Thomas Edwards

Phone: 678-***-****

aczrtz@r.postjobfree.com

Security Clearance US Government Secret Security Clearance

Certifications Network+ Certified, Security+ Certified, A+ Certified, Server + Certified, Dell

Certified System Engineer (DCSE), CCNA training, VTSP, VSP, VCP training,

Awards 3 AAM (Army Achievement Medal) 2 ARCOM (Army Accommodation Medal)

Experience

Southern Data Solutions April 2016 Current

Solutions Engineer

Generate projects based off network and security assessment

Implement new tech or upgrade current (Servers, Server OS, VoIP, Internet Circuits, etc)

Manage VM hosts and VM cluster environments

Some upselling of services (Hardware, software, BDR solutions)

Onsite and remote end user support

Network and domain administration

Project management

Server migrations and virtualization

Migrations to 365 and Azure

Administration using AD and GPO

Network design and implementation

Network admin configuring VPNs, VLANs, firewall site-to-site connections

All Covered (a Konica Minolta Company) July 2015 April 2016

Systems Engineer

Cloud support and administration (Citrix - Creating users, configuring client desktops, adding

applications, and devices)

Managed systems support and administration (Configuring/Managing Active Diretory and

Exchange)

Network troubleshooting and support (Configuring routers, switches, and firewalls Cisco,

SonicWall, HP, and Dell)

Project management (Server deployments and migrations onsite/datacenter)

Managing server images/backups and backup equipment (StorageCraft)

Remote and onsite support (Assist 3rd party vendors with app/hardware support

PC and server building/repair (OS installations/recovery)

Aventis Systems Inc, Marietta, GA April 2013 July 2015

Systems Technician

Repair servers, storage units, workstations, desktops, laptops, network equipment, and

monitors under warrantee

Troubleshoot enterprise level equipment

Build, repair, and configure Cisco networking equipment

Install server OS/VMware and configure server roles

Maintain up-to-date images for servers and PCs

QA testing on all outgoing machines

Ensure all units have latest firmware revisions

United States Army Reserve, Atlanta, GA September 2003 2011

25 Bravo Information Systems Analyst Operator

Serve as Help desk personnel/Systems Administrator

Configure Cisco routers and switches/Network engineering

Manage and configure VOIP systems

Software Support (Windows, Lotus, and MS apps)

Troubleshoot connectivity issues

Manage and provide support to users and their accounts

PC/Electronics repair and maintenance

Inventory/Logistics (Computer life cycle and overseeing transport of all technical inventory)

Smart Tech Inc January 2013 - April 2013

Dell Field Techician

Contact customers and schedule appointments

Retrieve Dell components from Fedex

Troubleshoot Dell PCs and replace components as necessary

Return faulty component to dell

Log troubleshooting steps and actions

Foot Solutions Inc. Marietta, GA September 2007 October 2008

System Administrator

Database management/report writing (SAP, Retail Star servers, SQL)

System and network implementations (Web conferencing systems, CRM, Cisco firewall)

IP telephone management (PBX)

Adjusting network infrastructure for security and performance

Manage emailing servers and upgraded from POP3 to Exchange

Software and Hardware support/PC repair

System performance optimization

Georgia Pacific Atlanta, GA August 2007 September 2007

Technical Support Analyst

First line application support

Report writing using SQL

Data mining for developer use

Enfotrust Networks Inc. Kennesaw, GA February 2005 July 2007

Technical Support Specialist

Troubleshoot company software along with host hardware

Performed functional testing and data validation

Compile data/records of errors and solutions

Reported errors to development team through Test Director

Provided client users with training on both software and hardware

Build customer relations with potential clientele

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