Customer Service Sales

MELANIE PETERSON

*** ********* ****** *** ****, South Portland, ME 04106

Cell: 207-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Accomplished Store Manager with 10 years of managerial experience in a retail setting. Areas of expertise include sales, accounting, payroll and excellent customer service skills SKILLS

Customer-oriented

Active listening skills

Computer literate

POS systems knowledge

Skilled problem solver

Upselling techniques

Credit card transactions

Personable

Motivated team player

Employee relations

Natural leader

WORK HISTORY

11/2008 to 02/2017 Manager

Circle K – 690 MAIN STREET South Portland, Maine

Trained new sales associates each quarter.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Shared best practices for sales and customer service with other team members to help improve the store\'s efficiency.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Answered customer telephone calls promptly and in an appropriate manner. 07/2004 to 11/2006 Manager

Portland Lobster Pound – 393 Commercial Street Portland, ME Worked with the management team to implement the proper division of responsibilities. Communicated clear expectations and goals to each team member. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Mentored new sales associates to contribute to the store\'s positive culture. Responsible for all cash, credit and check sales Responsible for all bank deposits and transactions including filling atm daily

EDUCATION

1991 High School Diploma:

Catherine McAuley High School - Portland, ME

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