Customer Service Administrative Assistant

Arolynn K. Jones

**** ******** ***** ******, ***** 75115

972-***-****/214-***-**** E-Mail: ********@*****.*** Objective

To utilize my 20+ years of superior administrative and customer service skills in a professional and well structured growing corporation.

Focus Academy

Administrative Assistant November 2015 - August 2016 Greet all students, parents and visitors upon entrance of building Distribute all late, tardy and early release passes to students for attendance tracking Prepare all daily announcements for staff and students Responsible for ordering office supplies and materials for front office Answer all incoming calls, screen and transfer to appropriate personnel Handle all student and parent updates; Redirect concerns and inquiries to appropriate individuals

Receive fax and forward to administration

Troubleshoot copier and fax machines, schedule service calls Assist with Student Enrollment and Orientation process Assist with large mailing projects

JCPenney

S ite Administrative Assistant Sept 2011 - Nov 2015 Responsible for ordering inventory for Warehouse and Office supplies and materials Maintain all office equipment (Copier, Fax, Phones, etc) Sort and Separate Mail and Faxes - distribute to appropriate personnel Prepare and setup for materials for Town Hall Meetings/Rallies, etc. Assist Staff with conference room scheduling

Coordinate onsite visits from Corporate Management Coordinate onsite tours with other JCP facilities and vendors Prepare and reconcile receipts and invoices for facility Organize and Book Management travel arrangements

Monitor and track Management vacation, sick and flex time Coordinate Facility events (Holiday parties, retirement, birthdays, etc) Partner with Amusement vendors for associate perks - Six Flaggs, Cinemark, etc Prepare and update JCPenney literature and brochures JCPenney

Sr Project Specialist Customer Relations Jan 2007 - February 2011 Responsible for day-to-day operational Corporate Customer Care Call Center Provide functional guidance to internal partners and field support for sensitive customer inquiry Handling (3 call centers located in US)

Responsible for managing team that handles highest level of customer inquiries including Chairman of Board correspondence, BBB concerns and Attorney General Responsible for all incoming mail, customer care calls, email, social media Assist with developing and creating processes and training programs for team Mentor and coach team members to resolve customer service concerns Discuss and deliver performance reviews for team members Conduct team member counseling and disciplinary sessions Facilitate team meetings

Developed training manual for new employees

Supervise staff of 10 internally

Recruiting Coordinator Sept 2005 – Jan 2007

Coordinate and schedule candidates for interviews

Interact with hiring manager to determine scheduling Contact internal and external applicants to determine availability Coordinate travel arrangements, including airline, hotel and car transportation Distribute agenda and other pertinent documents

Administer pre-employment testing for executive management Handle candidate expenditures for reimbursement

Facilitate team meetings

Lead team projects

Training new recruiting coordinators

Assist as requested on special projects and reports Initiate and respond to internal and external inquiries, both verbally and in writing Prestige Lincoln Auto Group, Dallas Texas

Customer Relations Manager Nov 2000 - Dec 2004

Provide Customer Service Training for all employees Responsible for making sure dealership is in compliance with Ford and Mazda Bylaws and Regulations

Resolve all concerns and issues with customers and employees Responsible for Certification of employees and dealership Responsible for effective customer follow-up processes Supervise 3 receptionist

Organize and Co-facilitate monthly employee luncheons Orientation of New Hires

Education

South High School 1978-1982

Bakersfield, CA

The American College 1983-1986

Westwood, CA

Major: Fashion Merchandising/Marketing

Associate of Arts

Contact this candidate