Customer Service Manager
Resume:
MISCHELL HOSIN
********@*****.***
SUMMARY OF QUALIFICATIONS
Dependable and multi-skilled individual with years ofmanagement, marketing, customer services and operations experience. Demonstrated ability to motivate staff to maximum productivity and control cost through the most effective uses of manpower and resources.
Skills
• Manager/Motivator
• Results driven
• Highly competitive self-starter
• Coaching and development
WORK EXPERIENCE
March 2016- Present Aviation Institute of Maintenance Duluth, GA Admissions Coordinator
• Provide personal guidance to oversee prospective students and parents during all stages of the Admissions process
• Manage incoming applications and documentation for successful enrollments
• Prepare and summarize regular reports for the Admissions Director to ensure proper reporting of statistics
• Interview students to determine backgrounds, and objectives, to place student in program which compliments their needs
• Organize corporate sponsored events and community outreach events
• Present and speak to potential students at career fairs, high schools and other community outreach events
May 2012 - November 2015 Westwood College Atlanta, GA
Senior Admissions Recruiter
• Maintained budgets for National, Re-entry and Regular student
• Achieved start rates of no less than 70%
• Acted as the liaison on the re-entry committee
• Collaborated with finance, education, and student services to ensure student success
• Conducted needs assessments and interviews with prospective students
• Developed ongoing relationships with students/graduates to ensure career goals were achieved
October 2010 - May 2012 Ashworth College Norcross, GA
Admissions Supervisor
• Coached and developed staff of 60 Admissions Advisors to meet daily KPIs
• Increased average down pay from $50 - $100 within 60 days
• Processed daily, weekly and monthly reports
• Monitored advisors for quality and training purposes
• Processed payroll
• Trained and developed new advisors
April 2009 - October 2012 Ashworth College Norcross, GA
Admissions Specialist
• Enrolled prospective students in our High School, Career College and Degree programs
• Maintained productivity for department/company sales goals
• Provided excellent customer service to all inbound/outbound prospects
• Updated existing lead base
• Assisted graduates with continuing education programs
• Assisted with training new specialist
April 2008 - September 2009 Shelf Genie Marietta, GA
Business Center Manager (Contractual)
• Managed a staff of 10 associates
• Increased productivity by 40% in 60 days
• Implemented and tracked departmental/dealer and customer goals
• Updated existing lead base
• Trained all new associates/dealers and franchisees
• Facilitated monthly conference calls with dealers and franchisees for quality control
February 2007 – December 2007 Direct Connection Roswell, GA
Operations Manager (Contractual)
• Managed a staff of 20 associates, including supervisors and managers
• Increased customer retention from 60% - 76%
• Designed and implemented departmental goals and monthly incentive programs
• Coached and developed managers and supervisors
• Processed daily, weekly and monthly reports
• Facilitated weekly meetings with associates, supervisors, managers and department heads
AWARDS
Peak Performer Award 2013
Outstanding Peak Performer Award: March 2014, August 2014, September 2014
EDUCATION
2000 BA- Mass Communications Lynn University Boca Raton, FL
Contact this candidate