagement

Customer Engagement Management HP Quality Center/ALM Distant Collaboration

PROFESSIONAL EXPERIENCE

Datamattic, Ann Arbor, MI July 2016 – Current

QA Analyst

Developed high level test plans, detailed test cases and executed using Test Central and Jira assuring key deadlines are met. Reported and tracked found defects, gathered defect metrics, provided logs, and worked with developers to effectively close issues.

Performed various types of functional & non-functional testing like sanity testing, smoke testing, stress testing, performance testing, regression testing and stability testing of data features.

Verizon Wireless, Basking Ridge, NJ

Lead Quality Assurance Analyst Mar 2015 – June 2016

Led all quality assurance aspects of Contacts module of Verizon Cloud application on different Android and IOS devices ensuring highest quality for new features and functionality earning five-star customer satisfaction rating for Verizon Cloud application.

After application crashes, collected Logs using Android Debug Bridge (ADB).

Performed MME testing making sure that the signaling and control functions well with network connections, connectivity supports tracking, roaming, and proper handovers.

Managed customer engagement and relationship service for tier 1 customers of Verizon Cloud; analyzed customer issues, effectively communicated them to technical team, and collaborated with various groups to deliver satisfactory solutions for the customers.

Guided multiple external vendor teams responsible for unit and functional testing of Verizon Cloud application ensuring delivery of right business functionality.

Worked on Automation testing for LTE, GSM, CDMA, 3G, and 4G of different android products; maintained the database for various products providing the test results on web page using Jenkins.

Spearheaded all the enhancements in future roadmap devices that Verizon Wireless launched and effectively communicated the status to senior leadership weekly ensuring on-time defect free launch of strategic devices.

Led integration of new strategic roadmap devices with Verizon Cloud ensuring roadmap devices had cloud platform set up and all required features were fully functional providing best customer experience.

Managed effective relationship with Verizon Cloud application stakeholders like Samsung, Sony, Motorola, Apple Inc, HTC etc. and software development vendor team facilitating speedy resolution of technical defects, managing stakeholders expectations and ensuring timely release of new features and functionalities.

Motorola Mobility, Chicago, IL

Quality Assurance Engineer June 2013 – Feb 2015

Acted on both Manual and Automated Performance/KPI testing on mobile apps and performed feature testing on camera, Bluetooth, WIFI, SMS/MMS, battery, audio etc.

Raised and verified CRs and performed regression analysis for the same.

Coordinated daily activities for a team of Software Test Engineers; tracked and reported pending and executed test cases assuring accuracy in testing and reported mobile features functionality, and third party apps.

Produced, documented, and maintained daily test reports, defect reports, bug reports and updated the same for verification, Used ADB, DDMS logcat to capture logs.

Evaluated software requirement, created and reviewed test cases using HP Quality Center QC/ALM to verify feature requirements are met as well as added exploratory test cases.

Worked with the Developers and the Test Lead and Business Analyst (BA) through all phases of testing to verify the Test Cases and prioritize bug resolution.

Worked on ATT Web Services Features such as AAB (ATT Address Book), WAP Push (Wireless Access Protocol), CIQ (Carrier IQ), and Verizon Features: Visual Voicemail, BUA (Backup Assistance).

Guided junior testers with development and review of newly created test cases making sure that feature requirements.

Motorola Mobility, Libertyville, IL

Quality Assurance Intern Jan 2012 – May 2013

As Software QA Intern, I performed carrier branded services testing for a variety of carriers including AT&T, Verizon, Us Cellular, T-Mobile and Sprint. Some specific areas of operation included:

Executed Messaging/Email test/Browser Cases manually and using automated Tools.

Raised and analyzed failures related to stability runs and tracked them using the JIRA bug reporting system and assisted the feature lead in reproduction of the issue.

Handled several tasks efficiently in tight project schedule by running, testing, debugging, and enhancing applications simultaneously.

Executed Carrier Validation Test Cases for AT&T, Verizon, Sprint, US Cellular, T-Mobile.

Performed full cycle regression and sanity analysis on Platform testing, Performance testing, Voice quality, Call processing, Camcorder Regression, Bluetooth transfer testing, SMS/MMS testing, Video regression, Bluetooth testing, Photo widget, Wi-Fi testing on Motorola Mobile devices and tablets.

Assurgent Technology Solution Pvt. Ltd., Kolkata, India

ETL Developer Feb 2008 – Aug 2010

Designed and developed Informatica ETL maps, sessions, workflows for a local government agency

Used SQL for data analysis and built PL/SQL procedures and functions used in Informatica ETL

EDUCATION

Illinois Institute of Technology (IIT), Chicago, IL

Master of Computer Science May, 2012

GPA 3.33

West Bengal University of Technology, Kolkata, India

Bachelor of Technology (BTech), Information Techonology (IT) Jul, 2008

GPA 3.9/4.0, top 5% of class

PERSONAL INTERESTS

Painting, Singing, Photography, Classical Indian dance, Exploring exotic countries

Contact this candidate