CUSTOMER SERVICE AND FRONT OFFICE HEAD

Obtainaresponsibleandchallengingpositionwithinyourcompanythatwill

allow me to learn new technologies and skills while utilizing my previous

experiences to improve beyond my abilities currently and also to build a

strong business relationship with the company and clients and exceed

expectations to excel within the company.

Strengths

Consistently maintain a positive attitude and enjoy to helping the

people.

Articulate and very effective working with people of different

Purvi Panchal backgrounds and temperaments.

Mobile:+971-***-***-***

Accurately record, remember, and verbally communicate detailed

Email: aczs0r@r.postjobfree.com

Skype : Purvi P

information.

Exceptional command of the English language with strong written and

DateofBirth

September 1991 transcription skills.

Nationality: Indian Visa Knowledge of Zomato and Resdiary Reservation Systeam.

Status: U.A.E

Employment Visa

Areas of Expertise

PassportExpiry:July2020

A problem solver who quickly grasps complex situations and turns

them into manageable tasks.

Produce quality work even when under extreme time pressure and

Morethan 6years of Front

deadlines.

office and customer

Proven ability to understand and follow complex instructions to

service experience.

successful conclusions.

Basic knowledge of food and beverage, basic knowledge of wines and

Exemplify leadership

spirits.

qualities and

Have excellent communication, convincing, negotiation & influencing

professionalism, backed

skills.

by a

Skill Name Skill Level Last Used/Experience

consistent,verifiable

record of achievement. Expert Currentlyused/8years

Events, Customer Service,

Multiline Phone Use

Worked in wide fields MSWord, Excel and Access Expert Currentlyused/6years

of hospitality fro m

Expert Currentlyused/8years

Call Center

aviation to multinational

Service Operations

fine dine restaurant to

Hotel front office Expert Currentlyused/8years

Dispute Resolution

operations.

Expert Currently used/8years

Sales Lead Generation

Expert Currently used/8years

Information Update in Systeam

Many years of experience successfully managing and organizing

personal time and workload.

Skills

PROFESSIONAL Restaurant, DIFC, Dubai

Mint Leaf of London EXPERINCE

Events Executive and Head Hostess

July 2014 to Till the Date

Roles &Responsibilities

Engaged with Restaurant Business.

Represent the Company and be an Ambassador for Mint Leaf.

Take the front seat in responsibility planning the seating, roster and

handling busy schedule.

Handle guest feedback, data entry, creating, maintaining and

updating database.

Finding new ways to get the feedback and increase awareness of the

venue.

Provide a Visible, friendly customer service presence at all times.

Managing event budget and expenditure Networking with industry

professionals Negotiating contracts and deals

Communicate with the client regularly and understanding their

needs, event expectations and requirements.

To make sure the event goes smoothly and has no glitches

Musandam Travel & Tourism LLC, Dubai

Admin Assistant

Jan2013 to June2014

Roles &Responsibilities

Dealing with Airlines, inbound and outbound hotel reservations

Answer calls and Emails from Customers regarding their inquiries

Prepare and modify documents including correspondence, reports,

drafts, memos and emails

Schedule and coordinate meetings, appointments and travel

arrangements for Managers

Spicejet Airlines Ltd.(Ahmadabad, India)

Customer Service Executive-Security Department

Jun 2010 Dec2012

Roles &Responsibilities

To provide world class customer service to people from various

different countries

Access Control

Pilferage Prevention & Crowd Control

Transportation of Weapons

Ensuring Security assessments are carried out in order to minimize

the risk to the safety and security of the crew, passengers and aircraft

all around the network

Cambata Aviation Pvt Ltd. (Ahmedabad, India)

Assistant Supervisor -Customer service

Jan 2010 Jun 2010

Roles &Responsibilities

As an airline customer service agent, responsible for helping

customers to book flights, seatings, dates, prices and any other

special considerations.

Dealing with passenger enquiries about flight departures and

arrivals.

Checking in passengers and providing boarding passes and luggage

labels.

Weighing baggage and collecting any excess weight charges.

Taking care of people with special needs, and unaccompanied

children.

Calming and reassuring nervous passengers.

TRAININGS

Zomato Training from inhouse in 2017

Resdiary Training from inhouse in 2016

Dangerous Goods Training from IATA in 2012

AVSEC Training from IATA in 2011

LANGUAGE PR FI IENCY

OC

English: Fluent in speaking writing and reading

Hindi: Fluent in speaking writing and reading

Gujrati: Fluent in speaking writing and reading

EDUCA ION

T

Hospitality and Aviation Course in 2012

Bachelor of Arts from Gujarat University in 2011

Diploma in Electronics Communication from Gov .Girls

Polytechnic, Ahmedabad, Gujrat in 2010

Contact this candidate